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Stream Agent Training. February 2014. Stream > Getting Started (Agency Administrators) . Company Profile: Verify all the information is correct. Information will appear on the client emails. Name Address Email Customer Support Phone Number. page 2. Stream > Getting Started

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slide2

Stream > Getting Started

(Agency Administrators)

  • Company Profile:
  • Verify all the information is correct.
  • Information will appear on the client emails.
    • Name
    • Address
    • Email
    • Customer Support Phone Number

page 2

slide3

Stream > Getting Started

(Agency Administrators)

  • You earn a commission on every hotel you sell. You can generate additional revenue by:
  • Adding a mark-up (not visible to the customer)
  • Adding a service fee (visible to the customer)

90% of agent mark up & service fee are paid out

page 3

slide4

Stream > Getting Started

(Agency Administrators)

Click to create Agents within your office.

page 4

slide5

Stream > Getting Started

In the top-right corner of every page these icons can be found.

On each page there are FAQs specific to that page. You can access these, along with all of our FAQs, by clicking here.

Contact Stream Support

Access your profile page by clicking here.

page 5

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Stream> Making a Booking

To start a new booking, click on “New Search”

Search by City, Airport Code, Landmark, or Port Name

Click to add a room

Click to expand search options

page 6

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Stream > Making a Booking

Click to Enlarge Map

Low Inventory Alert

Base per night

page 7

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Stream> Making a Booking > Agency Commission

Narrow your results by location, star rating, or hotel name in the right tool rail

Click here to add a mark up and/or a service fee. Adding a mark-up will increase the nightly rate that you see on the search results page.

page 8

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Stream> Making a Booking > Agency Commission

Input mark-up to the itinerary (not visible to the customer).

The service fee you added to the itinerary (visible to the customer).

Client’s Total Price

  • Agents earn:
  • 12% Commission on Gross Revenue (before Taxes)
  • 90% of Markup and Service Fee

page 9

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Stream> Making a Booking > Agency Commission

Green ‘Great News’ bar means that booking is refundable

The mark-up you added to the itinerary (not visible to the customer).

The service fee you added to the itinerary (visible to the customer).

Look for any Mandatory Fees not included in the prepaid rate

page 10

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Stream> Making a Booking > Agency Commission

Expand to see more room types and Expand to see enhanced room type descriptions

View cancellation policy, see commission and add a Mark-Up or Service Fee or change previously added MU or SF

page 11

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Stream > Traveler Information

Client or agent email. Agents will automatically receive an emailed copy of confirmation.

Cancellation Policy

Agent phone – no dashes

page 12

slide13

Stream > Review and Purchase

Client or agent email. Agents will automatically receive an emailed copy of confirmation.

Cancellation Policy

Agent phone – no dashes

page 13

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Stream> Making a Booking > eMail Confirmation

Any service charge you assess would be separately itemized.

Follow-up by the customer would be to your customer service number.

24/7 Support Number for day of arrival emergencies

page 14

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Stream > Making a Booking > Prior Reservations

Use this functionality to find reservations you booked or saved earlier – whether it is to review the details, re-price a saved itinerary or cancel the reservation.

page 15

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Stream > Making a Booking > Prior Reservations

Clicking-here allows you to review the reservation’s details, as well as cancel the booking.

Clicking-here on a Saved Itinerary allows you to review the reservation’s details, re-price and confirm the booking.

page 16

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Stream > Making a Booking > Prior Reservations

You can cancel the reservation by clicking on this button.

You can print or email the itinerary details to your client.

page 17

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Stream > Travel Agency Reports

Generate a report of your total sales or commission during a particular

date range.

page 18

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Stream > Travel Agency Reports

Choose Booking From date range for a Sales Report or Trip Start From date range for a Commission Report. You can view the report on your screen or download a spreadsheet.

Scroll all the way to the right to view pricing and commission information

page 19

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Stream > ScheduledReports

Select Sales or Check-In Report

Select Daily, Weekly, Monthly

Enter your Email Address

Click Add

page 20

stream scheduled reports
Stream > Scheduled Reports
  • All Scheduled Reports come in a password protected zip file. Please consult the FAQ’s for the password and decrypting steps.
slide22

If you have additional questions, you can also consult our Frequently Asked Questions

or email us at: Support@bookonstream.com

We’re excited to be working with you.

– The Stream Team

page 22