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Selling Flexibility Not Cheap Labour Presentation by Stephen Beard NDS NSW Annual State Conference

Selling Flexibility Not Cheap Labour Presentation by Stephen Beard NDS NSW Annual State Conference Tuesday 17 th February 2011 Session 11.3. Presentation Summary. The Changing Business Environment The Customised Economy Flagstaff case study Market Based Culture

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Selling Flexibility Not Cheap Labour Presentation by Stephen Beard NDS NSW Annual State Conference

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  1. Selling Flexibility Not Cheap Labour Presentation by Stephen Beard NDS NSW Annual State Conference Tuesday 17th February 2011 Session 11.3

  2. Presentation Summary • The Changing Business Environment • The Customised Economy • Flagstaff case study • Market Based Culture • Application to the Sector

  3. A Changing Business World • Globalisation • Technology • Aging Populations • Climate Change

  4. A Changing Business World • Globalisation • Growth Opportunities • Trading Alliances • Specialisation

  5. A Changing Business World • Technology • Improved Communications • Internet • Transaction Efficiencies

  6. A Changing Business World • Aging Population • Baby Boomer Bubble • Skills Shortage • Funding Burden

  7. A Changing Business World • Climate Change • Resource Scrutiny • Changing role of business • International issue

  8. A Changing Business World • The • Customised Economy • And the Need for Flexibility

  9. The Customised Economy The Great Boom Ahead, Harry S. Dent Jr. Pg 40

  10. The Customised Economy The Great Boom Ahead, Harry S. Dent Jr. Pg 137

  11. The Customised Economy • Technology based • On-line designing and ordering • Computer generated processes • Data feedback systems

  12. The Customised Economy Capitalising on the shift to the Customised Economy

  13. The Customised Economy • Labour pool ready to work

  14. The Customised Economy • Labour pool ready to work • Loyal, dedicated and willing to take on new challenges

  15. The Customised Economy • Labour pool ready to work • Loyal, dedicated and willing to take on new challenges • Business model supporting growth and investment

  16. The Customised Economy • Low threat organisations

  17. The Customised Economy • Low threat organisations • Values driven

  18. The Customised Economy • Low threat organisations • Values driven • Emotive and Cognitive engagement from customers

  19. The Customised Economy Customer Engagement + P Emotive - - + Cognitive

  20. The Customised Economy • Process Specialists • Break down of processes • Costing • Work Opportunities • Training Requirements • Disability factors • Job aids

  21. The Customised Economy Flagstaff Case Study Flexibility for the Customised Economy

  22. The Customised Economy Process Library Artwork Drill Proofing Freight Fold Staple Cartons Plates Artwork Package Print Guillotine Print Package Freight Invoice Job Sheet Quote

  23. The Customised Economy Flagstaff Case Study – Business Card Production • Software • Web to Print • Planning • Bar Coding • Equipment • Digital Press • Slitting Machine

  24. Business Card Case Study – Process Design Software Template Design Customer Template Printing Finished Goods Customer

  25. Business Card Case Study – Job Creation Job queue management Customer Loading Paper Packaging Finished Goods Loading Printed Templates Customer

  26. The Customised Economy Providing Flexibility Through Alliances

  27. Flagstaff Case Study • Large Multinational Stationery Supply Company • Blue-chip customer base • One stop shop • Slow Moving • Antiquated Systems • Over controlled • Silos

  28. Flagstaff Case Study • Customer conduit • Fixed cost contribution • Increased margins on certain jobs • Profits reinvested • Growth momentum

  29. Market Based Culture Supplies Support Services Labour Organisation CUSTOMER Accounts Payable Wages PWDs as stakeholders

  30. Market Based Culture • Commercial Business Environment • Print & Mail • Fine Foods • Laundry • Waste Management • Engineering

  31. Market Based Culture • Proven benefits for PWDs • Skills growth from basic work skills (get to work on time, regular attendance, catch the bus) through to machine operator • Increasing self worth and value • Increasing confidence in abilities (from can’t do to can do) • Reducing behavioural issues (less time to worry or get upset with colleagues, tired at end of day encourages sleep) • Improving health (less sitting more movement)

  32. Application to the Sector Taking Advantage of Change

  33. Application to the Sector • Globalisation • Low production runs remain in Australia

  34. Application to the Sector • Technology • Broader market opportunity • Network Opportunities

  35. Application to the Sector • Aging Population • PWDs need to work • Retirees with time and a social conscience

  36. Application to the Sector • Climate Change • Recycling Opportunities • Improving Margins

  37. Application to the Sector • Business Sustainability • Industry Cooperation • Belief in our sector • Government Directors instead of Followers

  38. Application to the Sector • Sell Flexibility, • not Cheap Labour

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