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ERCOT IT Update

ERCOT IT Update. Ken Shoquist VP, CIO Information Technology Board Meeting January 2004. Project update Operations update 2004 – A Look Ahead Summary. Agenda. IT Project Performance. 2003 Year-End Projects. Project Process Improvements In 2003. Senior PMs added in 1Q

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ERCOT IT Update

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  1. ERCOT IT Update Ken Shoquist VP, CIO Information Technology Board Meeting January 2004

  2. Project update Operations update 2004 – A Look Ahead Summary Agenda

  3. IT Project Performance 2003 Year-End Projects Project Process Improvements In 2003 • Senior PMs added in 1Q • Control Processes and Reporting by 2Q • Planning and Development Methods in 3Q • MS Project Server in 4Q • 63 completed • 21 in progress • 19 in planning • Building release schedules Project Performance Quarterly Activity

  4. IT Project Performance 2003 Year-End Projects Quarterly Completions • Original project list had 100 priority 1 and priority 2 projects • 63 projects complete • 41 of 46 priority 1s • 21 of 54 priority 2s • 26 market priority 1s and 2s • 36 PUC and ERCOT priority 1s and 2s • 44 “high-priority” projects added during the year • All high-priority projects being addressed

  5. SW & Production Changes 2003 Metrics

  6. Metrics • Transaction Production • Retail processing steady • Processing time reduced 90% from Jan - Dec • Settlement volume continues to be high • 57,452 Settlements completed for year Net for December • EMMS • One interval missed • Transaction Processing • Processing times decreased • 530.3-million transactions for 2003 • Settlements • 7,009 in Dec • Posting improvement made • Project Management • 10 projects deployed in Dec • 20 in process • 18 in planning

  7. System Reliability Results and Challenges Action Items • Missed interval pointing to additional monitoring opportunities • Increase real-time monitoring activity to include storage capacity thresholds built into the monitoring tools 2003 Mission Critical Unplanned EMMS Outages Intervals Missed Outage Minutes 746 Ceiling Target EMS and MUI 45 minutes (99.9%) Ceiling Target 3 RTB Intervals

  8. Transaction Processing Results and Challenges Action Items • 530 million transactions for 2003 • Continued decrease in average processing time • 1-½ year captured metrics will lend to transaction predictability • Assess capacity constraints for continued improvements • Support CSR project for new architecture initiatives 2003 Retail Transaction Processing Transaction Volume (MM) Processing Time (hrs) Average 814 transaction processing times exclude maintenance (type 20).

  9. 2004 – A Look Ahead Descriptions Task • Implement industry-accepted software development life cycle methodology • Implement data warehouse for PUC and ERCOT • Continued progress on the Commercial Systems Rearchitecture project in context with TNT Refine architecture for performance, quality and agility improvements Improve quality of delivery • Responsive, agile testing environment • Improve test environment for market participant testing • Change management process improvements Improve monitoring, recoverability and scalability • Embed monitoring tools in applications and infrastructure • Reduce server to admin ratio for reduced total cost of ownership (TCO)

  10. 2004 – A Look Ahead (cont.) Descriptions Task • Implement Release 3 resulting in enhancements to monitoring market operations, market performance, and power system security • Replatform of EMMS product accepting new vendor release EMMS improvements • Improved project management delivery with new enterprise tool • Continue to focus the vendors, internal business, and IT on solid, timely requirements, rigorous testing, and careful evolution to new architecture Project management • Formalize ERCOT role in supporting market with external security agencies • Develop CIRT (Computer Incident Response Team) Security

  11. Summary • Many successes in 2003 • Built a good foundation of people and management • Good process improvements made in project management and operations support • Vendor relationships (cost, quality, delivery) moving in a positive direction • Communication with technical resources within market participant organizations improved • Major performance gains in applications accomplished • Established formal security programs • Some challenges remain • Operational processes and staffing in QA and Production areas • Maturity of project disciplines and tools for ERCOT company-wide • Testing environments to facilitate market and ECOT testing • System architecture (CSR Project) remains key to resolve versioning, production, operational efficiency, and support cost issues for retail applications

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