Managing Youth Customer Performance Data

Aug 04, 2014

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Managing Youth Customer Performance Data. Part 1: Placement & Credential Measures Presented by Jennifer Medhaug & Ada Conner-Coash August 21, 2013. Objectives. Review I-Trac DOL Common Measures Report Understand data elements that factor into performance reporting

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Managing Youth Customer Performance Data

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Managing Financial Performance

Managing Financial Performance March 18, 2004 "Money talks...but all mine ever says is goodbye.“ --Anon Agenda Chapter 13: Evaluating and Managing Financial Performance Accounting Statements Working-Capital Management Assessing Financial Performance Capital Budgeting

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Managing Customer Service

Managing Customer Service. Strategies for working with various types of customers. Angry Customers Be positive Acknowledge the customer’s feelings or anger Reassure Remain objective Determine the cause. Angry Customers Listen actively Reduce frustrations Negotiate a solution

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Managing Performance Priorities

Managing Performance Priorities. Assisting coaches and leaders in building: Personal Accountability Self Management Goal Achievement. What is the program?. A web based system designed to assist in developing personal accountability, goal achievement and self management

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Managing Customer Profitability

Managing Customer Profitability. Chapter 6. Customer profitability. Applying ABC to customers or customer groups Customer is the “cost object” What activities are performed to service customers? Can the activities be managed? What costs are related to serving individual customers or groups?.

287 views • 6 slides

Managing poor performance

Managing poor performance. Manage People Performance . Signs of poor performance. Absenteeism On the job absenteeism Reporting to work problems Difficulty in concentration Lowered job efficiency Poor relationships with “people at work” Failure to observe org’n regs, policies, procedures.

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Managing Customer Satisfaction

Managing Customer Satisfaction. PL. ^. OLA Super Conference 2006 Carl Thompson Counting Opinions (SQUIRE) Ltd. Moments of Truth. Interactions (direct & indirect) Information, facilities, equipment, collections, services … and people Customer Perspective Purpose and Outcome in mind

606 views • 45 slides

Managing Performance

Managing Performance. Performance. ????. ????. Vital for good Performance. ????. ????. Be specific about goals and targets to be attained. Establish a clear responsibility structure. Enforce performance driven behaviour. Per formance. Organise information transparancy.

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Customer Focus and Managing Customer Loyalty

Customer Focus and Managing Customer Loyalty. Chapter One Market orientation and customer focus The importance of customer satisfaction, retention, and loyalty Building a measure of customer loyalty Customer relationship management Marketing knowledge. Weak Customer Focus.

817 views • 16 slides

Performance Managing

Importance of Performance Managing- It helps in developing skills & competency of the employee on periodic basis. It motivates employees to evaluate their own performance vis-a-vis their performance plan in a logical & rational manner.

875 views • 8 slides

Managing Customer Expectations

Managing Customer Expectations. Presentation to TEFMA/FMA 2013. TODAY’S TOPICS. It all starts with setting expectations A framework for measuring Examples What it could look like in Customer focus Summary. What Does CSBA Do? .

462 views • 13 slides

Managing Contractor Performance

Managing Contractor Performance. Steph Forrest Associate Director, FM 11 July 2013. A little bit about the Victoria!. 16,787 EFTS 20,885 headcount 1,824 FTE staff 4 campuses 220,000 m² GFA; 110,844 m² UFA 7 Faculties 29 Schools

445 views • 19 slides

MANAGING FOR PERFORMANCE

MANAGING FOR PERFORMANCE . Walter C. Farrell, Jr. Professor School of Social Work SEPTEMBER 11, 2012. Faith Hedgepeth, UNC Student, 1993-2012. Biology Major, Aspiring Physician Native American Role Model ( Haliwa-Saponi American Indian Tribe) American Indian Center Volunteer

336 views • 23 slides

Managing Customer Satisfaction

Managing Customer Satisfaction. Week 1 Introduction. Introduction. Service operations management is concerned with delivering service to the customers or users of the service. It involves: Understanding customer needs Managing the service delivery process Ensure meeting objectives

676 views • 29 slides

Managing Customer Expectations

Managing Customer Expectations. Tim Warren Vice President for Technology Services San Juan College 2010 Technology Leadership Conference. Introduction. Discuss the strategies used to align technology with the core business of the institution.

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Managing Employee Performance

Managing Employee Performance. Kay Robinson, SPHR Erin Gilbert, National Summer Learning Association. Our mission is to connect and equip schools and community organizations to deliver quality summer learning programs to our nation’s youth to help close the achievement gap.

549 views • 29 slides

Managing PHP Performance

Managing PHP Performance. By: Ilia Alshanetsky. Compiler/Opcode Caches. This cycle happens for every include file, not just for the "main" script. Compilation can easily consume more time than execution. Compiler/Opcode Caches. Each PHP script is compiled only once for each revision.

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Managing customer data spatially

Managing customer data spatially. Fifth Annual GIS 2007 (Melbourne) Serena Coetzee University of Pretoria 2 May 2007. South Africa & Tshwane. Afrikaans, English IsiZulu IsiXhosa SiSwati Ndebele Southern Sotho Northern Sotho Tsonga SeTswana Venda Pretoria (executive)

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Managing Customer Satisfaction

Managing Customer Satisfaction. Week 5 Service Processes. Service processes: objectives. To define service processes and their importance To understand the nature of service processes To provide some tools to help ‘engineer’ service processes To explain how to reposition service processes.

1.28k views • 47 slides

Managing Employee Performance

Managing Employee Performance. A Case Study. Bottom line- Employees are greatest asset in EPA (People are like Bassett hounds…). Employee info. GS-14 >20 years experience with EPA Internationally recognized expert Worked from home on Reasonable Accommodation agreement. Timeline.

322 views • 10 slides

Managing Yout h Customer Performance Data

Managing Yout h Customer Performance Data. Part 2: Literacy/Numeracy Gains Presented by Jennifer Medhaug & Ada Conner-Coash August 21, 2013. Objectives. Review I-Trac DOL Common Measures Report Understand data elements that factor into performance reporting Common Data Validation Errors

362 views • 22 slides

MANAGING STAFF PERFORMANCE

MANAGING STAFF PERFORMANCE. Being Brilliant at…. #SBM15. Being brilliant at managing staff performance. Jill Donabie and Amy Sergison Thursday 18 June 2015. Summary. Benefits of having a brilliant performance management programme for all staff

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Managing PHP Performance

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