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What’s New in the Centre Handbook?

What’s New in the Centre Handbook?. Partnerships. Need a Partnership Agreement for each partnership Please send a copy for new partnerships. Complaints and Appeals. Centres have a duty to tell OCNYHR of each learner appeal or complaint that was addressed via the Centre’s procedures.

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What’s New in the Centre Handbook?

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  1. What’s New in the Centre Handbook?

  2. Partnerships • Need a Partnership Agreement for each partnership • Please send a copy for new partnerships

  3. Complaints and Appeals • Centres have a duty to tell OCNYHR of each learner appeal or complaint that was addressed via the Centre’s procedures. • Brief details and outcome, within 10 days. • Centres wanting to appeal or complain to OCNYHR must do so within 25 days of the incident.

  4. Malpractice • Centre Malpractice Policy to include staff malpractice or maladministration, as well as plagiarism. • Centres to tell OCNYHR if learners are taken through the formal procedure.

  5. Registration • Information now relates to use of the OCNYHR Portal • Tell us if planning no registrations for a while • If none for more than a year, Centre may need to go through Centre Recognition.

  6. Direct Claims Status • Awarded to applying Centres that have: • an Approved Internal Verifier (AIV) with appropriate curriculum experience • run the qual for at least a year • no issues identified via EV, for any assessor or IV • a Risk Banding of 1 (green) or 2 (yellow) • Centres can apply via a new form

  7. Approved Internal Verifier status Awarded to individuals with: • EITHER the Level 4 Award in Internal Quality Assurance of Assessment Processes and Practice (IQA) • Need Professional Updating session if IQA gained outside teacher-assessed credit-based learning • OR one of D34, V1, IVA or IMA; also need to attend a Professional Updating course • good individual practice in the context of the Centre’s quality assurance

  8. Sampling • Samples for verification: • 100% for (new/revised) assessment tasks • 10% or 5 portfolios (whichever greater) for both internal and external verification • 5% or 5 (whichever greater) for DCS check • Random sample, not too far in advance • Chosen by IV (internal) or EV (external) • More required if initial sample yields issues • Good practice to sample ALL a new assessor’s work

  9. Withdrawal Centres must: • have a contingency plan to protect learners in the event that they stop running a course • support learners to the end of every course onto which they enrol • assess and IV in plenty of time to enable EV before the end date

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