smart care n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Smart Care PowerPoint Presentation
Download Presentation
Smart Care

Loading in 2 Seconds...

play fullscreen
1 / 16

Smart Care - PowerPoint PPT Presentation


  • 144 Views
  • Uploaded on

Smart Care. Jeff McEachern Business Development Manager Smart Services. Contract m anagement Is very difficult. How do I manage security vulnerabilities?. Is there a more streamlined way to manage, plan and budget?. It’s difficult to keep track of what’s in my network & what is covered.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Smart Care' - oralee


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
smart care

Smart Care

Jeff McEachern

Business Development Manager

Smart Services

customer challenges

Contract

management

Is very difficult

How do I manage security vulnerabilities?

Is there a more streamlined way to manage, plan and budget?

It’s difficult to keep track of what’s in my network & what is covered

Business continuity is critical – Is my network reliable enough?

Customer Challenges
solution cisco smart services
Solution: Cisco Smart Services

…to provide

Services that have

…which collect

…which is analyzedand compared to

Automated

Software-enabled

Capabilities

Network DiagnosticData

Cisco’s Intellectual Capital

Actionable Insight

+

+

CISCO INTELLECTUAL CAPITAL

25 years of networking innovation and leadership

6 million annual customer interactions

50 million installed devices

90,000+ technical documents

smart care1
Smart Care

Delivered and Supported by Partner

Cisco Smart Care Service

ProductAlerts and Notifications

Securityand Core Assessments and Repair

Remote Network Monitoring

Voice Assessments and Quality Monitoring Services

Network Wide Maintenance Coverage

Single Contract Management

Smart Capabilities

Cisco IOS Updates, Upgrades, and Software Updates

‘Four Pillar’ Capabilities

NBD Hardware Replacement with Optional Four Hour Coverage

Cisco.com and Smart Care Portal/Tools Access

24/7 Partner Access to Technical Assistance Center

cisco smart services
Cisco Smart Services
  • Smart Net Total Care
  • Partner Support Service

Customer-led

Transformational

Accounts

  • Smart Net Total Care
  • Partner Support Service

Partner-led

Cisco-enabled

Enterprise

  • Smart Care
  • Collaborative Professional Services (CPS)

Commercial

slide6

What Partners Have Asked for…

Security enhancements

More Smart Care capable devices

Product Enhancements

Operational & Marketing Changes

Bigger Average Contract Size

Higher Margins

Consistency with other Cisco offers

Faster path to

market

Better portal performance

Additional Assessments

slide7

What Smart Care Delivered…

Customers with 1000+ devices

SKU-based like SMARTnet

UCS & SMB devices

Product Enhancements

SNMP3 protocol

Operational & Marketing Changes

Cisco incentive programs: XIP

Training, sales & technical tools

Better portal performance

Medianet & IPv6

how it helped partners like you
How it helped partners like you…
  • Partner in Kansas:
  • Contract size capability changes increased average contract size by 20%
  • Partner in Wisconsin:
  • SKU-based pricing decreased order processing time by 33%
  • Partner in Missouri:
  • XIP program increased margins by 2%
  • SMB coverage increased new business by 25%
smart care pricing increase your profits
Smart Care Pricing: Increase Your Profits
  • 15% Rebate
    • Import contract into portal and maintain 70% appliance deployment rate
    • Stackable, in addition to attach/renew rebates
  • Higher Services Margin
    • Higher renewal rate
    • Additional revenue due to the discovery of uncovered devices and EOL
    • Reduction in support calls
    • Additional assurance you hit attach/renew
    • New Business - Higher close ratio
    • Professional Services Potential
summary
Summary

Cisco Smart Care expands business opportunities by providing a proactive services platform on which partners can build the next generation of personalized services.

  • Improve profitability by transitioning to a service-led model based on higher profit margins and predictable recurring revenue
  • Differentiatebusiness offering by developing personalized services for commercial customers
  • Increase customer loyalty by delivering an exceptional service experience
  • Simplify contract maintenance by leveraging a single contract with auto-renew and auto-add features
  • Cost-effectively grow service business through a collaborative go-to-market strategy with Cisco