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Keeping Up With Technology Evolving Your IT Leadership Knowledge and Capabilities Dave Cunningham Shareholder, Baker Robbins & Company [email protected] Business Influences Technology Department Services Technology Leadership.

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Keeping Up With TechnologyEvolving Your IT LeadershipKnowledge and CapabilitiesDave CunninghamShareholder, Baker Robbins & [email protected]


Business influences technology department services technology leadership

Business InfluencesTechnology Department ServicesTechnology Leadership



Business influences on legal it
Business Influences on Legal IT Department Services

  • MDPs (multi-disciplinary practices)

  • MPTs (multi-practice teams)

  • Cross-office Teams

  • Mergers and Acquisitions

  • Knowledge Management

  • Portals

  • Cost Containment


Upcoming influences
Upcoming Influences Department Services

  • Supply Chain Management

  • Services ROI

  • E-Business Strategies

  • Seamless online/offline experience

    Sound like GE 5 years ago?


It leadership benchmarks
IT Leadership Benchmarks Department Services

  • Corporations

  • International Accounting Firms

  • Some U.K. Law Firms

  • Some U.S. Law Firms


Types of it organizations
Types of IT Organizations Department Services

  • Infrastructure and Staff Churning

  • Tactical and Practical

  • Network + Consulting

  • Executive / Client Focused


Basic pillars of it effectiveness
Basic Pillars of Department ServicesIT Effectiveness

  • Operational Integrity

  • User Support and Training

  • Communications/Managed Expectations

  • IT Staff Skill and Effectiveness Mgmt

  • Project Management

  • Vendor Management

  • Planning and Budgeting


Advanced pillars of it effectiveness
Advanced Pillars of Department ServicesIT Effectiveness

  • Practice Support

  • ‘Quality/Integrity of Information’ Mgmt

  • Value Management

  • Risk Management


Traditional it skill sets
Traditional IT Skill Sets Department Services

  • Server and PC Technicians

  • Help Desk

  • Application Support

  • Managers


Evolving skill sets

Traditional Department Services

Server/PC

Help Desk

App Support

Managers

Evolving

Practice Support Consultants

Developers

Project Managers

Security/Disaster Recovery

Facilities

Business Analysts

Information/Process Mgmt

Knowledge Mgmt

Evolving Skill Sets


Focus on it leadership

Focus on IT Leadership Department Services


Leadership roles
Leadership Roles Department Services

  • Executive Director

  • Partner-in-Charge of Technology

  • Technology Committee

  • e-Business Team

  • Practice Leaders

  • Committee Leaders: Library, New Business, Recruiting, etc.


Technology staff mgmt
Technology Staff Mgmt Department Services

  • Role

    • From support to business liaison

    • From reactive to proactive

  • Level of Involvement

  • Reporting Relationships

  • Peer Relationships


Keeping current
Keeping Current Department Services

  • Have a broad context

  • Surround yourself with good people

  • Build-in check points


1 do you have context
1. Do you have Context? Department Services

First, look backwards!

Look around.

Then, look ahead.

Examples:

  • Looking backwards: VAX to NT

  • Looking around: Other industries


Understanding business issues
Understanding Business Issues Department Services

  • David Maister (www.davidmaister.com)

  • Richard Susskind

  • Vault.com

  • Forbes and CIO Magazines

  • American Productivity and Quality Center (www.apqc.com)


Keeping current on firm issues
Keeping Current on Firm Issues Department Services

  • Executive Meetings

  • Casual Lunches

  • IT/Attorney Briefings

  • Tech Committee Agendas


Keeping current on products
Keeping Current on Products Department Services

  • Downplay the role of a product

  • Don’t let salespeople intimidate

  • Leverage briefings

    • Software/Hardware Vendor Briefings

    • Consultant Briefings

  • Internal cross-training


Training
Training Department Services

  • Information Management

    • Bill Inmon

  • Knowledge Management

  • Project Management Institute


Training1
Training Department Services

  • Practice Support Consultants

  • Developers

  • Project Managers

  • Security/Disaster Recovery

  • Facilities

  • Business Analysts

  • Information/Process Mgmt

  • Knowledge Mgmt


2 surround yourself with good people
2. Surround Yourself with Good People Department Services

Leveraging the Brains and Experience of Others

  • Hire and train well

  • Leverage vendors properly

  • Keep involved throughout the firm

  • Keep involved in the industry


3 ensure checkpoints
3. Ensure Checkpoints Department Services

  • User Surveys

  • Client Surveys

  • Peer Assessments

  • Technology Assessments and Benchmarks

  • Strategic Planning


Follow up
Follow-up Department Services

  • Links to favorite books on business and culture management issues

  • Follow-up questions

    Dave Cunningham

    Baker Robbins & Company

    713.840.0510

    [email protected]


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