The Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) Competitive Bidding Program. Introduction to the Competitive Acquisition Ombudsman (CAO) Role and Purpose.
Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.
Introduction to the
Competitive Acquisition Ombudsman (CAO) Role and Purpose
Presented by: Tangita Daramola, CAOGeorgia Association of Medical Equipment Suppliers (GAMES) Spring Conference
May 1 – 2, 2014, Savannah, GA
The role of the CAO is to serve as a neutral voice in responding to inquiries and complaints from suppliers and individuals regarding the DMEPOS Competitive Bidding Program, while also ensuring that Agency processes respond effectively to complaints about the Program.
Locations Currently Participating
National Mail-Order Program
* American Samoa included but not depicted in graphic
* “Hot spots” refer to CBAs in which ≥ 15 percent of all Medicare beneficiaries use DMEPOS
CAO outreach meetings for 2012 and 2013
Process for suppliers to submit inquiries and complaints:
Competitive Bidding Implementation Contractor
2743 Perimeter Pkwy, Ste 200-400
Augusta, GA 30909-6499
Medicare Call Center
Competitive Bidding Program Implementation Contractor (CBIC) Website
Competitive Acquisition Ombudsman (CAO) Website
DMEPOS Competitive Bidding Educational Resources
DMEPOS Partner Toolkit
DMEPOS Competitive Bidding Program Monitoring
State Health Insurance Assistance Program (SHIP)
Medicare Supplier Directory (Supplier Locator Tool)