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Best Practices for Implementing Addressing Standards

Best Practices for Implementing Addressing Standards. Presentation to the Global Addressing Summit Consultative Committee, Universal Postal Union Berne Switzerland 23 rd April 2010 Pierre Rossouw UPU Addressing Group.

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Best Practices for Implementing Addressing Standards

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  1. Best Practices for Implementing Addressing Standards Presentation to the Global Addressing Summit Consultative Committee, Universal Postal Union Berne Switzerland 23rd April 2010 Pierre Rossouw UPU Addressing Group

  2. Application of S42 to Address Structuring for Templates: Address types and coding UPU S42 has enabled us to establish specific address types and their structures 1. Physical Address format: • First line: Addressee/Mailee name • Third last line: Street unit number and street name or block/zone/section • Second last line: Place name (e.g. township, suburb, village) • Last line: Postcode 2. Rural Address format: • First line: Addressee/Mailee name • Third last line: 5- or 6 digit Dwelling number and Village name • Second last line: Post Office name • Last line: Postcode 3. PO Box and Private Bag Address format: • First line: Addressee/Mailee name • Third last line: PO Box number or Private Bag number • Second last line: Post Office name • Last line: Postcode • Foreign Country Destination: Destination country name is locatedafter the address and postcode.

  3. Structures for incomplete address elements: Rural addressing, informal areas and settlements • Delivery to Physical Addresses in Rural Areas: • Characteristic: no “streets” (thoroughfares), no house numbering: • Each dwelling (household) identified and physically numbered (outsourced to a local concern) • Data includes family name, head of household, identity number, mobile phone number, geo. coordinates. • Postal agent appointed in each village. • Mapping, aerial/satellite photography helps, • But this can be done successfully only on the ground. • Maintenance requires groundwork by the local agent.

  4. Incomplete address elements: Rural village structure Rural villages are well laid out according to a social structure, although this may not be evident to outsiders

  5. Incomplete addresses: Rural Addressing A resident gets an address ID for his own rural home

  6. Rural Addressing SA Post Office Barcoded Addressing and Postcode System 123456789012345 ZA T 12 03 17 2 15 03 005 41 0203 X 123 4 C Prescott 112233 Madiba Village Peddie T120317

  7. Unstable situations: mobile populations, variable addresses and address changes • Delivery to Physical Addresses in Informal Settlements • Characterised by high rate of change, variation, migration • Difficult to record/document : can change daily • Some residents resist being recorded for various motives: refugees / persecuted / fugitives / criminals • Streets / thoroughfares can be created by residents • Residents can then build in their streets • Entire townships can move to different location; • But still expect to keep same addresses (address portability)

  8. Unstable situations: Informal settlements • Can be in urban or rural areas; • Can be established and stable or can be completely uncontrolled and disordered; • May be documented; • May have services/utilities or not; • Usually very changeable.

  9. Examples: Physical Address Includes formal, simple and complex (multi-address) delivery points.

  10. Examples: Rural Address The delivery point is a six-digit dwelling identifier. Can also be complex.

  11. Examples: Postal Service Address Includes complex, 3rd party delivery, external military service & “special” addresses.

  12. Application of geographic location tools • Parallel Geographic Location database (where the place is) and Postal Delivery Routing database (how to get there) • Geo-info, coupled with S42-standardised master database, enables verification according to S42 standard in advance of mail job printing and lodging; so: • It is also known what addresses are non-compliant and need to be corrected, not the entire database. • If you know an address is not deliverable, then don’t send it, because you know it will come back.

  13. Geographic information system mapping

  14. S42 standard for Coding • Two parallel coded data hierarchies: • GEOGRAPHIC LOCATION • POSTAL SERVICE ROUTING. • The Geographic hierarchy supports the postal routing hierarchy. Postal Delivery Service Routinghierarchy: Country Regional Sorting Centre Route Geographic Location hierarchy: Country Province District/Municipality Main Place (town / city) Sub Place (suburb / township / village) Street name (block / zone / section) Street number (house no. / plot no. ) Street Delivery: Delivery Depot Delivery Walk Delivery Point Mailee Rural Delivery: Post Office Village + Section Village Dwelling Mailee Box Delivery: Box Lobby Office 100-box Range Box number Mailee

  15. Getting the data 100% right: Data verification, structuring and maintenance • Database cleaning never keeps up to date. • No database is a perfect representation of real world; • Thus comparison to a “master” database unreliable • Correct address data may fail; faulty addresses may pass. • A National Address Database (NAD) does not solve the problem. • Also: The cost of cleaning / correction is high. • Recommendation: Prevention: keep bad data out • Data must be correct at first point of entry (capture) • Data must be correctly structured before capturing • Thus the need for Standards and Procedures: • S42 supports these principles for data structuring, data management procedures and database maintenance.

  16. Adding Value: BEFORE: Conventional sorting OCR reading system First Pass: ~ 85% Video Coding system Second Pass: 95% Reject: 15% Manual sorting Reject rate: 35% => 5% absolute Third Pass: 99% Reject rate: 20% => 1% abs. Total rework: 21% Final result: 99.0% Three passes to get to 99% acceptance level

  17. Adding value: AFTER: address verified, barcoded: OCR reading system First Pass: ~ 99% Video Coding system Second Pass: 99.7% Reject: 1% Manual sorting Reject rate: 35% => 0.4% abs. Third Pass: 99.9% Total rework reduced from 21% to 1.5% Reject rate: 20% => 0.1% abs. Final result: 99.9% One pass to get to 99% acceptance level

  18. Get the UPU S42 Addressing Standard advantage NOW While stocks last!

  19. Global Addressing SummitStandards and New Technologies Best Practices for Implementing Addressing Standards Pierre Rossouw Pierre.Rossouw@postoffice.co.za +27 (0) 82 412 1088 Contact us Today: Universal Postal Union Email: S42@upu.int Addressing Unit Tel: +41 31 350 3111 PO Box Fax: +41 31 350 3110 3000 BERNE 15 SWITZERLAND

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