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Malicious Yahoo! Xtra email attack: minimising customer impact

Malicious Yahoo! Xtra email attack: minimising customer impact. Short term. Dedicated internal comms team managing issue Helping customers help themselves balancing act timely, relevant & targeted information managing consistent internal & external comms across multiple channels

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Malicious Yahoo! Xtra email attack: minimising customer impact

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  1. Malicious Yahoo! Xtra email attack: minimising customer impact

  2. Short term • Dedicated internal comms team managing issue • Helping customers help themselves • balancing act • timely, relevant & targeted information • managing consistent internal & external comms across multiple channels • media & social media

  3. Long term – better prepared • Telecom - reviewed learnings to enhance internal processes and customer comms • Customers – good email security practices • educating customers • email attacks are a fact of life • how to protect yourself

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