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Service Delivery Overview. Agenda. Strategic Intent Purpose Inter-Departmental Flow Organizational Structure Sales Relationship Service Delivery Contacts Success Story. Strategic Intent.

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Presentation Transcript
agenda
Agenda
  • Strategic Intent
  • Purpose
  • Inter-Departmental Flow
  • Organizational Structure
  • Sales Relationship
  • Service Delivery Contacts
  • Success Story
strategic intent
Strategic Intent

“Service Delivery is committed to building ascalable, client-friendly, organization equipped to implement next generation wireless services faster than anyone in the industry.”

strategic intent what does it mean
Strategic Intent – what does it mean?
  • Scalable
    • Job progression model
    • Metrics driven
    • Organization easily expandable based on Sales growth
  • Client-friendly
    • Laser focused on creating a positive, lasting impression
  • Next generation
    • Forward thinking
    • Indifferent to product and/or service
  • Faster
    • Unheard of installation intervals
    • True competitive differentiator
service delivery purpose
Service Delivery Purpose
  • Drive new revenue
    • “contract-to-cash” facilitators
  • VoIP switch provisioning
    • Local, LD, International, Toll Free
    • Hunt groups, Auto-attendants
    • Equipment Procurement
  • Data implementation
    • IP management
  • Client scheduling/coordination
  • Wired services implementation
  • MACD
inter departmental flow
Customer

Sales

Service Delivery

Billing

NOC

Cust. Care

Engineering

Field

Operations

Real Estate

Inter-Departmental Flow

Contract - to - Install

sales relationship
Sales Relationship
  • How S.D. helps Sales
    • Standardized order submission process/paperwork
    • S.D. becomes the liaison between client and Airband
    • S.D. is the SME for customer throughout install lifecycle
  • How Sales helps S.D.
    • Provide completed paperwork at contract submission
    • Set appropriate installation interval expectations
    • Understand our product portfolio
    • Include MRB paperwork (approvals) for non-standard orders
service delivery contacts
Service Delivery Contacts
  • 866-239-5404 (fax)
    • Order submission via fax
  • [email protected]
    • Order submissions via email
  • [email protected] (assigned IC will respond)
    • Order status
    • Additional instructions
  • Escalation Path
    • [email protected]
    • Mark Guvernator, Sr. Dir, Service Delivery
    • Carl Marsh, VP, Operations
    • John McLeod, COO
success story
Success Story
  • Turner Engineering (Charlotte, NC)
    • First VoIP order in NC
    • 5M wireless data, 40 stations
    • Physical site survey completed pre-sale
    • LAN site survey completed pre-sale
    • Roof rights investigated
    • All voice and data paperwork included at order submission
    • All contact information correct
    • Customer expectations set appropriately
    • AE: Seth Patterson (Dallas)
    • Order installed in 27 calendar days
    • Customer now a raving fan!
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