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Introduction To CONFIRM-IT2 An advanced, appointment confirmation system ……. designed to compliment an exisitng scheduli

Confirm-IT2. Introduction To CONFIRM-IT2 An advanced, appointment confirmation system ……. designed to compliment an exisitng scheduling package. What is Confirm-IT 2 ?. Confirm-IT2 is an easy-to-use, robust appointment confirmation tool developed to increase PRODUCTIVITY.

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Introduction To CONFIRM-IT2 An advanced, appointment confirmation system ……. designed to compliment an exisitng scheduli

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  1. Confirm-IT2 Introduction To CONFIRM-IT2 An advanced, appointment confirmation system ……. designed to compliment an exisitng scheduling package.

  2. What is Confirm-IT2? Confirm-IT2 is an easy-to-use, robust appointment confirmation tool developed to increase PRODUCTIVITY

  3. What is Confirm-IT2? CONFIRM-IT2 offers 3 applications which address a wide array of vertical markets

  4. Why Confirm-IT2? 50% of ALL NO-SHOWS for appointments occur because they are forgotten…… THIS IS LO$T REVENUE

  5. Why Confirm-IT2? Confirm-IT2 allows businesses to increase their efficiency and professionalism resulting in TOTAL Patient or Customer care.

  6. What Confirm-IT2 Does • Confirm-IT2 economically provides patients/customers with appointment reminders from existing appointment calendar applications by a telephone call, email, text message or all three!

  7. What Confirm-IT2 Does • Confirm-IT2 manually or automatically imports scheduled appointment data from popular file formats: • Comma Separated Data File (CSV) • Spreadsheet File (Excel, Fox Pro, Paradox) • Structured ODBC Database (Access etc.)

  8. What Confirm-IT2 Does • Reduces Missed Appointments • Replaces Costly and Ineffective Post Cards and Phone Calls • Builds its own Database • Provides Reports • Contacts Idle & Inactive Patients/Customers

  9. What Confirm-IT2 Does • Creates Patient or Customer Profile • Provides Live Service • If connected to tel. system- dial 0 to reschedule now) • Creates Patient or Customer Notes • Cancels Appointments

  10. What Confirm-IT2 Does AND THAT’S YOUR BOTTOM LINE! CONFIRM-IT2 Increases BUSINESS!

  11. How Confirm-IT2 Works Confirm-IT2 consists of twocomponents; (1) Client software which can reside on a customer provided PC Windows 2000 Windows XP VISTA

  12. How Confirm-IT2 Works (2) Server software which can reside on Confirm-IT2’s own hardware OR on CTL’s VoiceSupport Lx Voice Mail.

  13. How Confirm-IT2 Works Sample Messages • Appointment Confirmation Message Hello, this is“Business Name”calling to confirm your appointment on[Date]at[Time].If you need to cancel this appointment please contact us at “Phone Number” to reschedule, thank you. • Appointment Confirmation Email/Text Message Subject:[Business Name]You have an appointment on[Date]at[Time].To cancel call[Phone Number],thank you

  14. How Confirm-IT2 Works Confirm-IT2 Messages 1. Appointment Confirmation Greeting 2. Appointment Cancellation Greeting 3. Birthday Greeting 4. Business Closed Greeting 5. Inactive

  15. How Confirm-IT2 Works Confirm-IT2 Messages 6. Appointment Re-Schedule 7. Notify NOW 8. Date Appointment 9. Range Appointment 10.Text to Speech (can speak name-Future)

  16. How Confirm-IT2 Works When Confirming Appts • CI2 Can detect Busy, No Anwser, Answering Machine/Voice Mail and plays appropriate Message • Programmable choices (1 to confirm, 2 to cancel, 3 to repeat, 0 to reschedule) • 4 port Dialogic Card • Confirmation Report

  17. How Confirm-IT2 Works Requirements For Automating Appointment Reminders With Confirm-IT2 • There are many commercially available appointment scheduling software applications being used at professional businesses. • Each of these applications must have some type of Database where the appointment information is stored.

  18. How Confirm-IT2 Works Requirements For Automating Appointment Reminders With Confirm-IT2 • Most applications have the ability to share this Database information. • Confirm-IT2 only needs non- confidential appointment related information such as Appointment Date and Time, First Name, Last Name, Phone Number, Email.

  19. How Confirm-IT2 Works Requirements For Automating Appointment Reminders With Confirm-IT2 • Confirm-IT2 can read this information from several different common file types including CSV, XLS, MDB, ACCDB, ODB file structures.

  20. How Confirm-IT2 Works Requirements For Automating Appointment Reminders With Confirm-IT2 • Confirm-IT2 only reads (imports) the required appointment information fields. • Confirm-IT2 actually builds its own internal Database based on the imported appointment related information.

  21. Appointment File containing First Name, Last Name Appointment Date and Time Phone Number, Email, Cell etc. Sue Hunt 10/30/08 10:30 am Joe Smith 10/30/08 1:00 pm Mary Jones 10/25/08 9:00 am How Confirm-IT2 Works Typical Business Operation With Confirm-IT2 Mary Jones 7/25/08 9:00 am Mary Jones 7/25/08 9:00 am On the existing scheduling system software, Jill books an Appointment: Local Area Network LAN of Office Mary Jones 7/25/08 9:00 am Appointments File Any new appointments or changes since the last time I checked? . Today’s date is 7/18/08 so don’t send a reminder to Mary until 7/24 (one day before her appointment) Confirm-IT2 Server

  22. Thursday July 24, 2008 11:05 AM 07/24/2008 12:01 AM 07/25/2008 09:00 AM Mary Jones mjones@aol.com 07/24/2008 10:01 AM07/25/2008 09:00 AMMary Jones (203) 366-4242 07/23/2008 10:11 AM 07/24/2008 09:00 AM 07/23/2008 10:10 AM07/24/2008 10:00 AM 07/23/2008 10:09 AM07/24/2008 09:30 AM 07/23/2008 10:08 AM 07/24/2008 09:00 AM 07/23/2008 10:07 AM07/24/2008 10:00 AM 07/23/2008 10:06 AM07/24/2008 09:30 AM 07/23/2008 10:05 AM 07/24/2008 09:00 AM 07/23/2008 10:04 AM07/24/2008 10:00 AM 07/23/2008 10:03 AM07/24/2008 09:30 AM 07/23/2008 10:02 AM 07/24/2008 09:00 AM 07/23/2008 10:01 AM07/24/2008 10:00 AM 07/23/2008 10:00 AM07/24/2008 09:30 AM How Confirm-IT2 Works Phone/Email reminders to Mary are shown on Jill’s main screen Today’s reminders are shown in Bold in Date/Time Confirmed

  23. CONFIRM-IT2Installation Confirm-IT2 is very easy to install and program. It can be installed as a stand-alone product, with a telephone system or as a voice mail with a telephone system.

  24. CONFIRM-IT2Installation Example of a page in the Wizard

  25. CONFIRM-IT2Installation CTL provides additional Professional Services to eliminate any installation or maintenance concerns you may have.

  26. Confirm-IT2’S Payback Because Confirm-IT reduces missed appointments, its payback occurs in days!

  27. Confirm-IT2’s Payback OK, LET’S ASSUME…… 1. CI2 avoids just 2 missed Appointments/week 2. EachAppointment cost is $ 100.00 3. 2 Appoinments  $ 100.00 = $ 200.00 week 4. $ 200.00 X 50 weeks = $ 10,000.00 Confirm-IT2 saved $ 10,000.00 in the 1st year alone!

  28. REVIEW • Patients/customers will receive better service • It’s Recession Proof • Remote Notifcation to customers/patients & employees

  29. REVIEW • Builds & Maintains a Patient/Customer Database • Provides Detailed Reports • Replaces Costly Mailings • Multiple clients • Increases Professionlism, Efficiency and Productivity

  30. REVIEW • Flashes the Line for Live Service • Interfaces with Existing Scheduling Software • Contacts Idle Customers/Patients • Fantastic Payback Model!

  31. Confirm-IT2! - Automatically reminds your patients or customers of their appointment virtually ANYTIME, ANYWHERE

  32. Confirm-IT2 CTL Inc. 375 Bridgeport Ave Shelton, CT 06484 203-925-4266 www.ctlinc.com

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