DFAS PARTNERING BRIEF PAY/PERS Conference

1. DFAS PARTNERING BRIEFPAY/PERS Conference PS1(SW/AW) R. M. Dilloway Current Initiatives & Changes July, 26th, 2011 Integrity - Service - Innovation

2. DWOWS UPDATE • Defense Workload Operations Web System • The Defense Workload Operations Web System (DWOWS) is an Internet (web) based tracking system used by Military Pay Operations (MilPay OPS) to track workload for Navy Active Duty and Reserve service members. The system provides benchmark reporting statistics to management and technicians for turnaround time, case production and backlog. • DWOWS capabilities have been extended to the PSD’s and self supporting AFLOAT units. Integrity - Service - Innovation

3. DWOWS ACCESS • DWOWS AUTHORIZED USERS • Only employees with authorized DFAS system access (i.e., PKI certificate from Common Access Card) and who have been set up in the DWOWS database have access to the DWOWS system. The DWOWS application is capable of supporting encryption, Secure Socket Layer and DoD PKI compliance. • LOGIN access is granted using the PKI from the Common Access Card (CAC). • New access request for NPPSC would be granted by NPPSC (Mrs. Sheryl Wright, Certifying Officer and cc: ccl-mb-dwows@dfas.mil). Disbursing Officers from a carrier or command not supported by NPPSC and PERS/OPNAV Program Managers should send a request for access via ccl-mb-dwows@dfas.mil. No access will be granted to those request without a Certifying Officer approval. • We are in the process of granting access to all JMFI users. Please submit your request to ccl-mb-dwows@dfas.mil and cc: your Certifying Officer to grant you access to DWOWS System. If your Certifying Officer is not copied, access will not be granted. • The number of authorized users at each site will depend on the number of accounts serviced, workload, and geographical location. • Any PKI certificate changes require notification via ccl-mb-dwows@dfas.mil. • Individuals must log on at minimum every 30 days before suspension. If a long period of absence is expected notification must be sent to ccl-mb-dwows@dfas.mil to inactivate the account. Limit 1 suspension before permanent. Integrity - Service - Innovation

4. TROUBLE TICKET SUBMISSION • SUBMISSION FORMAT ORDER • PRIMARY: • Submission of all trouble tickets with/without attachments should be submitted through DWOWS. • JMFI should be used as a back-up for DWOWS Scheduled Maintenance or un-scheduled downtime. • Follow-up’s to previously submitted JMFI’s should be completed through DWOWS by accessing the case file and adding remarks. • Trouble tickets that require supporting documentation (Arrears in Pay DD827, Pay Computations outside IAS, and Separations) should be submitted through DWOWS. • SECONDARY: • If JMFI capabilities are down or limited, then submission can also be directly through DWOWS. • EMERGENCIES ONLY: • In the event of No Internet or MMPA capabilities, the CCL-TD mailboxes and fax numbers will be the correct submission format for trouble tickets requests. MPA 67/08 still has the correct CCL-TD E-mails and fax numbers. • Trouble tickets sent via E-mail should NOT include the full SSN. Instead the FULL Name and last 4 of the SSN MUST be provided. Integrity - Service - Innovation

5. SEPARATION WORKSHEETS • NEW SUBMISSION REQUIREMENT FOR SEPARATION WORKSHEETS. • DFAS will now require that ALL Separation Worksheets be submitted through DWOWS (Individual trouble tickets for each member). • FOUR options exist for separation worksheet comments when opening DWOWS cases for separations. • 1) “T” STATUS ACCOUNTS REQUIRING DFAS-CL ACTION OR REJECTED E503 TRANSACTIONS. • Download the separation worksheet and in the COMMENTS request SPECIFIC action required on the account (ie: correct terminal leave, post rejected separation, post entitlement FID ??). • 2) “V” STATUS ACCOUNTS REQUIRING NO DFAS ACTION OR ADJUSTMENT TO MMPA (Including 3891 accounts with DEBTS less than $225.00). • Download the separation worksheet and in the COMMENTS type in CAPS “NO ACTION REQUIRED.” • 3) “V” STATUS ACCOUNTS REQUIRING DFAS-CL (LC: 3892) ACTION OR DFAS-IN (LC: 3891) WITH ADJUSTMENT TO MMPA THAT WILL RESULT IN MONIES DUE TO THE MEMBER. • Download the separation worksheet and in the COMMENTS request SPECIFIC action required on the account (ie: correct terminal leave, post missing entitlement FID ??). NOTE: Computations should be provided for each credit of entitlement. • 4) V” STATUS ACCOUNTS REQUIRING DFAS-IN (LC: 3891) ACTION (DEBTS OVER $225). • Download the separation worksheet and in the comments request “DOWNLOADED AND FORWARDED VIA EMAIL TO 3891Input@dfas.mil, NO ACTION DFAS-CL.” NOTE: PSD must forward separation worksheet to 3891Input for action. Integrity - Service - Innovation

6. CHANGES IN PAC/WIA HFP & CZTE ACTION • DFAS CLEVELAND WILL BE POSTING HFP & CZTE ENTITLEMENT FOR PAC/WIA SAILORS USING 09 ENTRIES AND FL TRANSACTIONS. • Recently many field activities have been erroneously stopping HFP(23) entitlements for eligible PAC/WIA individuals. • DFAS Cleveland has been working with Standards & Compliance DFAS-IN to approve a workaround to lessen the adverse actions of erroneous HFP stops and cancellations. • Beginning in September of 2011, DFAS will post OPEN 09 entries, Save Pay Type – A, with FID 23. • This entry will remain open until PERS notifies DFAS of termination or 1 year after evacuation without extension. • CZTE entries will be posted when DFAS receives notification from PERS of Inpatient status for each month. This will be posted using an FL transaction which will either be for a closed period upon monthly PERS submission or OPEN entry for those individuals identified as Long Term inpatient. • The field should note that ALL other entitlements (10, 14, 15, 21, 27, etc) will remain on those lines. PSD’s should not stop these entitlements on accounts with OPEN 09 lines FID 23. • PSD should NOT open 23 entries for accounts with OPEN 09 lines FID 23. • If the member has been returned to a HFP/CZTE location notify PERS that member has possibly been returned Fit for Full Duty. • Request field continue to review Memo entries before taking action. Integrity - Service - Innovation

7. SECONDARY DEPENDENCY PRE-QUALIFICATION UPDATE • SECONDARY DEPENDENCY PRE-QUALIFICATION WEBPAGE (COMING SOON). • DFAS-CL has included DFAS-IN (Army and Air Force) to develop a pre-qualification web page on the www.dfas.mil website to allow service members the ability to answer a range of questions in determining eligibility for claiming secondary dependents. • The web page will ask multiple questions and determine whether a member may have eligibility to claim a secondary dependent. • Upon pre-qualification approval or disapproval the web page will link the member to all associated instructions and provide guidance for accurate submission of secondary dependency application. • DFAS-CL is also actively working with PERS to establish a replacement document for the NAVPERS 1070/602 when applying for secondary dependency ICO dependent parents. • Further guidance will be provided by MPA and on the DFAS website. Integrity - Service - Innovation

8. ADDITIONAL INFORMATION • RAVC READ INFORMATION • DFAS-CL MilPay Operations receives several requests for assistance with RAVC and travel payments. • Navy PCS travel is not maintained by DFAS-CL MILPAY Operations and is a field processing responsibility. However, DFAS can provide limited assistance with FTP and WINIATS problems interfacing with payment release. • FTP problems should be reported to CCL-DFAS-FTP@DFAS.MIL • This mailbox can provide assistance with FTP files submitted for travel payments. • WINIATS problems should be reported to IATS-HELP-DESK@DFAS.MIL • This mailbox can provide assistance with WINIATS technical support but is not the correct office for policy or entitlement. DTMO can help determine travel entitlement not clearly stated in the JFTR. • Unofficial WINIATS user training can be located on the following website. • http://www.profsft.com/cbt/ Integrity - Service - Innovation

9. CONCLUSION • DWOWS FIELD INPUT & SEPARATION WORKSHEET REQUIREMENT. • PAC/WIA HFP & CZTE PROCESSING CHANGE. • SECONDARY DEPENDENCY PRE-QUALIFICATION WEBPAGE. • ADDITIONAL INFORMATION FTP & WINIATS • QUESTIONS? Integrity - Service - Innovation

10. CONCLUSION • For emergencies or concerns, please feel free to contact the following personnel: PSC(SW/AW) DOMINIC R. POSTIGLIONE (ACTIVE DUTY PAY) DOMINIC.POSTIGLIONE@DFAS.MIL COMM: (216) 204-3831 DSN: 580-5530 PSC(SW/AW/SCW) THOMAS ALTMAN (RESERVE PAY) THOMAS.ALTMAN@DFAS.MIL COMM: (216) 204-4573 DSN: 580-5530 LTJG PHILIP NIGHTINGALE (SPECIAL CLAIMS/RESERVE BRANCH CHIEF) PHILIP.NIGHTINGALE@DFAS.MIL COMM: (216) 204-1238 DSN: 580-5683 LT YIFAN GUO (ACTIVE DUTY BRANCH CHIEF) YIFAN.GUO@DFAS.MIL COMM: (216) 204-4325 DSN: 580-5530 Integrity - Service - Innovation