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Stream Agent Training

Stream Agent Training. February 2014. Stream > Getting Started (Agency Administrators) . Company Profile: Verify all the information is correct. Information will appear on the client emails. Name Address Email Customer Support Phone Number. page 2. Stream > Getting Started

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Stream Agent Training

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  1. Stream Agent Training February 2014

  2. Stream > Getting Started (Agency Administrators) • Company Profile: • Verify all the information is correct. • Information will appear on the client emails. • Name • Address • Email • Customer Support Phone Number page 2

  3. Stream > Getting Started (Agency Administrators) • You earn a commission on every hotel you sell. You can generate additional revenue by: • Adding a mark-up (not visible to the customer) • Adding a service fee (visible to the customer) 90% of agent mark up & service fee are paid out page 3

  4. Stream > Getting Started (Agency Administrators) Click to create Agents within your office. page 4

  5. Stream > Getting Started In the top-right corner of every page these icons can be found. On each page there are FAQs specific to that page. You can access these, along with all of our FAQs, by clicking here. Contact Stream Support Access your profile page by clicking here. page 5

  6. Stream> Making a Booking To start a new booking, click on “New Search” Search by City, Airport Code, Landmark, or Port Name Click to add a room Click to expand search options page 6

  7. Stream > Making a Booking Click to Enlarge Map Low Inventory Alert Base per night page 7

  8. Stream> Making a Booking > Agency Commission Narrow your results by location, star rating, or hotel name in the right tool rail Click here to add a mark up and/or a service fee. Adding a mark-up will increase the nightly rate that you see on the search results page. page 8

  9. Stream> Making a Booking > Agency Commission Input mark-up to the itinerary (not visible to the customer). The service fee you added to the itinerary (visible to the customer). Client’s Total Price • Agents earn: • 12% Commission on Gross Revenue (before Taxes) • 90% of Markup and Service Fee page 9

  10. Stream> Making a Booking > Agency Commission Green ‘Great News’ bar means that booking is refundable The mark-up you added to the itinerary (not visible to the customer). The service fee you added to the itinerary (visible to the customer). Look for any Mandatory Fees not included in the prepaid rate page 10

  11. Stream> Making a Booking > Agency Commission Expand to see more room types and Expand to see enhanced room type descriptions View cancellation policy, see commission and add a Mark-Up or Service Fee or change previously added MU or SF page 11

  12. Stream > Traveler Information Client or agent email. Agents will automatically receive an emailed copy of confirmation. Cancellation Policy Agent phone – no dashes page 12

  13. Stream > Review and Purchase Client or agent email. Agents will automatically receive an emailed copy of confirmation. Cancellation Policy Agent phone – no dashes page 13

  14. Stream> Making a Booking > eMail Confirmation Any service charge you assess would be separately itemized. Follow-up by the customer would be to your customer service number. 24/7 Support Number for day of arrival emergencies page 14

  15. Stream > Making a Booking > Prior Reservations Use this functionality to find reservations you booked or saved earlier – whether it is to review the details, re-price a saved itinerary or cancel the reservation. page 15

  16. Stream > Making a Booking > Prior Reservations Clicking-here allows you to review the reservation’s details, as well as cancel the booking. Clicking-here on a Saved Itinerary allows you to review the reservation’s details, re-price and confirm the booking. page 16

  17. Stream > Making a Booking > Prior Reservations You can cancel the reservation by clicking on this button. You can print or email the itinerary details to your client. page 17

  18. Stream > Travel Agency Reports Generate a report of your total sales or commission during a particular date range. page 18

  19. Stream > Travel Agency Reports Choose Booking From date range for a Sales Report or Trip Start From date range for a Commission Report. You can view the report on your screen or download a spreadsheet. Scroll all the way to the right to view pricing and commission information page 19

  20. Stream > ScheduledReports Select Sales or Check-In Report Select Daily, Weekly, Monthly Enter your Email Address Click Add page 20

  21. Stream > Scheduled Reports • All Scheduled Reports come in a password protected zip file. Please consult the FAQ’s for the password and decrypting steps.

  22. If you have additional questions, you can also consult our Frequently Asked Questions or email us at: Support@bookonstream.com We’re excited to be working with you. – The Stream Team page 22

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