Using PM Tools to Manage Services:. or how EITS is figuring out what ALL we do! Lynn Latimer Patrick Wagman Date: 06/02/2008. Background The Problem The Solution Path Ahead Lessons Learned Importance. Overview. The School. University of Georgia State Sponsored Over 200 years old
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or how EITS is figuring out what ALL we do!
Tools: Six Sigma, Dashboards, ITIL
Focus:Alignment, Prioritization, Resource Allocation
Tools: Compact Planning, Clarity
Focus:Prediction, Optimization, DepreciationTools: Forecasting, Trending, Data Warehousing
We can’t get away with made up data!
Does everybody agree on what we do?
Capture the data we need
Provide the analysis we need