1 / 125

Gatekeeper Training 2009

noelle
Download Presentation

Gatekeeper Training 2009

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


    1. Gatekeeper Training 2009

    2. Your Gatekeeper Trainers Dianne Mortensen Executive Coordinator OC Senior Resources Revised by HollyRevised by Holly

    3. No Wrong Door Sponsors United Way Mental Health and Recovery Board Ottawa Residential Services OCTA WSOS The Ability Center of Ottawa County Ottawa County Commissioners Ottawa County Senior Resources Ottawa County Job and Family Services Ottawa County Health Department Tory Presents No Wrong Door is not an agency unto itself – the trainers volunteer their time and the materials are provided through support from these groups and the 21 supporting agencies: Betty Montgomery, as former Ohio Attorney General Funded through drug money, money from seizure of illegal drugs Wood County ADAMHS Board Support through the Alcohol, Drug Addiction, and Mental Health Services Board United Way Support through the local United Way office Family & Children First Council Each county in Ohio has a FCFC – state mandated coalition 21 No Wrong Door Supporting Agencies Move to next slideTory Presents No Wrong Door is not an agency unto itself – the trainers volunteer their time and the materials are provided through support from these groups and the 21 supporting agencies: Betty Montgomery, as former Ohio Attorney General Funded through drug money, money from seizure of illegal drugs Wood County ADAMHS Board Support through the Alcohol, Drug Addiction, and Mental Health Services Board United Way Support through the local United Way office Family & Children First Council Each county in Ohio has a FCFC – state mandated coalition 21 No Wrong Door Supporting Agencies Move to next slide

    4. Special Thanks Dianne Presents Big thanks to Susan Miklovic from OSU Extension Office for organizing materials, handling logistics, mailing, and all of the running around. Thanks to Wood County Hospital for the use of the space and providing refreshmentsDianne Presents Big thanks to Susan Miklovic from OSU Extension Office for organizing materials, handling logistics, mailing, and all of the running around. Thanks to Wood County Hospital for the use of the space and providing refreshments

    5. The Big Question Why are you here? Melanie Presents Allow people to introduce themselves and share their experience with tough questions they’ve had over the phone or the reasons they are in training today.Melanie Presents Allow people to introduce themselves and share their experience with tough questions they’ve had over the phone or the reasons they are in training today.

    6. The History Wood County No Wrong Door Various Community Surveys The Planning Committee The No Wrong Door Concept The Present The Future Tory Presents FCFC - Community Survey identified that people do not know where to go for services, even though there are many services available. The Marketing Committee looked for a way to market the services of agencies and the resources for assistance. The No Wrong Door concept Tory Presents FCFC - Community Survey identified that people do not know where to go for services, even though there are many services available. The Marketing Committee looked for a way to market the services of agencies and the resources for assistance. The No Wrong Door concept

    7. The PROTOCOL ENGAGE Listen and help the caller formulate and communicate needs or request. DIRECT Give caller the number and contact person at the agency best able to help the caller. ASSURE Give your name and ask the caller to call back if your initial advice was not successful. Ask for the caller’s name and number if appropriate. Treat people like you would want to be treated! Melanie Presents Explain the protocol and why this is unique for gatekeepers. Assure: Give the caller the option to call you back if the referral you made was unsuccessful. Melanie Presents Explain the protocol and why this is unique for gatekeepers. Assure: Give the caller the option to call you back if the referral you made was unsuccessful.

    8. Asking the Right Questions The Key to engaging the person in need is knowing what questions to ask. Diane presents Ask participants to list the best questions to “triage” their situation: Are you in Wood County? Do you have minor children in the home? Are you in immediate danger? Are you a veteran or married to a veteran? Who have you asked {what other agencies} for help so far? What did they tell you? Do you have transportation? How old are you? Do you have any documentation? (ID, shut-off notice, proof of residency, eviction notice) Nadine {or another trainer} shares story about asking the right questions and why it’s so important to probe for the critical information.Diane presents Ask participants to list the best questions to “triage” their situation: Are you in Wood County? Do you have minor children in the home? Are you in immediate danger? Are you a veteran or married to a veteran? Who have you asked {what other agencies} for help so far? What did they tell you? Do you have transportation? How old are you? Do you have any documentation? (ID, shut-off notice, proof of residency, eviction notice) Nadine {or another trainer} shares story about asking the right questions and why it’s so important to probe for the critical information.

    9. The Questions Diane Presents Diane Presents

    10. Definition of Crisis A Crisis is a disruption of the balance in a person’s life. The person in crisis faces a problem that he or she cannot handle with the coping skills that he or she has developed, or solutions that have worked in the past are not effective in the current situation. Tory Presents Hand out Protocol cards Yellow sheet Tory Presents Hand out Protocol cards Yellow sheet

    11. Concepts of Helping Melanie Presents Melanie Presents

    12. Basic Intervention for Gatekeepers Tory Presents Tory Presents

    13. FREE STUFF! Tory’s Tool Time Hand out Protocol cards Yellow sheet Hand out Protocol cards Yellow sheet

    14. Spotlight on Businesses Presented by Chris Galvin or a Sutton Center staff member Presented by Chris Galvin or a Sutton Center staff member

    15. Nurse Midwives of Bay Park Community Hospital Deb Downey = Director of Social ServicesDeb Downey = Director of Social Services

    16. Stein Hospice Contact: Lori Opfer lopfer@steinhospice.org Changed no contact at this time Contact: Lori Opfer lopfer@steinhospice.org Changed no contact at this time

    17. United Way Contact: Chris Galvin DirectorContact: Chris Galvin Director

    18. Contact: Beth Leggett Director redcross@thirdplanet.netContact: Beth Leggett Director redcross@thirdplanet.net

    19. WSOS Community Action Commission Contact: PAT LUEBCKE pleubcke@wsos.orgContact: PAT LUEBCKE pleubcke@wsos.org

    20. Independent Choices Contact: Lenore Jarmolowicz Independentchoices2@yahoo.com Contact: Lenore Jarmolowicz Independentchoices2@yahoo.com

    21. Legal Aid of Western Ohio Fees: none, but clients must qualify based on income By appointment only Civil cases only – not allowed to handle criminal cases Four primary areas of legal assistance - Family law (domestic violence) - Government benefits - Health care - Housing (eviction defense) Rural Program –Legal aid for low-income clients - education - senior citizen issues employment - consumer problems disability discrimination Migrant Program –Legal aid for migrant farm workers employment - education - immigration. No Contact?No Contact?

    22. Big Brothers Big Sisters of Ottawa County Wendy Hillyard/ Kendra Stewart 419.354.2113 bbbsnwo@wcnet.orgWendy Hillyard/ Kendra Stewart 419.354.2113 bbbsnwo@wcnet.org

    23. Family and Children Abuse Prevention Center Corrine Creeden email: ccreeden@fcapc.org Corrine Creeden email: ccreeden@fcapc.org

    24. YWCA Child Care Resource & Referral The mission of YWCA Child Care Resource & Referral is to improve the quality, availability, accessibility, and affordability of child care to parents, as well as providing consumer information to parents and providers. Assist parents in locating and evaluating affordable, quality child care in 16 Counties of Northwest Ohio Resource for child care providers, employers and policy makers Contact: (419)732-7807 or 800 632-3052 Contact: Denise Borowske Manager@ywcatoledo.org Contact: Denise Borowske Manager@ywcatoledo.org

    25. Contact Maureen Saponari Director maureen.saponari@use.salvationarmy.orgContact Maureen Saponari Director maureen.saponari@use.salvationarmy.org

    26. Ottawa County Transitional Housing Family Case Management Contact: Linda Hartlaub lhartlaub@tdhenterprises.comContact: Linda Hartlaub lhartlaub@tdhenterprises.com

    27. FREE STUFF! Tory’s Tool Time Ottawa County Senior Resource Guides AOA Senior Resource Guides Ottawa County Senior Resource Guides AOA Senior Resource Guides

    28. Take Five BREAK TIME!

    29. Agency Spotlight Contact: Dianne Mortensen Speaker dmortensen@co.ottawa.oh.usContact: Dianne Mortensen Speaker dmortensen@co.ottawa.oh.us

    30. Ottawa County Senior Centers

    31. Home Delivered Meals 877-898-6459 CANCELLATION PHONE NUMBER 1-877-436-3257

    32. Home Care Services Provided by: OPTIONS for Independence Office Hours - Tuesday’s 9:00-11:00am Located at 8200 W. State Rt. 163 Oak Harbor 1-888-676-4667 or 419-898-4269

    33. Alzheimer's & Respite Care DayBreak Adult Day Services (located at Ottawa County Riverview Healthcare Campus) 8180 W. State Rt. 163 Oak Harbor 419-898-2851

    34. Senior Services 60+ Clinic Heritage Health Care 1-800-811-0320 Drug Repository Program 911 Cell Phones for Seniors File of Life Program Medicare Part D Review Farmer’s Market Coupons OCTA Transportation Support for Medical Ottawa County Senior Services Directory AARP Tax Services Homestead Exemption Tax Information

    35. ANNOUNCING……  Ottawa County Senior Resources is on the Web! http://www.co.ottawa.oh.us/ocseniorresources/index.htm If you think growing older means winding down, staying in, and saying good-bye to your active years… It’s time you take a look inside… CHECK IT OUT!

    36. 1-877-888-9445 Ottawa County Senior Information Line Updates for Seniors on the happenings of our County.

    37. Area office on Aging of NWO, Inc. Dianne Presents Contact: Jodi Carstenson 1-800-472-7277 ext 3000 jcarstensen@areaofficeonaging.comDianne Presents Contact: Jodi Carstenson 1-800-472-7277 ext 3000 jcarstensen@areaofficeonaging.com

    38. Long Term Care Ombudsman with Advocates for Basic Legal Equality Tory Presents Contact: Karen Hull khull@ablelaw.org Tory Presents Contact: Karen Hull khull@ablelaw.org

    39. Spotlight on Business Contact: stephanie Kowal Director kowals@odjfs.state.oh.us Connie Cornett: corneco1@odjfs.state.oh.usContact: stephanie Kowal Director kowals@odjfs.state.oh.us Connie Cornett: corneco1@odjfs.state.oh.us

    40. Ottawa County Department of Job and Family Services Stephanie Kowal, Director Funding is a combination of local, state and federal dollars. State Supervised/ County Administered Hours of Operation: Monday-Friday, 8am to 4:30 pm Open until 6:00 pm on Tuesdays Includes four divisions: workforce development, income maintenance, child support enforcement, children & adult protective services – the safety net for a large percentage of the population Additionally: FCFC Ottawa County DJFS does not process unemployment claims. We do have phones available, however, if individuals need to take care of their unemployment claim by phone. Staff: 53 employees Population Served: In 2006, 16,866 visits Funding is a combination of local, state and federal dollars. State Supervised/ County Administered Hours of Operation: Monday-Friday, 8am to 4:30 pm Open until 6:00 pm on Tuesdays Includes four divisions: workforce development, income maintenance, child support enforcement, children & adult protective services – the safety net for a large percentage of the population Additionally: FCFC Ottawa County DJFS does not process unemployment claims. We do have phones available, however, if individuals need to take care of their unemployment claim by phone. Staff: 53 employees Population Served: In 2006, 16,866 visits

    41. Income Maintenance Food Stamps Cash Assistance (OWF) Medicaid PRC Cost Recovery These are the more traditional assistance programs, what we consider to be the “safety net” in our community. This is also where the bulk of the money is processed. Eligibility Considerations for most of our programs: Family structure (some programs require a dependent child to be living in home) Income Citizenship Resources/ assets Time limits/ when last received same benefits Food Stamps: Supplemental nutrition program Family with no income, no employment, may be eligible for first month to be “expedited” approval $2.5 million were issued in Food Stamps in 2006; Average of 899 families at $231 per month 100% federal dollars, using an electronic benefit card, like a debit card Medicaid Health care coverage: for low income families, expectant mothers, aged, blind or disabled adults; There are 31 Different types of Medicaid programs Hospitalization, doctor visits, prenatal, Rx, long term care facilities Eligibility determined locally, but billing happens through Columbus $56 million in Ottawa County, 2006 OWF: These are Ohio Works First or Temporary Aid to Needy Families disbursed on a monthly basis. For families with children in the household, and an income below ??% of the Federal Poverty Level. (Family of 4 = $??/ month or $??/year) 100% federal TANF money $583,922 distributed in 2006; average number of families per month: 128, with far majority of those being single parent households Families have to participate in some sort of work or educational development activities to receive the grants PRC Programs: General idea of this program is to provide short term (generally 2-3 months) of a specific service related to family stability and work retention. Local planning committee meets quarterly to discuss expenditure patterns, community needs, and plan future programs Income Eligibility varies by program, but there has to be a dependant child living in the home. $530,000 in 2006; 601 families (918 adults/ 1286 children) Rent/housing, utilities, vehicle repairs for employment or training, education/training, contracted services, family preservation, gasoline assistance for employment Investigation/ Overpayments Identifies where payments were received by individuals not truly eligible to receive those payments. $19,000 were recouped in Food Stamps, OWF and Medicaid payments, in 2006 These are the more traditional assistance programs, what we consider to be the “safety net” in our community. This is also where the bulk of the money is processed. Eligibility Considerations for most of our programs: Family structure (some programs require a dependent child to be living in home) Income Citizenship Resources/ assets Time limits/ when last received same benefits Food Stamps: Supplemental nutrition program Family with no income, no employment, may be eligible for first month to be “expedited” approval $2.5 million were issued in Food Stamps in 2006; Average of 899 families at $231 per month 100% federal dollars, using an electronic benefit card, like a debit card Medicaid Health care coverage: for low income families, expectant mothers, aged, blind or disabled adults; There are 31 Different types of Medicaid programs Hospitalization, doctor visits, prenatal, Rx, long term care facilities Eligibility determined locally, but billing happens through Columbus $56 million in Ottawa County, 2006 OWF: These are Ohio Works First or Temporary Aid to Needy Families disbursed on a monthly basis. For families with children in the household, and an income below ??% of the Federal Poverty Level. (Family of 4 = $??/ month or $??/year) 100% federal TANF money $583,922 distributed in 2006; average number of families per month: 128, with far majority of those being single parent households Families have to participate in some sort of work or educational development activities to receive the grants PRC Programs: General idea of this program is to provide short term (generally 2-3 months) of a specific service related to family stability and work retention. Local planning committee meets quarterly to discuss expenditure patterns, community needs, and plan future programs Income Eligibility varies by program, but there has to be a dependant child living in the home. $530,000 in 2006; 601 families (918 adults/ 1286 children) Rent/housing, utilities, vehicle repairs for employment or training, education/training, contracted services, family preservation, gasoline assistance for employment Investigation/ Overpayments Identifies where payments were received by individuals not truly eligible to receive those payments. $19,000 were recouped in Food Stamps, OWF and Medicaid payments, in 2006

    42. Child Support Enforcement Establish, collect and distribute child support obligations Locate absent parents Establish paternity Enforcement tools Primary Function: See that child support payments are collected & distributed, per court order. In 2005, the monthly average caseload was 2,458, and close to $7.2 million was collected/ distributed. What’s New: debit card account or direct deposit, instead of checks sent to households. Services: Locate parents – national and international search functions Establish Paternity – State contract, paternity test samples gathered at our office, monthly Establish/ Collect/ Distribute – Work closely with courts to work out the details of child support orders; including order of providing medical coverage Enforcement Tools – Wage withholding Attaching accounts in banks or other liquid assets Seizing income tax refunds Legal actions (contempt or felony charges) Seizing drivers license (this is relatively new) Primary Function: See that child support payments are collected & distributed, per court order. In 2005, the monthly average caseload was 2,458, and close to $7.2 million was collected/ distributed. What’s New: debit card account or direct deposit, instead of checks sent to households. Services: Locate parents – national and international search functions Establish Paternity – State contract, paternity test samples gathered at our office, monthly Establish/ Collect/ Distribute – Work closely with courts to work out the details of child support orders; including order of providing medical coverage Enforcement Tools – Wage withholding Attaching accounts in banks or other liquid assets Seizing income tax refunds Legal actions (contempt or felony charges) Seizing drivers license (this is relatively new)

    43. Family, Adult, and Children Services Unit Reports of Abuse or Neglect Investigations Protective Services (Adult and Children) Substitute Care Subsidized Childcare Emergency Financial Assistance Purpose: Ensure safety of children and adults by promoting healthy family relationships, preserve integrity of family unit, & promote self sufficiency Coordinate with law enforcement, prosecutor’s office, juvenile court, schools, etc. Protective Services – identify families at risk of separation, develop a plan to stabilize the family and have caseworker help the family “work that plan;” sometimes this is a voluntary move by the parents, sometimes the court orders them to participate Adult Protective Services - Investigate and assess reports of abuse, neglect, or exploitation of elderly Work with/ referrals to: Passport (services to help people stay in their homes); long-term care facilities, assisted living, hospice, etc. Can take emergency guardianship of older adults, in order to get them placed into safe living environments with supported medical care Substitute Care- Foster Care - Foster care can include placement with relatives, foster parents, or residential care settings. Subsidized Child Care – 346 children receive subsidized child care and expanded learning environments to prepare for Kindergarten; Essential piece of supporting parents as they work toward economic independence. Childcare reimbursement is based on the family’s income, with graduated fees, Emergency Financial Assistance For purposes of prevention and reunification Covers things like utilities, rent, transportation costs to visit children in foster care, etc.Purpose: Ensure safety of children and adults by promoting healthy family relationships, preserve integrity of family unit, & promote self sufficiency Coordinate with law enforcement, prosecutor’s office, juvenile court, schools, etc. Protective Services – identify families at risk of separation, develop a plan to stabilize the family and have caseworker help the family “work that plan;” sometimes this is a voluntary move by the parents, sometimes the court orders them to participate Adult Protective Services - Investigate and assess reports of abuse, neglect, or exploitation of elderly Work with/ referrals to: Passport (services to help people stay in their homes); long-term care facilities, assisted living, hospice, etc. Can take emergency guardianship of older adults, in order to get them placed into safe living environments with supported medical care Substitute Care- Foster Care - Foster care can include placement with relatives, foster parents, or residential care settings. Subsidized Child Care – 346 children receive subsidized child care and expanded learning environments to prepare for Kindergarten; Essential piece of supporting parents as they work toward economic independence. Childcare reimbursement is based on the family’s income, with graduated fees, Emergency Financial Assistance For purposes of prevention and reunification Covers things like utilities, rent, transportation costs to visit children in foster care, etc.

    44. Workforce Development Business Services Job Seeker Services Training and Supportive Services Purpose: Provide services to businesses and job seekers to ensure that Ottawa County businesses and workers gain economic competitiveness. Pulls together resources of economic development, workforce development, and education and training Services: job matching Pre-employment skills screening career counseling outplacement services job search assistance: resume writing, workshops, phones/fax/copy machine/ computers for job search purposes Mentoring, tutoring, and leadership skills for youth training/ skill upgrades (OJT, certificate, associate degree, license programs) Customers: Businesses and Job Seekers (age 14 and over) 7588 visits to the Job Store Eligibility: There are NO ELIGIBILITY REQUIREMENTS for services in the Job Store. As clients need more individualized services, supportive services, or training, eligibility requirements begin to apply Purpose: Provide services to businesses and job seekers to ensure that Ottawa County businesses and workers gain economic competitiveness. Pulls together resources of economic development, workforce development, and education and training Services: job matching Pre-employment skills screening career counseling outplacement services job search assistance: resume writing, workshops, phones/fax/copy machine/ computers for job search purposes Mentoring, tutoring, and leadership skills for youth training/ skill upgrades (OJT, certificate, associate degree, license programs) Customers: Businesses and Job Seekers (age 14 and over) 7588 visits to the Job Store Eligibility: There are NO ELIGIBILITY REQUIREMENTS for services in the Job Store. As clients need more individualized services, supportive services, or training, eligibility requirements begin to apply

    45. Family and Children First Council Coordinate youth related programs and organizations in County Wrap Around/ Family Preservation Help Me Grow History: FCFC is a collaboration of about 20 different members and agencies, including CDJFS, Court system, schools, health department, etc. Became Administrative Entity in July 2003 Purpose: Coordinate provision of services to area youth, from birth to adulthood to help voluntary families reduce abuse, neglect and delinquency… healthy youth Services Wrap Around and Service Coordination: Provide coordinator/ counselor to help children and families address multitude of issues before they become statistics (or placements, or juvenile court cases, etc.); Coordinate with agencies in community to provide those services, and cut through any red tape. Plan is to work with families before they reach the crisis point where the court of children services may need to become involved. Help Me Grow – identify children at risk of healthy development (birth to age 3); parenting assistance. History: FCFC is a collaboration of about 20 different members and agencies, including CDJFS, Court system, schools, health department, etc. Became Administrative Entity in July 2003 Purpose: Coordinate provision of services to area youth, from birth to adulthood to help voluntary families reduce abuse, neglect and delinquency… healthy youth Services Wrap Around and Service Coordination: Provide coordinator/ counselor to help children and families address multitude of issues before they become statistics (or placements, or juvenile court cases, etc.); Coordinate with agencies in community to provide those services, and cut through any red tape. Plan is to work with families before they reach the crisis point where the court of children services may need to become involved. Help Me Grow – identify children at risk of healthy development (birth to age 3); parenting assistance.

    46. How to Reach Us Location: Ottawa County DJFS 8043 W. State Route 163 Oak Harbor, OH 43449 Phone: 1-800-665-1677 or 419-898-3688 Hours: Monday – Friday, 8:00 a.m. to 4:30 p.m. Tuesdays, 8:00 a.m. to 6:00 p.m.

    47. Department Contact Information Income Maintenance: Connie Cornett Family, Adult and Children Services: Janice Zipfel Child Support: Tracy Armentrout Workforce Development: Connie Cornett Administrative/ Agency Questions: Stephanie Kowal Family and Children First Council: Ralph Yoss

    48. Contact/ Presenter De Ann Askew Rightful benefits may include healthcare & prescription plans Presentation by Denise at OC VA Contact/ Presenter De Ann Askew Rightful benefits may include healthcare & prescription plans Presentation by Denise at OC VA

    49. Contact/ Presenter De Ann Askews Contact/ Presenter De Ann Askews

    51. FREE STUFF! Tory’s Tool Time Blue and Green sheets Government forms File of life RX list Blue and Green sheets Government forms File of life RX list

    52. Food Slides presented by Melanie Food Slides presented by Melanie

    56. Melanie presents Melanie presents

    57. Tory Presents Tory Presents

    58. Tory Sent to Stephanie Lowe Director of ORSI Tory Sent to Stephanie Lowe Director of ORSI

    59. Tory Sent to Stephanie Lowe Director of ORSI Tory Sent to Stephanie Lowe Director of ORSI

    60. Tory Presents Chris Galvin edits this information Tory Presents Chris Galvin edits this information

    61. Tory Presents Chris Galvin edits this information Tory Presents Chris Galvin edits this information

    62. Tory presents Chris Galvin edits this information Tory presents Chris Galvin edits this information

    63. Tory presents Tory presents

    64. Tory presents Tory presents

    65. Tory presents Contact: Sue Reamsnyder Corason Place and it's located in Sandusky OH.  15 units (10 one bedroom and 5 two bedroom). Tory presents Contact: Sue Reamsnyder Corason Place and it's located in Sandusky OH.  15 units (10 one bedroom and 5 two bedroom).

    66. Tory presents Tory presents

    67. FREE STUFF! Tory’s Tool Time Acronym list OCC handouts – Amy Carles Handouts: Domestic Violence resource directory (provided by Julie Broadwell at Behavioral Connections)Acronym list OCC handouts – Amy Carles Handouts: Domestic Violence resource directory (provided by Julie Broadwell at Behavioral Connections)

    68. Let’s Eat! LUNCH TIME!

    69. Avoiding the Post-Lunch Brain Drain What questions would you ask? Dianne presents Ask audience to toss out questions they would ask to get to the crux of the issue when someone calls for help Are you a Wood County resident? Are you a veteran, or married to one? What other agencies have you called so far? Do you have any minor children? Dianne presents Ask audience to toss out questions they would ask to get to the crux of the issue when someone calls for help Are you a Wood County resident? Are you a veteran, or married to one? What other agencies have you called so far? Do you have any minor children?

    70. Avoiding the Post-Lunch Brain Drain Dianne Presents Ask audience to toss out questions they would ask to get to the crux of the issue when someone calls for help Are you a Wood County resident? Are you a veteran, or married to one? What other agencies have you called so far? Do you have any minor children? Dianne Presents Ask audience to toss out questions they would ask to get to the crux of the issue when someone calls for help Are you a Wood County resident? Are you a veteran, or married to one? What other agencies have you called so far? Do you have any minor children?

    71. Agency Spotlight Ottawa County Health Department 419-734-6800 Or toll free in Ottawa County 1-800-788-8803 Speaker Sandy Walton ochdnsg@cros.netSpeaker Sandy Walton ochdnsg@cros.net

    73. Ottawa County Health Department NURSING Public Health Skilled Home Health Care (RN, PT, OT, ST, Aide) Homemaker/Chore Services Communicable Disease Investigation Bureau of Children with Medical Handicaps (BCMH) PKU Testing and Newborn Assessment School Nursing Services Help Me Grow Speaker Sandy Walton Speaker Sandy Walton

    74. Ottawa County Health Department NURSING Clinics Immunization Well Child TB Skin Testing Family Planning Sexually Transmitted Disease (STD) WIC (Women, Infants & Children) Detention Facility and Minimum Security Sick Call Speaker Sandy Walton Speaker Sandy Walton

    75. Ottawa County Health Department ENVIRONMENTAL HEALTH Programs Supported by State Law or Regulation Recreation Parks Manufactured Home Parks Swimming Pools & Bathing Places Marinas Food Service Operations Speaker Sandy Walton Speaker Sandy Walton

    76. Ottawa County Health Department ENVIRONMENTAL HEALTH Programs Supported by State Law or Regulation Food Vending Operations Household Sewage Disposal Systems Household Water Systems Rabies Control School Sanitarian Speaker Sandy Walton Speaker Sandy Walton

    77. Ottawa County Health Department ENVIRONMENTAL HEALTH County Programs Emergency Response Water & Sewage Investigation Nuisance Investigation Insect/Rodent Control Housing Tattoo and Body Piercing Establishments Speaker Sandy Walton Speaker Sandy Walton

    78. The Protocol in Action Scenario #1: My husband lost his job and our mortgage payment is overdue…. ENGAGE DIRECT ASSURE Scenario #2: My sons rent is a month past due and his landlord is threatening to evict him… ENGAGE DIRECT ASSURE Scenario #3: I need help with my electric… ENGAGE DIRECT ASSURE Scenario #4: My wife lost her job and our rent is overdue… ENGAGE DIRECT ASSURE Break into groups explained by DianneBreak into groups explained by Dianne

    79. FREE STUFF! Tory’s Tool Time Bags Cd your money nowBags Cd your money now

    80. Bill Lowe bill.lowe@octapublictransit.orgBill Lowe bill.lowe@octapublictransit.org

    81. OCTA Public Transit

    82. Public Transit Fares In-county fare is $2.50 one-way for the first township & 50 cents each additional township. Lucas/Seneca/Huron Counties - $10.50 one-way Erie/Sandusky/Wood Counties - $ 5.50 one-way Eligible Senior Citizens and Disabled Citizens are half-fare.

    83. Scheduling Transit Service OCTA provides planned transportation and our system is designed to accommodate the special needs of hundreds of riders daily. Trip requests must be made a minimum of 24 hours in advance for in-county service. Trip requests for out-of-county service must be made a minimum of 1 week in advance. Trip requests are accepted in our office: Monday through Thursday from 7 a.m. to 3 p.m. Friday from 7 a.m. to 2 p.m.

    84. Scheduling Transit Service continued… When making a reservation, please be prepared to furnish the rider’s name, pick up point, destination, duration of trip, a telephone number, and if any accommodations such as wheelchair or a personal attendant are necessary.

    85. OCTA Office Contact Information (419)898-RIDE (7433) (888)898-RIDE toll free Ohio Relay (800)750-0750

    86. Melanie presents transportation slides Melanie presents transportation slides

    89. Rehabilitation Services Commission Vocational rehab services for people with disabilities: Bureau of Vocational Rehabilitation (BVR) serves People w physical, mental & emotional disabilities. Ottawa County Vocational Rehabilitation Counselor: Gale Kline (419)625-8819 Bureau of Services for the Visually Impaired serves people with low vision or blindness. Ottawa County Vocational Rehabilitation Counselor BVR : Bobbi Miga (419)866-5811 Fees: none (must be eligible) Continuing education, supplies & books Work adjustment training Tools & equipment, assistive or adaptive devices Job placement, training and follow-up. Tory presents Barb Bolen barbara.bolen@rsc.state.oh.usTory presents Barb Bolen barbara.bolen@rsc.state.oh.us

    90. Tory Presents Bobbi Beck bobbi.beck@ocbmr.orgTory Presents Bobbi Beck bobbi.beck@ocbmr.org

    91. The Ability Center Hours M-F 8:30-5 www.abilitycenter.org (419)734-0330 Assists people w/ disabilities to live their lives as independently as possible. Core services include: Advocacy Services Systems Advocacy – on issues such as education, transportation, housing and personal attendant care. Community Living and Information Services Equipment Loan Program Youth and Independent Living Skills Services Youth Leadership Group- for youth ages 13-19 with disabilities Home Modification and Ramp Program Nursing Home Transition Program Independent Living Assistance Program Tory Heilman theilman@abilitycenter.orgTory Heilman theilman@abilitycenter.org

    92. Sight Center of Northwest Ohio The Sight Center provides services that maximize the independence of individuals who are blind or visually impaired and minimize the incidence of blindness through education and prevention.  Fees - - Sliding fee & third party (BSVI, Medicaid, Medicare, etc)  Rehabilitation Teaching Orientation & Mobility Technology Resource Center Job Development Services and Employment Consultation Visual Rehabilitation Assessment & Optical Aid Training Education and Prevention of Blindness Services Radio Reading Service (SCAN) Talking Books Roving Eye Mobile Unit Dianne presents Dianne presents

    93. Melanie presents 419.334.8943 Dental 419.334.4428 MedicalMelanie presents 419.334.8943 Dental 419.334.4428 Medical

    94. Dianne PresentsDianne Presents

    95. Tory Presents 419.241.6215Tory Presents 419.241.6215

    96. Take Five BREAK TIME!

    97. Open Book! POP QUIZ Run by Dianne Run by Dianne

    98. Pop quiz questions What is the toll-free number for United Way? Where is The Sutton Center located? What are the times you can schedule rides for OCTA? What are the three steps of The Protocol?

    99. Pop quiz questions 1. 2-1-1 2. 1854 East Perry Street Port Clinton 3. 8:00 a.m to 3:00 p.m. 4. Engage, Direct, Assure

    100. Tory presents Linda Hartlaub Tory presents Linda Hartlaub

    101. Tory Presents 419.855.3589Tory Presents 419.855.3589

    102. Melanie presents Melanie presents

    103. Dianne presents Marcia Jess: Jess.1@osu.eduDianne presents Marcia Jess: Jess.1@osu.edu

    104. Tory Presents Karen Demangos joyfulconnections@cros.net Tory Presents Karen Demangos joyfulconnections@cros.net

    105. Tory Presents Tory Presents

    106.

    107. Dianne presents In Jeopardy Dianne presents In Jeopardy

    108. In Jeopardy

    109. RENT & UTILITIES $100

    110. My landlord gave me until Friday to pay my rent, or else… RENT & UTILITIES

    111. RENT & UTILITIES

    112. FOOD & CLOTHING $200

    113. My daughter needs food. Can you help her?

    114. FOOD & CLOTHING

    115. $400 ABUSE & NEGLECT

    116. My ex is threatening to take my kid and I don’t know what to do! ABUSE & NEGLECT

    117. ABUSE & NEGLECT

    118. HEALTH & WELL-BEING $500

    119. My son is having problems in school. I think he has a learning disability… HEALTH & WELL-BEING

    120. HEALTH & WELL-BEING

    121. FREE STUFF! Tory’s Tool Time County maps United way 2-1-1 cards/pens/magnets Evaluations County maps United way 2-1-1 cards/pens/magnets Evaluations

    122. Evaluation Did We Answer Your Questions? All three present Ask for e-mail addresses here.All three present Ask for e-mail addresses here.

    123. Other Ways To Learn/ Evaluations Lunch Topics E-mail Updates Please fill out an evaluation of today’s training so we know how we have done and what we could do better in the future. Ask for e-mail addresses here.Ask for e-mail addresses here.

    124. HANDOUTS Yellow Sheet Directory (Directory Committee) Agency "Business Cards" (Ottawa County United Way? Email out to them ) Protocol Card with Top Questions (Ottawa County United Way) United Way 2-1-1 Cards (Chris Galvin@ OC United Way) PowerPoint Presentation minus Pop Quiz & In Jeopardy (Tory Heilman, Dianne Mortensen, and Melanie Gyde) County Gov/t Offices - Alphabetical (Commissioners Office) County Gov/t Offices - By Service (Commissioners Office) Ohio Consumer Council Handbook and handouts Senior Resource Directory ( Jodi @Area Office on Aging) Ottawa County Senior Resource Guides ( Dianne Mortensen) Map of Ottawa County (County Engineer's Office) Certificates of Attendance ( OC Senior Resources) Bags ( Ottawa County United Way) Add “Top Questions” to protocol card Add “Top Questions” to protocol card

    125. Graduation!

    126. The End THANK YOU!

More Related