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EAP AS COACH & CONSULTANT

EAP AS COACH & CONSULTANT. Tom Murphy, MS, LMHC, NCC, CEAP President, Spenser & Associates, Inc. www.spenserandassociates.com. An optimist is a person who sees a green light everywhere, while the pessimist sees only the red stop light……..but the truly wise person is color-blind.

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EAP AS COACH & CONSULTANT

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  1. EAP AS COACH & CONSULTANT Tom Murphy, MS, LMHC, NCC, CEAP President, Spenser & Associates, Inc. www.spenserandassociates.com

  2. An optimist is a person who sees a green light everywhere, while the pessimist sees only the red stop light……..but the truly wise person is color-blind. Albert Schweitzer

  3. Who do we have in the “House” today?

  4. EAP CORE TECHNOLOGY (1) Consultation with, training of, and assistance to work organization leadership (managers, supervisors, and union stewards) seeking to manage the troubled employee, enhance the work environment, and improve employee job performance, and outreach to and education of employees and their family members about availability of EAP services;(2) Confidential and timely problem identification/assessment services for employee clients with personal concerns that may affect job performance;(3) Use of constructive confrontation, motivation, and short-term intervention with employee clients to address problems that affect job performance;(4) Referral of employee clients for diagnosis, treatment, and assistance, plus case monitoring and follow-up services;(5) Consultation to work organizations in establishing and maintaining effective relations with treatment and other service providers and in managing provider contracts;(6) Consultation to work organizations to encourage availability of, and employee access to, health benefits covering medical and behavioral problems, including but not limited to alcoholism, drug abuse, and mental and emotional disorders; and(7) Identification of the effects of EA services on the work organization and individual job performance.

  5. ICF Core Competencies • A. SETTING THE FOUNDATION 1. MEETING ETHICAL GUIDELINES AND PROFESSIONAL STANDARDS 2. ESTABLISHING THE COACHING AGREEMENT • B. CO-CREATING THE RELATIONSHIP 3. ESTABLISHING TRUST AND INTIMACY WITH THE CLIENT4. COACHING PRESENCE • C. COMMUNICATING EFFECTIVELY 5. ACTIVE LISTENING6. POWERFUL QUESTIONING7. DIRECT COMMUNICATION • D. FACILITATING LEARNING AND RESULTS 8. CREATING AWARENESS9. DESIGNING ACTIONS10. PLANNING AND GOAL SETTING11. MANAGING PROGRESS AND ACCOUNTABILITY

  6. COACHING/CONSULTANT BACKGROUND • INDUSTRIAL-I/O PSYCHOLOGY & SOCIAL WORK • PSYCHOLOGY OF SPORT • SHORT TERM/BRIEF/SOLUTION FOCUSED Tx • PERFORMANCE ASSESSMENT/SCREENING • FOUNDATIONS & GROWTH OF POSITIVE PSYCHOLOGY • “CORPORATE ATHLETE”/RESILIENT LEADER

  7. Patrick Williams, EdD, presentation to EASNA, “From Counselor to Coach”, Chicago, 2005

  8. “IF ALL YOU HAVE IS A HAMMER, EVERTHING LOOKS LIKE A NAIL”

  9. The Discovery Phase • Using Interviews to Understand the System and Build Relationships • Probing to Discover the Underlying Dimensions of the Problem • Dealing with Resistance in Interviews and the Feedback Meeting • Organizing the Data into Critical Issues • Constructing Descriptive, Non-evaluative Feedback Statements

  10. Peter Block, Overview of Consulting Skills

  11. WHAT ARE YOUR GREATEST CHALLENGES WITH YOUR CLIENTS, CUSTOMERS, OR PAYORS?

  12. - • THINK ABOUT YOUR LONGEST CLIENTS, CUSTOMERS, PAYORS, ETC…………….AND • WHAT WOULD YOU SAY ARE THE MAIN REASONS THEY HAVE CONTINUED TO WORK, CONTRACT, ENGAGE WITH YOU/YOUR SERVICES?…..AND

  13. WHAT WOULD YOUR CLIENTS, CUSTOMERS, PAYORS SAY ABOUT WHY THEY HAVE CONTINUED TO WORK, CONTRACT OR ENGAGE WITH YOU/YOUR SERVICES?

  14. IF YOU/YOUR COMPANY USE OR PLAN TO CONTRACT WITH A COACHING/CONSULTING PERSON/FIRM/COMPANY FOR YOUR OWN ORGANIZATIONAL, PROFESSIONAL, OR PERSONAL NEEDS NOW, WHAT ARE THE CHARACTERISTICS, TRAITS, SUBJECT MATTER EXPERTISE, STYLE (Technical, Interpersonal, Consulting), YOU WOULD REQUIRE?

  15. DO YOU/YOUR COMPANY POSESS AND DEMONSTRATE THESE SAME QUALITIES, CHARACTERISTICS, TRAITS, ACCOUNTABILITES FOR ALL OF YOUR CLIENTS?

  16. WHAT THEN DO YOU NEED/WANT/PLAN TO DO TO BECOME OR MAINTAIN YOUR STATUS AS YOUR CLIENTS OR CUSTOMERS MOST • TRUSTED ADVISOR

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