4 AI-Based Chatbot Examples Applicable to Different Industries

1.         4 AI-Based Chatbot  Examples  Applicable to  Different Industries                                   

2.       Gartner predicts that chatbots will replace 25% of customer service interactions by                         2020 and these customers will manage 85% of their business relationships without                         interacting with people. With technological advances and the rise of ​artificial intelligence (AI) and conversational interfaces, consumers in all industries are more                                             likely to interact with a bot than before.  Available in a variety of forms such as mobile apps, website-based apps, Facebook                           Messenger and voice protocols, chatbots are redefining the way companies interact                       and engage with their customers. Their ability to imitate human conversations                       through text and audio can be beneficial to numerous industries. Add to it Artificial                             Intelligence, and your customers can experience communication at par with human                       interaction.    Have you heard about experiential chatbots that can also become real-life coaches?                         Woebot,   designed by psychologists at Stanford University, even offers a                   psychotherapy service. Its artificial intelligence (AI) is based on cognitive behaviour   1 

3.         therapy to tackle the depression and anxiety of its users through regular                         exchanges.  By offering customers another way to interact with brands, chatbots complement                       social networks and applications. Active 24/7, and can be programmed to interact                         in any language, chatbots are a profound change in the way customers get                           information and communicate with businesses, their products and their services. It                       is no coincidence that they are hailed as the next big revolution in the way                               consumers engage with brands online.    Why a Chatbot For Business?  If you own a business, you cannot afford to ignore chatbots as they are becoming                               an increasingly effective marketing tool.    Indeed, chatbots allow millions of people to interact with your brand without there                           being a human on the other side. Two of the biggest bot platforms are Facebook                               Messenger, which now has 1.3 billion monthly active users, and KIK, which has                           exceeded 300 million. Your own chatbot could, therefore, potentially reach more                       than a million users!    Unsurprisingly, more and more companies are starting to use chatbots to engage                         with their customers and improve their brand communication.        2 

4.       A Whole Ecosystem of Chatbots Serving a Variety of Uses  Ecommerce chatbots are probably the best known. Their reason for being?                       Facilitate and carry out transactions. This includes helping the client to select the                           offer that best suits their needs.    The service chatbots, on the other hand, take care of a single element or a stage of                                   the customer journey where access to information takes precedence. As in the case                           of technical support or administrative procedures. In another context, experiential                     chatbots offer to support the user in a new experience through repeated                         interaction.    Finally, entertainment chatbots aim to add a playful element to customer relations                         and/or to offer games or quizzes to their users.     Chatbots for the Insurance World  Navigating the insurance world can be confusing for many customers, but chatbots                         alleviate this confusion and provide information and recommendations in a more                       accessible and user-friendly format. A handful of insurance companies are turning                       to chatbots today to automate their processes for improved customer experience.                       Chatbots have also entered the world of small business insurance to facilitate the                           process by replacing physical insurance agents with chatbots using Facebook                     Messenger.    Chatbots for Banks  The growth of chatbots in the banking industry is great. A recent study found that                               in the near future, people will be receiving their payslip via chatbot. The chatbot                             goes beyond the basic functions of mobile banking to maintain personalized                       3 

5.     discussions about the finances of each client. Chatbots can use predictive analytics                         and cognitive messages to perform tasks ranging from making payments to                       repaying loans, and even advising customers of personalized savings opportunities.    Chatbots in the Retail World  From clothing stores to restaurants, chatbots are a revolution in the retail world.                           Using messaging apps like Kik, Facebook Messenger, Snapchat, WhatsApp, which                     reveal great customer experiences. In fact, the biggest advantage of chatbots is not                           the mobile aspect, but the personalization. Chatbots can store huge amounts of                         customer data and generate interactions, the chatbot is able to tailor its responses                           and recommendations to provide improved customer experience. In a world of                       hyper-personalization, being able to create a personal relationship with customers                     is a great strength for companies.    Chatbots in Tourism  Gone are the days when we spent days looking for recommendations on travel                           guides! Travel websites are seeing lower usage these days as more and more                           travellers go mobile to plan their trip. Chatbots can answer questions and provide                           advice and recommendations in real-time. Instead of booking a hotel, weeks in                         advance, users can now text a chatbot for hotel information and book a stay the day                                 before they leave. Travellers are getting younger and more comfortable with                       technology, which means there is a huge demand for chatbots in the tourism                           industry.    Chatbots in Education  Nowadays, young people are permanently connected to their smartphones, which                     is why we are witnessing a growth in the use of chatbots in higher education,                               where   4 

6.       they are very adapted to this demography. As teens and students turn away from                             social media for mobile messages because of their more private and controlled                         nature, these young people are looking for ways to incorporate ubiquitous                       technology into their learning. While chatbots are not widely used in education at                           the moment, there are multiple robots for teaching, and those that exist have been                             incredibly successful in reaching students in a learning method that they                       understand and appreciate.    These are just 4 industries where chatbots have shown tremendous potential. At                         OneClick, we have expertise in developing chatbots for different verticals across                       industries. As one of the popular chatbot development companies in India, we offer                           user-friendly, AI-enabled solutions to give you the competitive edge. Connect with                       our team to learn how chatbots can make a difference to your business.                          5 

7.               Thank You!          ​info@itoneclick.com  (+91) 98254-86321   ​www.oneclickitsolution.com  ​https://www.facebook.com/oneclickconsultancy/  ​https://twitter.com/​OneClickIT  ​www.linkedin.com/company/one-click-it-consultancy/  6