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Toronto Training Board Presentation January 16, 2007 Canadian Automotive Repair and Service (CARS) Council Mandate To address on a national basis the human resource training and development needs of the Canadian automotive repair and service industry. CARS Board of Directors

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canadian automotive repair and service cars council
Canadian Automotive Repair and Service(CARS) Council
  • Mandate
    • To address on a national basis the human resource training and development needs of the Canadian automotive repair and service industry.
cars board of directors
CARS Board of Directors
  • Association of International Automobile Manufacturers of Canada
  • Automotive Industries Association of Canada
  • Canadian Automobile Dealers Association
  • Canadian Vehicle Manufacturers Association
  • National Automotive Trades Association
industry overview
Industry Overview
  • Approximately 18 million vehicles on Canadian roads
  • Retail size of aftermarket estimated at over $15.6 billion in 2002 (which includes maintenance and repair, and gasoline stations): $9.3 billion in parts and $6.3 billion in services. This is an increase of 5.6 percent over 2001(DesRosiers Automotive Consultants Inc. 2003 )
life long learning
Life Long Learning
  • New vehicle models are introduced each year
  • New technology is introduced each year
  • Success of the business is directly proportional to ongoing professional development
commitment to learning
Commitment to Learning…
  • Strong commitment to career development among industry employees
  • Employers believe professional development is a key contributor to overall business success
cars activities9
CARS’ Activities
  • Industry Human Resource Study (Sector Study)
  • Labour Market Research
  • Collision Repair IDL Project
  • National Essential Skills Strategy
  • Skills Gap & Training Needs Assessment
  • Research on Internationally Trained Workers
  • Advanced Technologies Curricula Development
  • Career Information Kit
  • National Accreditation Program
  • Interactive Distance Learning (IDL)
  • Workplace Mentor/Coach Program

Report on the

Human Resource and Training Needs of the Repair and Service Industry

industry sector human resource study
Industry Sector Human Resource Study
  • For the purposes of the study, the Canadian automotive repair and service sector consists of four sub-sectors:
    • Automotive Service Repair
    • Collision Repair
    • Motorcycle Repair
    • Parts Wholesaler
employment by key occupation
Employment by Key Occupation…

Source: Statistics Canada. Labour Force Survey data (2004), and Census 2001.

*Includes automotive parts salespersons.

**Includes support staff and all other occupations in the sector.

age composition
Age Composition…

Statistics Canada

interactive distance learning
Interactive Distance Learning
  • Satellite-based training broadcast daily
  • Over 150 courses have been developed
  • Technical and non-technical training for those licensed and working in the industry
  • Offers two-way interaction between student and instructor
collision repair idl project phase ii
Collision Repair IDL Project – Phase II

Project Objective

  • To make available to the Canadian Collision Repair sector, convenient, cost effective and high quality technical and non-technical training
national essential skills strategy
National Essential Skills Strategy
  • Examine the essential skills of industry occupations, e.g. reading, document use, computer use related skills
  • Benchmark the current essential skills levels of the workforce
  • Identify strategies to integrate essential skill training components to existing curriculum
essential skills profiles developed
Essential Skills Profiles Developed…
  • Customer Relations Specialist (NOC 6421)
  • Service Sales Advisor (NOC 6421)
  • Parts Sales Consultant (NOC 6421)
  • Automotive Mechanical Installers & Servicers (NOC 7443)
  • Automotive Service Technician (NOC 7321)
  • Autobody & Collision Damage Repair Technician (NOC 7322)
  • Automotive Paint Technician (NOC 7322)
national essential skills strategy24
National Essential Skills Strategy
  • Information from essential skill profiles and national benchmarking will be used to:
    • Communicate to stakeholders existing levels and those required
        • Manufacturers
        • Education system
        • Industry re professional development
  • Additional profiles and assessment tools are being developed under phase II of the project
professional development skills assessment tool
Professional Development Skills Assessment Tool
  • Access to needs assessment questions from 34 key automotive industry occupations
  • Assessment tests are randomly created from over twelve thousand questions
  • Automatic links to industry’s best available training sources
  • Available in both French and English
  • Secure, encrypted participant profiles and result histories online

career information resources
Career Information Resources
  • The “Future Is Wide Open” career information kit provides resources for young people, educators, parents and industry.
    • Reference Guide – 45 occupations described
    • Educator’s Guide – Learning activities
    • Industry Presentation Guide – Helpful tips for industry to promote itself
    • CD-ROM and Web Site – interactive tools
national accreditation program
National Accreditation Program
  • College post-secondary motive power programs can apply to challenge the accreditation evaluation process.
  • Currently there are 27 college programs that have National Accreditation status across Canada
workplace mentor coach program
Workplace Mentor/Coach Program
  • Leadership
  • Organization
  • Communication
  • Coaching
  • Mentoring
  • Human Relations
  • Job Proficiency
  • Personal Development
international trained workers
International Trained Workers
  • Research underway to review challenges and success stories
  • Information Gaps
  • Recommendations