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WHAT OUR PATIENTS ARE SAYING

WHAT OUR PATIENTS ARE SAYING.

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WHAT OUR PATIENTS ARE SAYING

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  1. WHAT OUR PATIENTS ARE SAYING We believe it is very important for you to know what other patients have already said about our physicians, our services and our staff. The following slides display questions we’ve asked in our patient satisfaction surveys, which are given to every patient who has had a procedure done at the Southwest Endoscopy and Surgery Center. The comments are direct quotes from those patients who have returned these surveys to us.

  2. When we scheduled your procedure, we asked you to plan on being at our office for several hours. Did we keep our word? Question #1 “Everything was like clockwork.” “You were honest with me.” “Very prompt, excellent!” “You did just that.” “We were out of the office sooner than we thought.” “No waiting – excellent.” “Very efficient operation.” “I was impressed with the timing.” “Actually, less time than anticipated.” Comments:

  3. Now that you’ve had your procedure at Southwest Endoscopy & Surgery Center, would you have preferred to have it done at a hospital? Question #2 “Definitely not.” “Much easier in the office.” “Was satisfied at the clinic.” “More personal (one-on-one).” “I was very happy at your center.” “Much better here than at a hospital.” “Your facility is very comfortable and efficient.” “I really felt like I was in a hospital, except there were more people around than you find in a hospital.” “I liked getting it done in the office rather than hospital.” “I loved your personable service and the one-on-one service.” Comments:

  4. Did you understand the explanation of your procedure? Question #3 “The brochure provided explained the procedure in detail.” “They explained it so that even I could understand.” “Every procedure was thoroughly explained to me.” “They were very informative about the procedure.” “Dr. Anees thoroughly explained everything.” “All the details were explained to me in full.” “Explanation was clear and accurate.” “Very thorough comments.” “Very thorough.” Comments:

  5. Were you satisfied with the care you received from our physician? Question #4 “Excellent!” “He was the greatest!” “Never had better care.” “What a wonderful doctor.” “…wonderful bedside manner….” “First class doctor – very nice man.” “Care was better than I could imagine.” “Some of the best care I have ever had.” “Very satisfied. Exceeded expectations.” “I believe Dr. Anees is the best in his field.” “He is so kind and thoughtful, so pleasant.” “Very considerate, fully answered all questions.” Comments:

  6. Was the nursing/clinical staff responsive to your needs? Question #5 “You could not ask for a better staff. They are excellent.” “Your nurses are exceptionally caring and kind.” “The staff is excellent, well trained.” “Could not have been nicer.” “Very polite and helpful.” “Everyone was great w/smiles.” “Very great staff. Put me at ease.” “Nurses went out of their way to comfort.” “We both were very impressed with the staff.” “The entire staff is wonderful, making you feel comfortable.” Comments:

  7. Would you recommend this practice to others? Question #6 “You bet!” “I certainly would.” “I would highly recommend!” “I have already recommended someone.” “Whole staff from front desk to back were great.” “Office experience can make or break…You guys did great!” “Will recommend your service to my family and friends.” “Your office is definitely on my referral list.” “Has great customer relations.” “Already have!” “Yes.” Comments:

  8. Do you have any additional comments? Question #7 “Very satisfied.” “A job well done!” “You are to be commended.” “Information folder – excellent.” “Some of the best care I’ve had.” “Just can’t say enough good things.” “There should be more doctors like him.” “Totally professional but warm and friendly.” “There was absolutely no pain during the procedure.” “Very pleased with courteous and professional manner of doctor & staff.” “I would not hesitate to recommend Dr. Anees and all of his staff to anyone!” Comments:

  9. Schedule an appointment with our physicians today and you too can enjoy the level of care they consistently provide. 817-293-9292 MUKHTAR ANEES, MD 701 E. Rendon-Crowley Rd., Burleson (Thursdays) 1314 Paluxy Rd., Granbury (Mondays) Performs procedures on Wednesdays & Fridays MUHAMMAD MEMON, MD 701 E. Rendon-Crowley Rd., Burleson (Wednesdays) 4116 S. Carrier Pkwy, #250, Grand Prairie (Tuesdays) 2800 E. Broad St., #318, Mansfield (Fridays) Performs procedures on Mondays & Thursdays

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