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State of the art of one-stop-shops in Poland. 11th December 2008. Registration process. The entire registration process, takes from 3 to 4 weeks and r equires a significant amount of time and effort. Company formation step by step:. Step 1. E ntry in the City Office Register

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The entire registration process,takes from 3 to 4 weeks and

requires a significant amount of time and effort.


Company formation step by step:

Step 1. Entry in the City Office Register

Step 2. Registration with Poland's Central Statistical Office (GUS) and obtaining a statistical number (REGON)

Step 3. Registration with the Tax Office and obtaining a Taxpayer's Identification Number (NIP)

Step 4. Registration with the Social Security Office (ZUS) upon employment of the first employee


After implementation

of the Bolkenstein directive

After implementation of the Bolkenstein directive It will be possible to start business even, when the company is not registeredyet.

It will be enough to fill in an application form.


Registration of business activity

will be possible through:

Points of single contact, so called „one window” - to set up a business it will be enough to apply in one place in every city office,

The one window will be transitional solution, in which companies and businesspeople will be prepared for the introduction of "zero window” principle.

„Zero window” is a system which will allow the completion of all administrative processes required in opening a business to be done on the Internet. The process of registration will be fast and simple (electronic signature will be required).

A Central Record and Information Data of Business Activity - public platform with information regarding Polish enterprises will be created.


Fee for theregistration of a business

Currently, the fee for the registration of a business is approximately 35 Euro. Following the implementation of this system, registration will be for free.



  • The project for the new legislation was accepted on 17.10.2008 by government and will be in force from:
  • 01.04.2009 in scope:
  • points of single contact running a business after filling an application form,
  • application form could be send via Internet with electronic signature.
  • 01.07.2011 in scope:
    • Central Record and Information Data of Business Activity

OSS supportingGovernmentinitiatives

In accordance with the amendments to the “Freedom of Economic Activity Act”from 01.04.2009 a contact point for businesspeople will be established in all city offices. These will be financed by local governments.

The main tasks of this OSS will be:

  • to inform about how to establish a business,
  • to accept application forms (only one application form will be necessary),
  • to inform applicants about other institutions supporting business management.

Existing best practices and other supporting organizations

The Polish Agency for Enterprise Development (PAED) is a governmental agency subordinated to the Minister of the Economy. Its task is the management of funds assigned from the State Budget and European Union for the support of entrepreneurship and the development of human resources, with particular consideration given to the needs of small and medium sized enterprises (SMEs).

PAED is among the institutions responsible for the implementation of activities financed from the Structural Funds.


The objective of the Agency is the implementation of economy development programmes

  • SME development,
  • Export development,
  • Regional development,
  • Application of new techniques and technologies,
  • Creation of new jobs, tackling unemployment and human resourcesdevelopment.

The National SME Services Network (KSU)

KSU has been in operation since 1996 and is organisationally and essentially supported by Polish Agency for Enterprise Development (PAED). After 12 years, it comprises over 180 cooperating offices in 190 localizations in Poland.

In Silesia thereare 28 offices. Business Incubator from Ruda Slaska is one of them.


The National SME Services Network (KSU)

Members of the National SME Services Network are independent and self-financing organisations, such as:

  • regional development agencies,
  • business and entrepreneurship support centres,
  • foundations,
  • business incubators,
  • research and development institutes,
  • centres of innovation and technology and
  • other non-governmental organisations.

The National SME Services Network centres are organisations, which:

  • ensure the provision of appropriate advisory, training, information and financial services to all micro-, small and medium- sized enterprises as well as business start-ups,and
  • are non-profit organizations or organizations that appropriate their profits for the achievement of objectives pursued by PAED.

Currently all centres registered in the National SME Services Network have a quality management system, which guarantees work organisation, service provision and cooperation standards.


The National SME Services Network centres are organisations, which:

Each registered in the National SME Services Network centre provides at least one of the four categories of services small and medium sized businesses and/or business start-ups - i.e.:

  • advisory services (including: for general and pro-innovation ones),
  • training,
  • information and
  • financial services (including: for granting credit/loan guarantees and loans).

Advisory services

General advisory services for SMEs, for example:

  • marketing, finances, law, planning and management, export, etc.
  • proinnovation advisory services supporting business development by improving the existing or implementing new technological process, product or service, including:
  • assessment of technological needs - diagnosing needs for a new technology,
  • promotion of technology and new organizational solutions,
  • other activities where technology transfer or implementation of know-how.

Information services

Information concerning:

  • administrative and legal aspects of set up and running business activity,
  • available public assistance programmes for entrepreneurs as well as other available sources of financing business activities,
  • contact details,
  • trade fairs, exhibitions and other business events,
  • rules of preparation of applications for public assistance and for financing a business activity from other sources,
  • finding potential business partners in available databases.

Training services

  • including e.g. marketing, finance, management for business start-ups, industry specific and general training (i.e. computer, languages), etc.,
  • open to general public.

Financial services

  • granting credit/loan guarantees which present additional manner of credits/loans security (credit guarantee funds),
  • granting loans for start-ups or for further business development (local loan funds).

ConsultationCentres (PK)

Consultation Centres (PK) function as first-contact institutions for small and medium-sized enterprises and business start - up’s. In 2007 around 190 were in service. Now it is 90 in all country. In Silesia there are12 PK.

PK provide free information services with respect to issues associated with entrepreneurial activities and enterprise management. The role of a PK advisor is to identify the available assistance programmes and to provide detailed information as to the conditions for the granting of assistance. They are co-financed from EU funds.


Operational Programme- within OP Human Capital

Priority II Development of Human Resources and adaptation potential of enterprises and improving the health condition of working persons

Main goal: Development and improvement of functioning of system support for adaptation abilities of employees and enterprises (2.2.1 OPHC):

  • improving the quality of services provided for enterprises by training institutions and institutions supporting entrepreneurship and innovativeness of enterprises, in particular through:
  • development and propagation of organisational standards in institutions and the standard of services provided by them,
  • advancement of qualifications and abilities of employees that provide training and counselling services aimed at supporting the development of entrepreneurship and innovativeness of enterprises,
  • supporting the process of certification for qualifications of the training personnel,
  • supporting the system of complex services provided by institutions to entrepreneurs and persons wishing to launch economic activity.

These activities will be realized by PAED. Budget: 142433656 €.


Operational Programme- within OP Human Capital

Priority V -Good Governance

Main goal: Improvement of quality of the public policies and services related to enterprise creation and business operation:

  • introduction and propagation of client service standards in self−government administration,
  • introduction of the “one−stop−shop” system (single access points for entrepreneurs in administrative offices),
  • development of system related provisions and informatic tools to assist public management.

These activities will be realized by public administration. Budget: 999096,10 €.


Operational Programme for each region

- within OP InnovativeEconomy

Priority VII Establishment and development of information society in Poland

Main goal: Improving the conditions of undertaking economic activity through the increase in accessibility of public administration information resources and public services in the digital form for citizens and enterprises:

  • establishment or extension of informatic systems for public administration which assist management in the public sector (e.g. electronic flow of documents,electronic signature),
  • establishment and development of platforms for integrated electronic services designated for business and for citizens related inter alia to fiscal settlements, administrative charges, registration of business operation, services related to public procurement,
  • establishment of multi−channel transaction platforms,
  • making available and promoting standards for electronic communication between administration on the one hand, and entrepreneurs and citizens on the other.

These activities will be realized by public administration. Budget: 788235294,00 €.

OSS sustainability will be funded by local goverment.


Silesian Center of Entreprise(SCE) in Katowice

SCE isprovincial self-governed organizational, whichtask is the management of European Union funds for the support of small and medium sized enterprises (SMEs)from Silesia.

SCE leans enterprises throughdisposal financial funds on followingoperation for:

  • investments,
  • counseling in range of development of firm,
  • counseling in range of implementing innovation and R+Dcentersin firm,
  • departures on national and international fair and economic missions.

Thank for your attention!

  • The Ruda Slaska Business Incubator36 Karola Goduli Street
  • 41-703 Ruda Śląska
  • Phone: +48 0 32 342 22 30
  • Fax: +48 0 32 342 22 30 (extention 108)