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Overview of IBM India and IBM Research C. Mohan, Ph.D. IBM Fellow & IBM India Chief Scientist mohan@almaden.ibm.com http://www.almaden.ibm.com/u/mohan/ Historic IBM India Employee Town Hall & Global Briefing First ever annual analyst/investor briefing outside US: In Bangalore, June 6-7, 2006

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overview of ibm india and ibm research

Overview of IBM India and IBM Research

C. Mohan, Ph.D.

IBM Fellow & IBM India Chief Scientist



historic ibm india employee town hall global briefing
Historic IBM India Employee Town Hall & Global Briefing
  • First ever annual analyst/investor briefing outside US: In Bangalore, June 6-7, 2006
  • 10,000 employees in person in Bangalore with President of India as chief guest and live feeds to other cities with local gatherings in them


ibm india

Global Missions


Global Delivery









IBM India
  • 53K employees as of January 2007
  • No. 2 IBM country in terms of employee population
ibm india extensive operations across india
IBM India – Extensive Operations Across India

Key Highlights

  • IRL Bangalore branch established in 2005
  • Global Services Delivery Center (GSDC) operational in 2005
  • Completed NetSol Acquisition
  • Launched Global Business Solutions Center (GBSC)
  • High Performance On Demand Solutions (HiPODS) Lab launched
  • SOA Solutions Center established
  • GSDC ISO 27001 Certification













india software lab isl overview
India Software Lab (ISL) Overview

Started in 1992 as a small group, formally announced as Lab in 2001


  • SWG:
    • WebSphere, IM, Rational, Lotus
  • STG:
    • Linux, AIX, z/OS, E&TS & Tools


  • Product Teams:
    • Lotus & SDWB
  • Center established in the Year 2001


  • Teams on Lotus, Tivoli & File Sys
  • Dev Relations & ISV Apps Dev team
  • STG team on Storage
  • AP’s First IBM Lotus L2 Support Center


  • Product Team on IM (Ascential)
  • SWG acquisition in the Year 2005
ibm s global solutions delivery model
IBM’s Global Solutions Delivery Model

Superior Value


Solutions Delivery Model

Global Solutioning Teams

  • Geo/IOT and Delivery Site specific network of expertise
    • To accelerate the scoping and planning of projects and proposals to a global delivery center
  • Capabilities aligned around Global Delivery centers of excellence
    • Providing a repeatable delivery process leveraging best practices
    • Re-usable solution assets
    • Delivered by practitioners with high value industry and leading edge technology skills, expertise, process knowledge.

Global Delivery Centers

Global Business Solution Center

  • Dedicated Capabilities
    • Developing, supporting, and exploiting reusable business solution and delivery assets.

Global Delivery Centers offer capabilities aligned around centers of expertise staffed by practitioners with industry expertise and technology skills

  • Dalian


OSS / BSS Transformation

& Billing

  • Delhi/Gurgaon
  • Shanghai

Network Transformation

Service Delivery Platform

CRM & Contact Center Transformation

  • Mumbai/Pune
  • Kolkata
  • Hyderabad

Siebel CRM

Over 20 cross industry offerings available

  • Bangalore
  • Chennai
  • Hortolandia
  • Buenos Aires

The Global Business Solutions Center

co-locates asset development in the delivery centers

global business solutions center gbsc

Initial Solution Asset Development

The GBSC has the primary role in developing new solution assets, working with client teams and business partners. All development will be sponsored by a Solution Board.

Solution Asset Enhancement & Maintenance

The GBSC performs ongoing enhancement and maintenance of the solution assets. The additional work will be directed and approved by the Solution Board that “owns” the asset.

Delivery Support for Mature Solution Assets

The GBSC provides delivery support and subject matter expertise for the solution assets. The GBSC is fully integrated into the broader Global Delivery model.

Global Business Solutions Center (GBSC)

The role of the Global Business Solutions Center

gbsc integrates ibm s capabilities and its partnerships to develop higher value solutions
GBSC integrates IBM’s capabilities and its partnerships to develop higher value solutions

Client Collaboration

IBM Consulting Teams

IBM Software Group & Systems & Technology Group

ISV Partners

IBM Research Labs

Academic Institutions

global service delivery centre gsdc
Global Service Delivery Centre (GSDC)
  • A remote delivery center, based on 12 years experience of delivering Outsourced Infrastructure Management Services
  • A world class infrastructure to deliver:
    • Command Center Services
    • Data Center hosting Services
    • Network Operations and Management Services
    • IT Help Desk Services
    • Services Management
  • Providing services across multiple technologies and platforms
  • Supporting more than 200 Customer Accounts worldwide
ibm daksh business process services
Ranked World’s No. 1 (Best Managed) outsourcing vendor

Forayed into the Domestic BPO industry, with Bharti Tele-Ventures being the first client win

Collaborated with IRL to develop innovative tools to further enhance client experience.

Significant growth in client acquisition and presence in 10 Centers across 7 locations

Continuous innovation for clients using Six Sigma, Automations and Tools

IBM Daksh Business Process Services


  • Fortune 25 Financial Services Conglomerate
  • Fortune 100 Telecom Giant
  • Fortune 100 Health Insurer
  • Fortune 150 Airline
  • Fortune 200 Insurance Broker
  • Fortune 500 eRetailer
  • Fortune 1000 Financial Software Market Leader
  • One of the World’s Leading Internet Portals
ibm research worldwide







IBM Research Worldwide



research s strategic thrusts
Research’s Strategic Thrusts





Storage Systems




research s customers and partners
Research’s Customers and Partners

World Scientific & Technical Community

  • Global Business Services (GBS)
  • Consulting and Systems Integration
  • Application Management Services

IBM Customers

Integrated Operations


  • Supply Chain
  • Strategic Outsource Delivery
  • ITS Parts, Logistics and Call Centers
  • Global Technology Services (GTS)
  • Strategic Outsourcing
  • Integrated Technology Services
  • e-Business Hosting
  • Small & Medium Bus. Services
  • IBM Global Financing
  • Business Transformation Outsourcing

Innovation & Technology


  • Enterprise on Demand Transformation
  • Technology & Intellectual Property
  • Sales & Distribution (S&D)
  • Global Industry Sectors
  • Global Small & Medium Business
  • Global Business Partners
  • ibm.com
  • Americas
  • Asia Pacific
  • Southwest Europe
  • Northeast Europe
  • Systems &Technology Group (STG)
  • i, p, x and z Series
  • Storage Systems
  • Engineering &
  • Technology Services
  • OEM Microelectronics
  • Software Group (SWG)
  • Application & Integration Middleware (AIM)
  • Information Management (IM)
  • Tivoli Systems
  • WPLC
  • Rational
evolution of research s role
Evolution of Research’s Role

On Demand Innovation Services





  • Corporate funded research agenda
  • Technology transfer
  • Collaborative team
  • Shared agenda
  • Effectiveness
  • Work on customer problems
  • Create business advantage for customers

eBusiness Research

Research in the marketplace

FOAK: First of a Kind

Joint programs

Centrally funded

external recognition

5 Nobel Laureates

6 National Medals of Technology

4 Turing Awards

5 National

Medals of Science

Integer Programming

8 Inductees in National Inventors Hall of Fame

59 in National Academy of Engineering

Over 330 Professional Society Fellows

21 in National Academy of Sciences

External Recognition
my job as ibm india chief scientist ibm fellow
My Job as IBM India Chief Scientist (& IBM Fellow)

Responsible for the image, leadership and development of IBM's technical community in India. Working with the country general manager (CGM) and the executive leaders of Research, IBM Global Services (IGS), Systems & Technology Group (STG) & Software Group (SWG), build connections between the various development, solution and research labs in India, and connections to the outside academic community.

Leveraging these connections, help drive the technical strategy for the country in support of establishing technical ownership of key products, solutions and services. In collaboration with the CGM and the Communications team, become an internal and external spokesperson for the IBM India technical community with the local press, government, academia and business partners.

Help utilize IBM India's technical skills in customer engagements and First Of A Kind (FOAK) projects, and help define and create customer partnerships.

Represent the technical community on the TLT (Technical Leadership Team) and become a member of the RMC (Research Management Council). Become a technical leader and senior advisor to the director of India Research Lab (IRL), the CGM, and the executive leaders of IGS, STG & SWG, and manage a Fellow project of his own personal choice.