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Staff Engagement through Salesforce

Staff Engagement through Salesforce. Arup Roy-Burman, MD Medical Director, PICU Director , Pediatric Transport, Access, and Outreach. Care Technology Governance Committee Executive Summary. April 3, 2014. ↑ Staff Engagement = ↑ Quality and Safety

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Staff Engagement through Salesforce

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  1. Staff Engagement through Salesforce Arup Roy-Burman, MD Medical Director, PICU Director, Pediatric Transport, Access, and Outreach Care Technology Governance Committee Executive Summary April 3, 2014

  2. ↑ Staff Engagement = ↑ Quality and Safety Social Networking = Group Collaboration Gaming = Engaging Social Networking + Gamification = Social Gamification Gamification = Use of Gaming Mechanics in Non-Game Contexts

  3. Can social gamificationengage and motivate nurses? 2. Can social gamification improve patient outcomes? +    GAMIFICATION   

  4. Phase I: Chatter Adoption Contest

  5. Phase II: Recognition App 1.0/1.5/2.0 • House-wide accessibility • Working-group / Unit-based leaderboards • SOM / Med Center collaborative • Incorporate Recognitions from patients / families • Leaderboards for senders

  6. Gamification Approach - Teams / “Leagues” UCSF Medical Center Adult Children's PICU PCICU Day Shift Night Shift Night Shift Day Shift Number of Nurses for pilot: 124 Number of Nurses at UCSF: ~2,400

  7. Peer-Recognition Contest

  8. PICU/PCICU Phase I and II Results 10x 18x 1.84 1.95 6x* 4x 54% 0.58 33% 37% 0.19 0 0.1 13%

  9. Pre/Post Peer-Recognition Rates +24% +91% 0.81 0.65 13% 25% Rates expressed per month per participant

  10. Phase III: Weekly Staff Newsletter Update • Management posted staff newsletter once per week • 4 week shift-based competition • PICU Nursing (n=64) • Voluntary participation • Tag with “Like” to self-report readership 67% 43%

  11. Phase IV: CLABSI Maintenance Bundle Nursing Practice Improvement CLABSI Bundle Audit Tool

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