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Odisha Public Service Delivery Act. Repair of Hand Pump - ServicePlus. ServicePlus presentation done earlier on different occasions ServicePlus site for Odisha created Development is almost complete and tested with dummy data. Ready for roll out across the state with real data

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odisha public service delivery act

Odisha Public Service Delivery Act

Repair of Hand Pump - ServicePlus

slide2

ServicePlus presentation done earlier on different occasions

  • ServicePlus site for Odisha created
  • Development is almost complete and tested with dummy data.
  • Ready for roll out across the state with real data
  • Email id for all 314 JE and 74 AE created in NIC mail server
  • Google group handpump_rwss@googlrgroups.com created for smooth coordination among users.
  • User creation (314 JE, 74 AE, 314 BDO and 32 EE) and reports generation are going on.
slide13

Fill the form displayed on your screen from the application submitted by the applicant like name, address and mobile number.

  • Select District, Block, GP and Village and click on “Retrieve Location of the Hand Pump”.
  • Select the location from the list.
  • Select the “Type of complain”
  • Enter email id, Application Reference Number(Token Number) and application received date
  • Click “Save and Preview”.
you can do editing of data if you require by clicking edit otherwise click submit
You can do editing of data if you require by clicking “Edit”. Otherwise click “Submit”.
slide16

Acknowledgement will be generated. You can take the print and give it to the applicant.

  • If you want to enter more number of applications repeat the above process.
forwarding the job to sem
Forwarding the job to SEM
  • Click on “Work Flow Player” -> “Work Flow Player Inbox”.
slide19

Select “Available Services” from the “Please Select Service Action” combo. Select “Repair of Hand Pump” from the “Please Select Service” Combo.

slide21

It will show the list of applications entered and pending at JE/DO level. Click on the Application number. The task is to forward the application to SEM for field verification and if possible rectification of the problem.

slide23

Click on “Action”. Select “Field Verification – SEM” from the “Select Task” combo.

  • Enter the name of the SEM who will do the field verification and repairing in the “Remarks” box.
  • Click “Submit”.
details of report submitted by sem in form c or form d
Details of report submitted by SEM in Form – C or Form - D
  • Click on “Work Flow Player” -> “Work Flow Player Inbox”.
  • Select “Available Services” from the “Please Select Service Action” combo.
  • Select “Repair of Hand Pump” from the “Please Select Service” Combo.
  • Click on the Application number.
  • Click on “Action”.
  • Select “Receive/Deliver Complaint – JE” from the “Select Task” combo.
  • Enter the report submitted by the SEM after field verification in the Remarks box.
  • Click “Submit”.
case 1
Case - 1
  • If the problem has been rectified by the SEM

- Click on “Work Flow Player” -> “Work Flow Player Inbox”.

- Select “Available Services” from the “Please Select Service Action” combo.

- Select “Repair of Hand Pump” from the “Please Select Service” Combo.

- Click on the Application number. Click on “Action”.

- Select “Service Deliverable” from the “Select Task” combo.

- Enter your remark as “Your complain has been addressed” in Remarks box.

- Click “Submit”

- This will send the SMS and email to the applicant.

case 2
Case - 2
  • If as per report of the SEM the issue needs to be forwarded to AE

- Click on “Work Flow Player” -> “Work Flow Player Inbox”.

- Select “Available Services” from the “Please Select Service Action” combo.

- Select “Repair of Hand Pump” from the “Please Select Service” Combo.

- Click on the Application number. Click on “Action”.

- Select “Material Provide – AE” from “Select Tax” combo.

- Enter remark in the “Remarks” box.

slide36

Click “Submit”.

  • This goes to AE for action. After AE takes the action, the application number will be visible to JE.
for ae user
For AE user
  • Click “login”. Enter userid, password, word verification and click “Submit”.
  • Click “Work Flow Player“. Click “Work Flow Player Inbox”.
  • Select “Available Services” from the “Please Select Service Action” combo.
  • Select “Repair of Hand Pump” from the “Please Select Service” Combo.
  • Click on the application number.
  • Click “Action”.
slide40

If AE fulfils the demand of JE, then select “Receive/Deliver Complain – JE” from the “Select Task” combo.

  • Enter the remarks in “Remarks” box. Click “Submit”.
slide41

Login as JE/DO/SEM/Offline user

  • Role – JE/DO
  • Click on “Work Flow Player” -> “Work Flow Player Inbox”.
  • Select “Available Services” from the “Please Select Service Action” combo.
  • Select “Repair of Hand Pump” from the “Please Select Service” Combo.
  • Click on the application number.
  • Click “Action”.
  • Select “Field Verification – SEM” from the “Select Task” combo.
  • Enter remarks in the “Remarks” box.
  • Click “Submit”
role sem
Role - SEM
  • Click “Work Flow Player” -> “Work Flow Player Inbox”.
  • Select “Available Services” from the “Please Select Service Action” combo.
  • Select “Repair of Hand Pump” from the “Please Select Service” Combo.
  • Click on the application number.
  • Click “Action”.
  • Select “Receive / Deliver complain – JE” from the “Select Task” combo.
  • Enter remarks in the “Remarks” box.
  • Click “Submit”.
role je do
Role – JE/DO
  • Click “Work Flow Player” -> “Work Flow Player Inbox”.
  • Select “Available Services” from the “Please Select Service Action” combo.
  • Select “Repair of Hand Pump” from the “Please Select Service” Combo.
  • Click on the application number. Click “Action”.
  • Select “Service Deliverable” from the “Select Task” combo.
  • Enter remarks in the “Remarks” box.
  • Click “Submit”.
  • This will send SMS and email to be applicant about the disposal of the application.
case 3
Case - 3
  • If as per report of the SEM the issue needs to be forwarded to AE

- Click on “Work Flow Player” -> “Work Flow Player Inbox”.

- Select “Available Services” from the “Please Select Service Action” combo.

- Select “Repair of Hand Pump” from the “Please Select Service” Combo.

- Click on the Application number. Click on “Action”.

- Select “Material Provide – AE” from “Select Tax” combo.

- Enter remark in the “Remarks” box.

slide47

Click “Submit”.

  • This goes to AE for action.
for ae user1
For AE user
  • Click “login”. Enter userid, password, word verification and click “Submit”.
  • Click “Work Flow Player“. Click “Work Flow Player Inbox”.
  • Select “Available Services” from the “Please Select Service Action” combo.
  • Select “Repair of Hand Pump” from the “Please Select Service” Combo.
  • Click on the application number.
  • Click “Action”.
slide49

Select “Material Purchase – BDO” from the “Select Task” Combo.

  • Enter Remarks in the Remarks text box.
  • Click “Submit”.
for bdo user
For BDO user
  • Click “login”. Enter userid, password, word verification and click “Submit”.
  • Click “Work Flow Player“. Click “Work Flow Player Inbox”.
  • Select “Available Services” from the “Please Select Service Action” combo.
  • Select “Repair of Hand Pump” from the “Please Select Service” Combo.
  • Click on the application number.
  • Click “Action”.
slide53

Select “Material Provide – AE” from the “Select Task” combo.

  • Enter the remark in the “Remarks” box.
  • Click Submit
for ae user2
For AE user
  • Click “login”. Enter userid, password, word verification and click “Submit”.
  • Click “Work Flow Player“. Click “Work Flow Player Inbox”.
  • Select “Available Services” from the “Please Select Service Action” combo.
  • Select “Repair of Hand Pump” from the “Please Select Service” Combo.
  • Click on the application number.
  • Click “Action”.
slide56

Select “Receive/Deliver Complain – JE” from the “Select Task” combo.

  • Enter the remarks in “Remarks” box. Click “Submit”.
slide57

Login as JE/DO/sem/Offline user

  • Role – JE/DO
  • Click on “Work Flow Player” -> “Work Flow Player Inbox”.
  • Select “Available Services” from the “Please Select Service Action” combo.
  • Select “Repair of Hand Pump” from the “Please Select Service” Combo.
  • Click on the application number.
  • Click “Action”.
  • Select “Field Verification – SEM” from the “Select Task” combo.
  • Enter remarks in the “Remarks” box.
  • Click “Submit”
role sem1
Role - SEM
  • Click “Work Flow Player” -> “Work Flow Player Inbox”.
  • Select “Available Services” from the “Please Select Service Action” combo.
  • Select “Repair of Hand Pump” from the “Please Select Service” Combo.
  • Click on the application number.
  • Click “Action”.
  • Select “Receive / Deliver complain – JE” from the “Select Task” combo.
  • Enter remarks in the “Remarks” box.
  • Click “Submit”.
role je do1
Role – JE/DO
  • Click “Work Flow Player” -> “Work Flow Player Inbox”.
  • Select “Available Services” from the “Please Select Service Action” combo.
  • Select “Repair of Hand Pump” from the “Please Select Service” Combo.
  • Click on the application number. Click “Action”.
  • Select “Service Deliverable” from the “Select Task” combo.
  • Enter remarks in the “Remarks” box.
  • Click “Submit”.
  • This will send SMS and email to be applicant about the disposal of the application.
case 4
Case - 4
  • If as per report of the SEM the issue needs to be forwarded to AE

- Click on “Work Flow Player” -> “Work Flow Player Inbox”.

- Select “Available Services” from the “Please Select Service Action” combo.

- Select “Repair of Hand Pump” from the “Please Select Service” Combo.

- Click on the Application number. Click on “Action”.

- Select “Material Provide – AE” from “Select Tax” combo.

- Enter remark in the “Remarks” box.

slide63

Click “Submit”.

  • This goes to AE for action.
for ae user3
For AE user
  • Click “login”. Enter userid, password, word verification and click “Submit”.
  • Click “Work Flow Player“. Click “Work Flow Player Inbox”.
  • Select “Available Services” from the “Please Select Service Action” combo.
  • Select “Repair of Hand Pump” from the “Please Select Service” Combo.
  • Click on the application number.
  • Click “Action”.
slide66

Select “Pump Replacement - EE” from the “Select Task” Combo.

  • Enter Remarks in the Remarks text box.
  • Click “Submit”.
for ee user
For EE user
  • Click “login”. Enter userid, password, word verification and click “Submit”.
  • Click “Work Flow Player“. Click “Work Flow Player Inbox”.
  • Select “Available Services” from the “Please Select Service Action” combo.
  • Select “Repair of Hand Pump” from the “Please Select Service” Combo.
  • Click on the application number.
  • Click “Action”.
slide69

Select “Material Provide – AE” from the “Select Task” combo.

  • Enter remarks in the “Remarks” Box.
  • Click “Submit”.
for ae user4
For AE user
  • Click “login”. Enter userid, password, word verification and click “Submit”.
  • Click “Work Flow Player“. Click “Work Flow Player Inbox”.
  • Select “Available Services” from the “Please Select Service Action” combo.
  • Select “Repair of Hand Pump” from the “Please Select Service” Combo.
  • Click on the application number.
  • Click “Action”.
slide71

Select “Receive/Deliver Complain – JE” from the “Select Task” combo.

  • Enter the remarks in “Remarks” box. Click “Submit”.
slide72

Login as JE/DO/sem/Offline user

  • Click “Work Flow Player” -> “Work Flow Player Inbox”.
  • Select “Available Services” from the “Please Select Service Action” combo.
  • Select “Repair of Hand Pump” from the “Please Select Service” Combo.
  • Click on the application number. Click “Action”.
  • Select “Service Deliverable” from the “Select Task” combo.
  • Enter remarks in the “Remarks” box.
  • Click “Submit”.
  • This will send SMS and email to be applicant about the disposal of the application.
slide74

It the service is rejected at any point of time, it will be reported to the applicant by JE/DO user.