ISFAA Winter Conference December, 2012

1. ISFAA Winter ConferenceDecember, 2012 Train the Trainer

2. Leader Types • Authoritarian (Autocratic) • Very clear expectations • Participative (Democratic) • Guiding principle • Delegative (Laissez-Faire) • Decision-making a group decision

3. Leadership Style What’s your style? What is ‘leadership’? Let’s Go Dancing!

4. Who is on Your Staff?

5. Worker Bees Tasks done on time Is to work on time, perhaps early. Stays until quitting time Engaging Willing to serve on committees Other characteristics?

6. Loners Tasks done on time Is to work on time, perhaps early. Stays until quitting time Quiet, unassuming Doesn’t enjoy committee work Other characteristics?

7. Leaders Tasks done on time Is to work on time, enthusiastic Offers to lead projects Involved in office ‘affairs’ Other characteristics?

8. Moving up the Ladder • How do you encourage? • Know the talents of your staff • Recognize the talent • Encourage the talent • Allow for involvement • Create opportunities • Reward leadership

9. Train the Trainer Tips Why Are We Doing This? • You observe a gap in “SKA” in your staff. • SKA: Skills, Knowledge, and Attitude • Need to determine what they know minus what they need to know. • Through formal and informal assessment you find a knowledge deficiency in your staff. • Negative client feedback or poor customer service.

10. Train the Trainer Tips Why Are We Doing This? To support the purpose, goals, and long-range vision of your department or organization.

11. Train the Trainer Tips • Let’s Face It, Sue and I are not getting any younger • Neither are our peers • Each year we see the number of “old timers” retiring or heading south. • People who were the fore-fathers / mothers of financial aid. • Their experience and knowledge is going with them. • We are entering the 3rd generation of financial aid administrators • Need to pass on what we have learned over the years on to “younger, less seasoned professionals” Why Are We Doing This?

12. Train the Trainer Tips Who Can Do This? • Subject Matter Expert or Teacher? • At Purdue all administrators are expected to be able to teach at least a cursory level about their area of specialty. • Personal qualities to look for in prospective trainers • Self confident. • Desire to learn and to teach others. • Awareness of environment. • Organizational skills. • Ability to build bridges; relate old to new • Patience

13. Train the Trainer Tips Develop Your Training Program • Analysis • Formal and informal needs assessment • Identify the strengths and weaknesses of your staff / organization • Design • Determine the content and delivery methods • Development • Create the materials (with new trainer input) • Implement the Program • Evaluate the Program • Revise the Program as necessary

14. Train the Trainer Tips Evaluation • Allow a realistic timeframe before assessing results. • Evaluate based on your objectives • Are the staff learning what you planned? • Did they implement what they learned? • Has training improved their job performance or service to the public?

15. Resources The Change Agent’s Guide to Radical Improvement ~ Ken Miller and Robin Lawton Why Teams Don’t Work, What Goes Wrong and How To Make It Right ~ Harvey Robbins and Micheal Finley