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KPO-Knowledge Process Outsource

KPO-Knowledge Process Outsource describes outsourcing of core information business activities and domain expertise and advanced technical skills in business

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KPO-Knowledge Process Outsource

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  1. KPO KPO MADE BY: DEEPIKA OJHA

  2. INDEX • Outsourcing • KPO – Knowledge Process Outsourcing • Top Drivers Of KPO • Advantages of KPO • KPO VS BPO • KPO-3P • KPO Destinations & Providers • KPO – CASE STUDY

  3. What is outsourcing? • “Outsourcing refers to the practice of transferring activities traditionally done within a firm to third party providers within the country.” Types of Outsourcing OUTSOURCING BPO - Business Process Outsourcing KPO - Knowledge Process Outsourcing

  4. What is KPO ? • Knowledge process outsourcing (KPO) describes the outsourcing of core information-related business activities which are competitively important or form an integral part of a company's value chain . • KPO requires advanced analytical and technical skills as well as a high degree of specialist expertise

  5. FUTURE TRENDS IN KPO KPO become a buzzword in outsourcing booming conditions: • Need of Professionals:- Hiring professionals such as CA, doctors, lawyers, engineers • Consolidation and fragmentation of outsourcing fields in KPO:- entry of new service providers , new breed of entrepreneurs to set-up small technical KPO • Small Towns –New areas joining the outsourcing buzz • Expansion of offshore centers in outsourcing countries • Acquisitions and mergers to increase: more IT sectors with high domain knowledge will merge in KPO

  6. TOP DRIVERS OF KPO • Increase in specialized Knowledge • Additional Value Creation • Cost reduction • Shortage of skilled labor • Demand of Quality Product

  7. ADVANTAGES OF KPO Outsourcing of activities to KPO companies can provide the following benefits: • Valuable cost savings that can be utilized elsewhere. • Trained professionals at work.   • Standard operational efficiency.  • Increase in profits. • Savings in time and management energy for maintaining in house services.  • Option to recruit a larger work force without raising costs.

  8. What KPO can deliver to you? • Any company involved as service provider in the KPO industry works in close coordination and association with the client and provides services that are predefined in terms of quality and standard of work. • Good quality work. • Lower costs. • On time delivery of services. • Uninterrupted services. • Adaptability to changes in required quality. • Good quality work.  • Lower costs.  • On time delivery of services.  • Uninterrupted services.  • Adaptability to changes in required quality.

  9. KPO vs BPO • KPO firm require more skilled labors than BPO • In KPO focus is on Knowledge- Expertise while in BPO focus is on Process – Expertise. • KPO is a step ahead of BPO • Access to huge-talent • Cost-saving • High-skilled labors These are few reasons of creation of huge market of KPO industry.

  10. KPO – 3P

  11. KPO companies are professional services companies . Developing professionals faster and better than anyone else will translate directly into better quality, productivity, retention and success in the market place. People Philosophy Development

  12. Recruiting: Recruiting the right people • Training: Develop functional , cross-cultural & managerial skills in KPO • Quality & Expertise: Quality & feedback should be properly observed in KPO • Equity Research: Analyst understand market dynamics , risk management. • Focus: Focus should be domain expertise work in KPO • Innovation & Differentiation: KPO can create new markets , new services in market • Marketing & Branding: selling KPO products proper marketing and branding of product is required.

  13. KPO SERVICES • Research & Development • Financial Consultancy and Services • Advanced Web Applications • Business and Technical Analysis • Learning Solutions • Animation & Design • Business & Market Research • Pharmaceuticals and Biotechnology • Medical Services • Writing & Content Development • Legal Services • Intellectual Property (IP) Research • Data Analytics • Network Management • Training & Consultancy

  14. Why India To Be preferred to other countries • Labor Pool • Cost • Government Polices • Infrastructure • Knowledge full / Expertise

  15. Why India most Preferred?

  16. TOP KPO Providers • 24 / 7 Customers • APTARA (TECHBOOKS) • Evalueserve • EXL Service • Genpact • Pangea3 • WNS Global Services • ICICI OneSource

  17. KPO Example Company – Capgemini KPO Vs BPO Model

  18. KPO Case Study CASE STUDY 1

  19. KPO Case Study CASE STUDY 2

  20. KPO Case Study CASE STUDY 3

  21. KPO Case Study CASE STUDY 4

  22. THANK YOU

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