Overview of IBM India and IBM Research C. Mohan, Ph.D. IBM Fellow & IBM India Chief Scientist firstname.lastname@example.org http://www.almaden.ibm.com/u/mohan/ Historic IBM India Employee Town Hall & Global Briefing First ever annual analyst/investor briefing outside US: In Bangalore, June 6-7, 2006
C. Mohan, Ph.D.
IBM Fellow & IBM India Chief Scientist
Started in 1992 as a small group, formally announced as Lab in 2001
Solutions Delivery Model
Global Solutioning Teams
Global Delivery Centers
Global Business Solution Center
Global Delivery Centers offer capabilities aligned around centers of expertise staffed by practitioners with industry expertise and technology skills
OSS / BSS Transformation
Service Delivery Platform
CRM & Contact Center Transformation
Over 20 cross industry offerings available
The Global Business Solutions Center
co-locates asset development in the delivery centers
The GBSC has the primary role in developing new solution assets, working with client teams and business partners. All development will be sponsored by a Solution Board.
Solution Asset Enhancement & Maintenance
The GBSC performs ongoing enhancement and maintenance of the solution assets. The additional work will be directed and approved by the Solution Board that “owns” the asset.
Delivery Support for Mature Solution Assets
The GBSC provides delivery support and subject matter expertise for the solution assets. The GBSC is fully integrated into the broader Global Delivery model.Global Business Solutions Center (GBSC)
The role of the Global Business Solutions Center
IBM Consulting Teams
IBM Software Group & Systems & Technology Group
IBM Research Labs
Forayed into the Domestic BPO industry, with Bharti Tele-Ventures being the first client win
Collaborated with IRL to develop innovative tools to further enhance client experience.
Significant growth in client acquisition and presence in 10 Centers across 7 locations
Continuous innovation for clients using Six Sigma, Automations and ToolsIBM Daksh Business Process Services
World Scientific & Technical Community
Innovation & Technology
On Demand Innovation Services
Research in the marketplace
FOAK: First of a Kind
Responsible for the image, leadership and development of IBM's technical community in India. Working with the country general manager (CGM) and the executive leaders of Research, IBM Global Services (IGS), Systems & Technology Group (STG) & Software Group (SWG), build connections between the various development, solution and research labs in India, and connections to the outside academic community.
Leveraging these connections, help drive the technical strategy for the country in support of establishing technical ownership of key products, solutions and services. In collaboration with the CGM and the Communications team, become an internal and external spokesperson for the IBM India technical community with the local press, government, academia and business partners.
Help utilize IBM India's technical skills in customer engagements and First Of A Kind (FOAK) projects, and help define and create customer partnerships.
Represent the technical community on the TLT (Technical Leadership Team) and become a member of the RMC (Research Management Council). Become a technical leader and senior advisor to the director of India Research Lab (IRL), the CGM, and the executive leaders of IGS, STG & SWG, and manage a Fellow project of his own personal choice.