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Cultural Competency Training

Develop self-awareness of culture, race, and diversity in providing services to diverse populations. Gain skills to communicate effectively and address bias for better outcomes. Learn about racism, structural racism, and cultural humility. Enhance understanding of power imbalances and improve interactions with clients and coworkers. Build cultural responsiveness for positive outcomes in child welfare services.

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Cultural Competency Training

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  1. Cultural Competency Training Presented by DCF Workforce Development Academy Revised Aug. 2015

  2. GROUND RULES *(Self-Permission Slip)

  3. GOAL To develop a self-awareness about our own culture, race, and the commonalities and differences with the families with whom we serve; and develop a skill set necessary to effectively work and provide services to children and families from diverse populations.

  4. Knowledge Define Cultural Competence. Define Racism and Structural Racism. Discuss how diversity, race, and racism impact the work we do with our families. Explore the benefits and challenges associated with diversity in the workplace. Become familiar with the diverse makeup of the workforce in relation to the community we serve. Discuss the factors causing a disproportionate representation of minorities involved in child protective services and the outcomes for children placed in foster care based on race.

  5. Knowledge Continued: Relate how our own culture impacts our perceptions and assessments. Define Cultural Humility and its connection to cultural competence and responsiveness. Identify how what we say, our intended messages, and ultimately how we interpret other people’s messages impacts our ability to effectively communicate with others. Identify and discuss how cross cultural communities, when misunderstood, can impact our decision-making through the use of videos and activities. Recognize the power imbalances and inequities that impact the work we do.

  6. Skills Recognize the value of diversity in the work place through group activity. Interact with their co-workers and clients in a more positive manner. Relate how our own culture impacts our perceptions, assessments, and ability to communicate through the use of a ladder of inference activity and world’s view exercise. Decisively identify, discuss and challenge issues of race and color and the impact (s) they have on our agency, our families, our community, and ourselves.

  7. Skills Continued: Recognize how our biases, values, and professional judgments can impact us. Develop strategies to help improve our work with the children and families we serve. Explore how biases and values can be impacted through the use of a video and case scenarios.

  8. “Who Am I” Poem Exercise

  9. RACISM

  10. What is Racism? • Racism is the belief that race is the primary determinant of human traits and capacities, and that racial differences produce an inherent superiority of a particular race.   • Racism can be unconscious or unintentional, but nevertheless will not be tolerated.

  11. What is Racism? (cont’d) • What are some manifestations of racism? • What is “Structural Racism”? • How does diversity, race, and racism impact the work we do with our families at DCF? Race Bating Video: 11.00mins

  12. Overview continued Challenges associated with managing diversity in the workplace? Benefits associated with managing diversity in the workplace?

  13. Definition and Operating Principles Cultural Competence: The process of developing the knowledge, skills, attitudes, policies, practices and methods that enable positive staff relationships, and provide culturally relevant services to diverse populations, families and communities in diverse settings and situations • Purpose • Values • Vision

  14. Ways to help children/families identify their identity: What are some strategies?

  15. Cultural Humility Respects our cultural complexity as “intersectional” individuals Draws attention to the unique and complex array of differences that individuals bring Honors the individual’s own cultural perspective (their world view) The National Child Welfare Workforce Institute, Cultural Humility and Management in child Welfare Services R. Ortega, K. Faller, University of Michigan, School of Social Work

  16. CULTURAL HUMILITY CONT’D Challenges us: To learn from others Reserve judgment Bridge the cultural divide between our perspectives IN ORDER TO PROMOTE CHILD SAFETY, PERMANENCY, AND WELL-BEING.

  17. 4 Key Cultural Humility Skills Reflecting Reserving judgment Active listening Enter their world

  18. Cultural Humility Promotes Continuous engagement in self reflection Bringing into check power imbalances Mutual respect, partnership, and advocacy (with community providers and the individuals we serve)

  19. Connecting Cultural Competence with Cultural Humility Cultural Competence- calls for expert knowledge and understanding, understanding complex needs of people from various cultural groups. Cultural Humility- challenges us to learn from others, reserve judgment, bridge cultural divide Cultural Competence + Cultural Humility = Cultural Responsiveness

  20. CULTURAL RESPONSIVENESS What does this mean? What does this look like? How can we, as individuals/system, become culturally responsive and incorporate what is needed to effect positive outcomes?

  21. Our Own PerspectiveSelf Awareness “Losing Our Identity” Exercise Norm/Minority Video

  22. Communication Around us we have a filter Filter Filter Intent Impact

  23. “Ladder of Inference”Exercise & Discussion Actions Beliefs Conclusions Assumptions Affixed Meaning Selected Data & Experience Real Data & Experience

  24. Strategies What can we do to improve our case practice/relationship with others?

  25. The Color of Justice Welcome to the search for solutions Jon Stewart Daily Show Clip

  26. Hate Crimes, Bigotry, and Bias Definitions: • Hate Crimes- Violent acts against people, property, or organizations because of the group to which they belong or identify with. • Bigotry- The attitude, state of mind, or behavior of one who is fanatically devoted to one’s own group, religion, race, or politics and intolerant of those who differ.

  27. Hate Crimes, Bigotry, and Bias Definition cont’d: • Bias- An inclination or preference, especially on that interferes with impartial judgment: prejudice. Handout-28 Common Racist~ A&B CJJA Voice & The Color of Justice clip 20:54-26:30 *How kids learn “video”

  28. Where Are We? How does our own biases, judgments, and values affect: How we engage families/co-workers Provide services Ensure culturally competent service delivery

  29. Discussion of Privilege, Power Imbalance, Racial Inequity Cracking the Codes clip

  30. Quote for the Day: “In order to get beyond racism, we must first take account of race. There is no other way. And in order to treat some persons equally, we must treat them differently.” -Harry A. Blackmun

  31. Evaluations

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