Using PM Tools to Manage Services:. or how EITS is figuring out what ALL we do! Lynn Latimer Patrick Wagman Date: 06/02/2008. Background The Problem The Solution Path Ahead Lessons Learned Importance. Overview. The School. University of Georgia State Sponsored Over 200 years old
or how EITS is figuring out what ALL we do!
Tools: Six Sigma, Dashboards, ITIL
Focus:Alignment, Prioritization, Resource Allocation
Tools: Compact Planning, Clarity
Focus:Prediction, Optimization, DepreciationTools: Forecasting, Trending, Data Warehousing
We can’t get away with made up data!
Does everybody agree on what we do?
Capture the data we need
Provide the analysis we need