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Work Analysis. The systematic process of gathering information about work, jobs & the relationships among jobs to provide the basic information management needs to accomplish strategic goals. Job Analysis.

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work analysis

Work Analysis

The systematic process of gathering information about work, jobs & the relationships among jobs to provide the basic information management needs to accomplish strategic goals

job analysis

Job Analysis

The systematic process of determining the knowledge, abilities, skills and other characteristics (KASOC) required for performing tasks in an organization

term definitions
Term Definitions
  • Job description
    • Provides information about the essential tasks, duties & responsibilitiesof a job
  • Job specification
    • Outlines minimum acceptable qualifications to perform a specific job
  • Performance appraisal
    • Systematic description of how well individuals, teams or systems perform their jobs
reasons to conduct work analysis
Reasons to Conduct Work Analysis
  • Baseline
  • Legal
  • Negotiation
  • Safety & health
goals of work analysis
Goals of Work Analysis
  • Describe observables
    • Job description
    • Job specification
  • Describe job-related behavior
    • Performance appraisal
  • Produce reliable data
job description
Job Description
  • Duties, tasks, activities, behaviors, responsibilities
  • Percentage of time devoted to each duty
  • Performance standards
  • Working conditions/job context
  • Equipment used
  • Possible hazards
  • Relationships with co-workers
  • Reporting relationship
qualitative methods
Qualitative Methods
  • Observation
  • Interview
  • Document review
    • Logs/diaries
    • Background records
    • Performance appraisals
  • Critical Incident Technique (CIT)
slide8
CIT
  • Individual recall
  • Behavioral examples of exceptionally good or poor performance
  • Specific
  • Observable
  • In context
  • Consequences
  • Sufficient detail
quantitative methods
Quantitative Methods
  • Position Analysis Questionnaire (PAQ)
  • Management Position Description (MPDQ)
  • O*NET
slide10
PAQ
  • 187 items in 6 categories to identify significant job behaviors
  • Job classification
  • Information input
  • Mental processes
  • Work output
  • Relationships with other people
  • Job context
  • Other characteristics
slide11
MPDQ
  • Analyzes executive & management jobs
  • Above position under study
  • Job analysis checklist
  • Hiring tools
  • Training needs for new managers
  • Compensation rates
  • Education qualifications
  • Job classifications
occupational information online network o net
Occupational Information Online Network (O*NET)
  • Automated database
  • Comprehensive, reliable, valid occupational information
  • http://online.onetcenter.org
work process mapping
Work Process Mapping
  • Picture of how people do their work
  • Inputs - Processes – Outputs
  • Work-team-based methods of organization
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