E N D
1. Gatekeeper Training2009
2. Your Gatekeeper Trainers Dianne Mortensen
Executive Coordinator
OC Senior Resources Revised by HollyRevised by Holly
3. No Wrong Door Sponsors
United Way
Mental Health and Recovery Board
Ottawa Residential Services
OCTA
WSOS
The Ability Center of Ottawa County
Ottawa County Commissioners
Ottawa County Senior Resources
Ottawa County Job and Family Services
Ottawa County Health Department
Tory Presents
No Wrong Door is not an agency unto itself – the trainers volunteer their time and the materials are provided through support from these groups and the 21 supporting agencies:
Betty Montgomery, as former Ohio Attorney General
Funded through drug money, money from seizure of illegal drugs
Wood County ADAMHS Board
Support through the Alcohol, Drug Addiction, and Mental Health Services Board
United Way
Support through the local United Way office
Family & Children First Council
Each county in Ohio has a FCFC – state mandated coalition
21 No Wrong Door Supporting Agencies
Move to next slideTory Presents
No Wrong Door is not an agency unto itself – the trainers volunteer their time and the materials are provided through support from these groups and the 21 supporting agencies:
Betty Montgomery, as former Ohio Attorney General
Funded through drug money, money from seizure of illegal drugs
Wood County ADAMHS Board
Support through the Alcohol, Drug Addiction, and Mental Health Services Board
United Way
Support through the local United Way office
Family & Children First Council
Each county in Ohio has a FCFC – state mandated coalition
21 No Wrong Door Supporting Agencies
Move to next slide
4. Special Thanks Dianne Presents
Big thanks to Susan Miklovic from OSU Extension Office for organizing materials, handling logistics, mailing, and all of the running around.
Thanks to Wood County Hospital for the use of the space and providing refreshmentsDianne Presents
Big thanks to Susan Miklovic from OSU Extension Office for organizing materials, handling logistics, mailing, and all of the running around.
Thanks to Wood County Hospital for the use of the space and providing refreshments
5. The Big Question Why are
you here? Melanie Presents
Allow people to introduce themselves and share their experience with tough questions they’ve had over the phone or the reasons they are in training today.Melanie Presents
Allow people to introduce themselves and share their experience with tough questions they’ve had over the phone or the reasons they are in training today.
6. The History Wood County No Wrong Door
Various Community Surveys
The Planning Committee
The No Wrong Door Concept
The Present
The Future Tory Presents
FCFC - Community Survey identified that people do not know where to go for services, even though there are many services available.
The Marketing Committee looked for a way to market the services of agencies and the resources for assistance.
The No Wrong Door concept Tory Presents
FCFC - Community Survey identified that people do not know where to go for services, even though there are many services available.
The Marketing Committee looked for a way to market the services of agencies and the resources for assistance.
The No Wrong Door concept
7. The PROTOCOL ENGAGE Listen and help the caller formulate and communicate needs or request.
DIRECT Give caller the number and contact person at the agency best able to help the caller.
ASSURE Give your name and ask the caller to call back if your initial advice was not successful. Ask for the caller’s name and number if appropriate.
Treat people like you would want to be treated!
Melanie Presents
Explain the protocol and why this is unique for gatekeepers.
Assure: Give the caller the option to call you back if the referral you made was unsuccessful.
Melanie Presents
Explain the protocol and why this is unique for gatekeepers.
Assure: Give the caller the option to call you back if the referral you made was unsuccessful.
8. Asking the Right Questions The Key to engaging the person in need is knowing what questions to ask. Diane presents
Ask participants to list the best questions to “triage” their situation:
Are you in Wood County?
Do you have minor children in the home?
Are you in immediate danger?
Are you a veteran or married to a veteran?
Who have you asked {what other agencies} for help so far?
What did they tell you?
Do you have transportation?
How old are you?
Do you have any documentation? (ID, shut-off notice, proof of residency, eviction notice)
Nadine {or another trainer} shares story about asking the right questions and why it’s so important to probe for the critical information.Diane presents
Ask participants to list the best questions to “triage” their situation:
Are you in Wood County?
Do you have minor children in the home?
Are you in immediate danger?
Are you a veteran or married to a veteran?
Who have you asked {what other agencies} for help so far?
What did they tell you?
Do you have transportation?
How old are you?
Do you have any documentation? (ID, shut-off notice, proof of residency, eviction notice)
Nadine {or another trainer} shares story about asking the right questions and why it’s so important to probe for the critical information.
9. The Questions Diane Presents Diane Presents
10. Definition of Crisis A Crisis is a disruption of the balance in a person’s life. The person in crisis faces a problem that he or she cannot handle with the coping skills that he or she has developed, or solutions that have worked in the past are not effective in the current situation. Tory Presents
Hand out
Protocol cards
Yellow sheet
Tory Presents
Hand out
Protocol cards
Yellow sheet
11. Concepts of Helping Melanie Presents Melanie Presents
12. Basic Intervention for Gatekeepers Tory Presents
Tory Presents
13. FREE STUFF!
Tory’s
Tool Time Hand out
Protocol cards
Yellow sheet
Hand out
Protocol cards
Yellow sheet
14. Spotlight on Businesses Presented by Chris Galvin or a Sutton Center staff member Presented by Chris Galvin or a Sutton Center staff member
15. Nurse Midwives of Bay Park Community Hospital Deb Downey = Director of Social ServicesDeb Downey = Director of Social Services
16. Stein Hospice Contact: Lori Opfer lopfer@steinhospice.org Changed no contact at this time Contact: Lori Opfer lopfer@steinhospice.org Changed no contact at this time
17. United Way Contact: Chris Galvin DirectorContact: Chris Galvin Director
18. Contact: Beth Leggett Director redcross@thirdplanet.netContact: Beth Leggett Director redcross@thirdplanet.net
19. WSOS Community Action Commission Contact: PAT LUEBCKE pleubcke@wsos.orgContact: PAT LUEBCKE pleubcke@wsos.org
20. Independent Choices Contact: Lenore Jarmolowicz Independentchoices2@yahoo.com
Contact: Lenore Jarmolowicz Independentchoices2@yahoo.com
21. Legal Aid of Western Ohio Fees: none, but clients must qualify based on income
By appointment only
Civil cases only – not allowed to handle criminal cases
Four primary areas of legal assistance
- Family law (domestic violence) - Government benefits
- Health care - Housing (eviction defense)
Rural Program –Legal aid for low-income clients
- education - senior citizen issues
employment - consumer problems
disability discrimination
Migrant Program –Legal aid for migrant farm workers
employment - education - immigration. No Contact?No Contact?
22. Big Brothers Big Sisters of Ottawa County Wendy Hillyard/ Kendra Stewart 419.354.2113 bbbsnwo@wcnet.orgWendy Hillyard/ Kendra Stewart 419.354.2113 bbbsnwo@wcnet.org
23. Family and Children Abuse Prevention Center Corrine Creeden email: ccreeden@fcapc.org
Corrine Creeden email: ccreeden@fcapc.org
24. YWCA Child Care Resource & Referral The mission of YWCA Child Care Resource & Referral is to improve the quality, availability, accessibility, and affordability of child care to parents, as well as providing consumer information to parents and providers.
Assist parents in locating and evaluating affordable, quality child care in 16 Counties of Northwest Ohio
Resource for child
care providers, employers
and policy makers
Contact: (419)732-7807 or 800 632-3052
Contact: Denise Borowske Manager@ywcatoledo.org
Contact: Denise Borowske Manager@ywcatoledo.org
25. Contact Maureen Saponari Director maureen.saponari@use.salvationarmy.orgContact Maureen Saponari Director maureen.saponari@use.salvationarmy.org
26. Ottawa County Transitional Housing Family Case Management Contact: Linda Hartlaub lhartlaub@tdhenterprises.comContact: Linda Hartlaub lhartlaub@tdhenterprises.com
27. FREE STUFF!
Tory’s
Tool Time Ottawa County Senior Resource Guides
AOA Senior Resource Guides
Ottawa County Senior Resource Guides
AOA Senior Resource Guides
28. Take Five BREAK
TIME!
29. Agency Spotlight Contact: Dianne Mortensen Speaker dmortensen@co.ottawa.oh.usContact: Dianne Mortensen Speaker dmortensen@co.ottawa.oh.us
30. Ottawa County Senior Centers
31. Home Delivered Meals877-898-6459CANCELLATION PHONE NUMBER1-877-436-3257
32. Home Care Services Provided by:
OPTIONS for Independence
Office Hours - Tuesday’s
9:00-11:00am
Located at 8200 W. State Rt. 163
Oak Harbor
1-888-676-4667 or
419-898-4269
33. Alzheimer's & Respite Care DayBreak Adult Day Services
(located at Ottawa County Riverview Healthcare Campus)
8180 W. State Rt. 163
Oak Harbor
419-898-2851
34. Senior Services 60+ Clinic Heritage Health Care 1-800-811-0320
Drug Repository Program
911 Cell Phones for Seniors
File of Life Program
Medicare Part D Review Farmer’s Market Coupons
OCTA Transportation Support for Medical
Ottawa County Senior Services Directory
AARP Tax Services
Homestead Exemption Tax Information
35. ANNOUNCING…… Ottawa County Senior Resources
is on the Web!
http://www.co.ottawa.oh.us/ocseniorresources/index.htm
If you think growing older means winding down,
staying in, and saying good-byeto your active years…
It’s time you take a look inside…
CHECK IT OUT!
36. 1-877-888-9445 Ottawa County Senior Information Line
Updates for Seniors on the happenings of our County.
37. Area office on Aging of NWO, Inc. Dianne Presents
Contact: Jodi Carstenson 1-800-472-7277 ext 3000 jcarstensen@areaofficeonaging.comDianne Presents
Contact: Jodi Carstenson 1-800-472-7277 ext 3000 jcarstensen@areaofficeonaging.com
38. Long Term Care Ombudsman with Advocates for Basic Legal Equality Tory Presents
Contact: Karen Hull khull@ablelaw.org
Tory Presents
Contact: Karen Hull khull@ablelaw.org
39. Spotlight on Business Contact: stephanie Kowal Director kowals@odjfs.state.oh.us
Connie Cornett: corneco1@odjfs.state.oh.usContact: stephanie Kowal Director kowals@odjfs.state.oh.us
Connie Cornett: corneco1@odjfs.state.oh.us
40. Ottawa County Department of Job and Family ServicesStephanie Kowal, Director Funding is a combination of local, state and federal dollars. State Supervised/ County Administered
Hours of Operation:
Monday-Friday, 8am to 4:30 pm
Open until 6:00 pm on Tuesdays
Includes four divisions: workforce development, income maintenance, child support enforcement, children & adult protective services – the safety net for a large percentage of the population
Additionally: FCFC
Ottawa County DJFS does not process unemployment claims. We do have phones available, however, if individuals need to take care of their unemployment claim by phone.
Staff: 53 employees
Population Served:
In 2006, 16,866 visits Funding is a combination of local, state and federal dollars. State Supervised/ County Administered
Hours of Operation:
Monday-Friday, 8am to 4:30 pm
Open until 6:00 pm on Tuesdays
Includes four divisions: workforce development, income maintenance, child support enforcement, children & adult protective services – the safety net for a large percentage of the population
Additionally: FCFC
Ottawa County DJFS does not process unemployment claims. We do have phones available, however, if individuals need to take care of their unemployment claim by phone.
Staff: 53 employees
Population Served:
In 2006, 16,866 visits
41. Income Maintenance
Food Stamps
Cash Assistance (OWF)
Medicaid
PRC
Cost Recovery
These are the more traditional assistance programs, what we consider to be the “safety net” in our community. This is also where the bulk of the money is processed.
Eligibility Considerations for most of our programs:
Family structure (some programs require a dependent child to be living in home)
Income
Citizenship
Resources/ assets
Time limits/ when last received same benefits
Food Stamps:
Supplemental nutrition program
Family with no income, no employment, may be eligible for first month to be “expedited” approval
$2.5 million were issued in Food Stamps in 2006; Average of 899 families at $231 per month
100% federal dollars, using an electronic benefit card, like a debit card
Medicaid
Health care coverage: for low income families, expectant mothers, aged, blind or disabled adults; There are 31 Different types of Medicaid programs
Hospitalization, doctor visits, prenatal, Rx, long term care facilities
Eligibility determined locally, but billing happens through Columbus
$56 million in Ottawa County, 2006
OWF:
These are Ohio Works First or Temporary Aid to Needy Families disbursed on a monthly basis.
For families with children in the household, and an income below ??% of the Federal Poverty Level. (Family of 4 = $??/ month or $??/year)
100% federal TANF money
$583,922 distributed in 2006; average number of families per month: 128, with far majority of those being single parent households
Families have to participate in some sort of work or educational development activities to receive the grants
PRC Programs: General idea of this program is to provide short term (generally 2-3 months) of a specific service related to family stability and work retention.
Local planning committee meets quarterly to discuss expenditure patterns, community needs, and plan future programs
Income Eligibility varies by program, but there has to be a dependant child living in the home.
$530,000 in 2006; 601 families (918 adults/ 1286 children)
Rent/housing, utilities, vehicle repairs for employment or training, education/training, contracted services, family preservation, gasoline assistance for employment
Investigation/ Overpayments
Identifies where payments were received by individuals not truly eligible to receive those payments.
$19,000 were recouped in Food Stamps, OWF and Medicaid payments, in 2006
These are the more traditional assistance programs, what we consider to be the “safety net” in our community. This is also where the bulk of the money is processed.
Eligibility Considerations for most of our programs:
Family structure (some programs require a dependent child to be living in home)
Income
Citizenship
Resources/ assets
Time limits/ when last received same benefits
Food Stamps:
Supplemental nutrition program
Family with no income, no employment, may be eligible for first month to be “expedited” approval
$2.5 million were issued in Food Stamps in 2006; Average of 899 families at $231 per month
100% federal dollars, using an electronic benefit card, like a debit card
Medicaid
Health care coverage: for low income families, expectant mothers, aged, blind or disabled adults; There are 31 Different types of Medicaid programs
Hospitalization, doctor visits, prenatal, Rx, long term care facilities
Eligibility determined locally, but billing happens through Columbus
$56 million in Ottawa County, 2006
OWF:
These are Ohio Works First or Temporary Aid to Needy Families disbursed on a monthly basis.
For families with children in the household, and an income below ??% of the Federal Poverty Level. (Family of 4 = $??/ month or $??/year)
100% federal TANF money
$583,922 distributed in 2006; average number of families per month: 128, with far majority of those being single parent households
Families have to participate in some sort of work or educational development activities to receive the grants
PRC Programs: General idea of this program is to provide short term (generally 2-3 months) of a specific service related to family stability and work retention.
Local planning committee meets quarterly to discuss expenditure patterns, community needs, and plan future programs
Income Eligibility varies by program, but there has to be a dependant child living in the home.
$530,000 in 2006; 601 families (918 adults/ 1286 children)
Rent/housing, utilities, vehicle repairs for employment or training, education/training, contracted services, family preservation, gasoline assistance for employment
Investigation/ Overpayments
Identifies where payments were received by individuals not truly eligible to receive those payments.
$19,000 were recouped in Food Stamps, OWF and Medicaid payments, in 2006
42. Child Support Enforcement Establish, collect and distribute child support obligations
Locate absent parents
Establish paternity
Enforcement tools Primary Function: See that child support payments are collected & distributed, per court order. In 2005, the monthly average caseload was 2,458, and close to $7.2 million was collected/ distributed.
What’s New: debit card account or direct deposit, instead of checks sent to households.
Services:
Locate parents – national and international search functions
Establish Paternity – State contract, paternity test samples gathered at our office, monthly
Establish/ Collect/ Distribute – Work closely with courts to work out the details of child support orders; including order of providing medical coverage
Enforcement Tools –
Wage withholding
Attaching accounts in banks or other liquid assets
Seizing income tax refunds
Legal actions (contempt or felony charges)
Seizing drivers license (this is relatively new)
Primary Function: See that child support payments are collected & distributed, per court order. In 2005, the monthly average caseload was 2,458, and close to $7.2 million was collected/ distributed.
What’s New: debit card account or direct deposit, instead of checks sent to households.
Services:
Locate parents – national and international search functions
Establish Paternity – State contract, paternity test samples gathered at our office, monthly
Establish/ Collect/ Distribute – Work closely with courts to work out the details of child support orders; including order of providing medical coverage
Enforcement Tools –
Wage withholding
Attaching accounts in banks or other liquid assets
Seizing income tax refunds
Legal actions (contempt or felony charges)
Seizing drivers license (this is relatively new)
43. Family, Adult, and Children Services Unit Reports of Abuse or Neglect
Investigations
Protective Services (Adult and Children)
Substitute Care
Subsidized Childcare
Emergency Financial Assistance Purpose: Ensure safety of children and adults by promoting healthy family relationships, preserve integrity of family unit, & promote self sufficiency
Coordinate with law enforcement, prosecutor’s office, juvenile court, schools, etc.
Protective Services – identify families at risk of separation, develop a plan to stabilize the family and have caseworker help the family “work that plan;” sometimes this is a voluntary move by the parents, sometimes the court orders them to participate
Adult Protective Services - Investigate and assess reports of abuse, neglect, or exploitation of elderly
Work with/ referrals to: Passport (services to help people stay in their homes); long-term care facilities, assisted living, hospice, etc.
Can take emergency guardianship of older adults, in order to get them placed into safe living environments with supported medical care
Substitute Care- Foster Care - Foster care can include placement with relatives, foster parents, or residential care settings.
Subsidized Child Care – 346 children receive subsidized child care and expanded learning environments to prepare for Kindergarten; Essential piece of supporting parents as they work toward economic independence. Childcare reimbursement is based on the family’s income, with graduated fees,
Emergency Financial Assistance
For purposes of prevention and reunification
Covers things like utilities, rent, transportation costs to visit children in foster care, etc.Purpose: Ensure safety of children and adults by promoting healthy family relationships, preserve integrity of family unit, & promote self sufficiency
Coordinate with law enforcement, prosecutor’s office, juvenile court, schools, etc.
Protective Services – identify families at risk of separation, develop a plan to stabilize the family and have caseworker help the family “work that plan;” sometimes this is a voluntary move by the parents, sometimes the court orders them to participate
Adult Protective Services - Investigate and assess reports of abuse, neglect, or exploitation of elderly
Work with/ referrals to: Passport (services to help people stay in their homes); long-term care facilities, assisted living, hospice, etc.
Can take emergency guardianship of older adults, in order to get them placed into safe living environments with supported medical care
Substitute Care- Foster Care - Foster care can include placement with relatives, foster parents, or residential care settings.
Subsidized Child Care – 346 children receive subsidized child care and expanded learning environments to prepare for Kindergarten; Essential piece of supporting parents as they work toward economic independence. Childcare reimbursement is based on the family’s income, with graduated fees,
Emergency Financial Assistance
For purposes of prevention and reunification
Covers things like utilities, rent, transportation costs to visit children in foster care, etc.
44. Workforce Development Business Services
Job Seeker Services
Training and Supportive Services
Purpose:
Provide services to businesses and job seekers to ensure that Ottawa County businesses and workers gain economic competitiveness. Pulls together resources of economic development, workforce development, and education and training
Services:
job matching
Pre-employment skills screening
career counseling
outplacement services
job search assistance: resume writing, workshops, phones/fax/copy machine/ computers for job search purposes
Mentoring, tutoring, and leadership skills for youth
training/ skill upgrades (OJT, certificate, associate degree, license programs)
Customers: Businesses and Job Seekers (age 14 and over)
7588 visits to the Job Store
Eligibility:
There are NO ELIGIBILITY REQUIREMENTS for services in the Job Store. As clients need more individualized services, supportive services, or training, eligibility requirements begin to apply
Purpose:
Provide services to businesses and job seekers to ensure that Ottawa County businesses and workers gain economic competitiveness. Pulls together resources of economic development, workforce development, and education and training
Services:
job matching
Pre-employment skills screening
career counseling
outplacement services
job search assistance: resume writing, workshops, phones/fax/copy machine/ computers for job search purposes
Mentoring, tutoring, and leadership skills for youth
training/ skill upgrades (OJT, certificate, associate degree, license programs)
Customers: Businesses and Job Seekers (age 14 and over)
7588 visits to the Job Store
Eligibility:
There are NO ELIGIBILITY REQUIREMENTS for services in the Job Store. As clients need more individualized services, supportive services, or training, eligibility requirements begin to apply
45. Family and Children First Council Coordinate youth related programs and organizations in County
Wrap Around/ Family Preservation
Help Me Grow
History: FCFC is a collaboration of about 20 different members and agencies, including CDJFS, Court system, schools, health department, etc.
Became Administrative Entity in July 2003
Purpose: Coordinate provision of services to area youth, from birth to adulthood to help voluntary families reduce abuse, neglect and delinquency… healthy youth
Services
Wrap Around and Service Coordination: Provide coordinator/ counselor to help children and families address multitude of issues before they become statistics (or placements, or juvenile court cases, etc.); Coordinate with agencies in community to provide those services, and cut through any red tape. Plan is to work with families before they reach the crisis point where the court of children services may need to become involved.
Help Me Grow – identify children at risk of healthy development (birth to age 3); parenting assistance.
History: FCFC is a collaboration of about 20 different members and agencies, including CDJFS, Court system, schools, health department, etc.
Became Administrative Entity in July 2003
Purpose: Coordinate provision of services to area youth, from birth to adulthood to help voluntary families reduce abuse, neglect and delinquency… healthy youth
Services
Wrap Around and Service Coordination: Provide coordinator/ counselor to help children and families address multitude of issues before they become statistics (or placements, or juvenile court cases, etc.); Coordinate with agencies in community to provide those services, and cut through any red tape. Plan is to work with families before they reach the crisis point where the court of children services may need to become involved.
Help Me Grow – identify children at risk of healthy development (birth to age 3); parenting assistance.
46. How to Reach Us Location:
Ottawa County DJFS
8043 W. State Route 163
Oak Harbor, OH 43449
Phone: 1-800-665-1677 or 419-898-3688
Hours:
Monday – Friday, 8:00 a.m. to 4:30 p.m.
Tuesdays, 8:00 a.m. to 6:00 p.m.
47. Department Contact Information Income Maintenance:
Connie Cornett
Family, Adult and Children Services:
Janice Zipfel
Child Support:
Tracy Armentrout Workforce Development:
Connie Cornett
Administrative/ Agency Questions:
Stephanie Kowal
Family and Children First Council:
Ralph Yoss
48. Contact/ Presenter De Ann Askew
Rightful benefits may include healthcare & prescription plans
Presentation by Denise at OC VA
Contact/ Presenter De Ann Askew
Rightful benefits may include healthcare & prescription plans
Presentation by Denise at OC VA
49. Contact/ Presenter De Ann Askews
Contact/ Presenter De Ann Askews
51. FREE STUFF!
Tory’s
Tool Time Blue and Green sheets Government forms
File of life
RX list Blue and Green sheets Government forms
File of life
RX list
52. Food Slides presented by Melanie Food Slides presented by Melanie
56. Melanie presents Melanie presents
57. Tory Presents Tory Presents
58. Tory
Sent to Stephanie Lowe Director of ORSI Tory
Sent to Stephanie Lowe Director of ORSI
59. Tory
Sent to Stephanie Lowe Director of ORSI Tory
Sent to Stephanie Lowe Director of ORSI
60. Tory Presents
Chris Galvin edits this information Tory Presents
Chris Galvin edits this information
61. Tory Presents
Chris Galvin edits this information Tory Presents
Chris Galvin edits this information
62. Tory presents
Chris Galvin edits this information Tory presents
Chris Galvin edits this information
63. Tory presents Tory presents
64. Tory presents Tory presents
65. Tory presents
Contact: Sue Reamsnyder
Corason Place and it's located in Sandusky OH. 15 units (10 one bedroom and 5 two bedroom). Tory presents
Contact: Sue Reamsnyder
Corason Place and it's located in Sandusky OH. 15 units (10 one bedroom and 5 two bedroom).
66. Tory presents Tory presents
67. FREE STUFF!
Tory’s
Tool Time Acronym list
OCC handouts – Amy Carles
Handouts: Domestic Violence resource directory (provided by Julie Broadwell at Behavioral Connections)Acronym list
OCC handouts – Amy Carles
Handouts: Domestic Violence resource directory (provided by Julie Broadwell at Behavioral Connections)
68. Let’s Eat! LUNCH
TIME!
69. Avoiding the Post-Lunch Brain Drain What questions would you ask? Dianne presents
Ask audience to toss out questions they would ask to get to the crux of the issue when someone calls for help
Are you a Wood County resident?
Are you a veteran, or married to one?
What other agencies have you called so far?
Do you have any minor children?
Dianne presents
Ask audience to toss out questions they would ask to get to the crux of the issue when someone calls for help
Are you a Wood County resident?
Are you a veteran, or married to one?
What other agencies have you called so far?
Do you have any minor children?
70. Avoiding the Post-Lunch Brain Drain Dianne Presents
Ask audience to toss out questions they would ask to get to the crux of the issue when someone calls for help
Are you a Wood County resident?
Are you a veteran, or married to one?
What other agencies have you called so far?
Do you have any minor children?
Dianne Presents
Ask audience to toss out questions they would ask to get to the crux of the issue when someone calls for help
Are you a Wood County resident?
Are you a veteran, or married to one?
What other agencies have you called so far?
Do you have any minor children?
71. Agency Spotlight Ottawa County
Health Department
419-734-6800
Or toll free in Ottawa County
1-800-788-8803 Speaker Sandy Walton ochdnsg@cros.netSpeaker Sandy Walton ochdnsg@cros.net
73. Ottawa County Health Department NURSING
Public Health
Skilled Home Health Care (RN, PT, OT, ST, Aide)
Homemaker/Chore Services
Communicable Disease Investigation
Bureau of Children with Medical Handicaps (BCMH)
PKU Testing and Newborn Assessment
School Nursing Services
Help Me Grow Speaker Sandy Walton Speaker Sandy Walton
74. Ottawa County Health Department NURSING
Clinics
Immunization
Well Child
TB Skin Testing
Family Planning
Sexually Transmitted Disease (STD)
WIC (Women, Infants & Children)
Detention Facility and Minimum Security Sick Call Speaker Sandy Walton Speaker Sandy Walton
75. Ottawa County Health Department ENVIRONMENTAL HEALTH
Programs Supported by State Law or Regulation
Recreation Parks
Manufactured Home Parks
Swimming Pools & Bathing Places
Marinas
Food Service Operations
Speaker Sandy Walton Speaker Sandy Walton
76. Ottawa County Health Department ENVIRONMENTAL HEALTH
Programs Supported by State Law or Regulation
Food Vending Operations
Household Sewage Disposal Systems
Household Water Systems
Rabies Control
School Sanitarian
Speaker Sandy Walton Speaker Sandy Walton
77. Ottawa County Health Department ENVIRONMENTAL HEALTH
County Programs
Emergency Response
Water & Sewage Investigation
Nuisance Investigation
Insect/Rodent Control
Housing
Tattoo and Body Piercing Establishments Speaker Sandy Walton Speaker Sandy Walton
78. The Protocol in Action Scenario #1: My husband lost his job and our mortgage payment is overdue….
ENGAGE DIRECT ASSURE
Scenario #2: My sons rent is a month past due and his landlord is threatening to evict him…
ENGAGE DIRECT ASSURE
Scenario #3: I need help with my electric…
ENGAGE DIRECT ASSURE
Scenario #4: My wife lost her job and our rent is overdue…
ENGAGE DIRECT ASSURE
Break into groups explained by DianneBreak into groups explained by Dianne
79. FREE STUFF!
Tory’s
Tool Time Bags
Cd your money nowBags
Cd your money now
80. Bill Lowe bill.lowe@octapublictransit.orgBill Lowe bill.lowe@octapublictransit.org
81. OCTA Public Transit
82. Public Transit Fares In-county fare is $2.50 one-way for the first township & 50 cents each additional township.
Lucas/Seneca/Huron Counties - $10.50 one-way
Erie/Sandusky/Wood Counties - $ 5.50 one-way
Eligible Senior Citizens and Disabled Citizens are half-fare.
83. Scheduling Transit Service OCTA provides planned transportation and our system is designed to accommodate the special needs of hundreds of riders daily.
Trip requests must be made a minimum of 24 hours in advance for in-county service.
Trip requests for out-of-county service must be made a minimum of 1 week in advance.
Trip requests are accepted in our office:
Monday through Thursday from 7 a.m. to 3 p.m.
Friday from 7 a.m. to 2 p.m.
84. Scheduling Transit Service continued… When making a reservation, please be prepared to furnish the rider’s name, pick up point, destination, duration of trip, a telephone number, and if any accommodations such as wheelchair or a personal attendant are necessary.
85. OCTA Office Contact Information (419)898-RIDE (7433)
(888)898-RIDE toll free
Ohio Relay (800)750-0750
86. Melanie presents transportation slides Melanie presents transportation slides
89. Rehabilitation Services Commission Vocational rehab services for people with disabilities:
Bureau of Vocational Rehabilitation (BVR)
serves People w physical, mental & emotional disabilities.
Ottawa County Vocational Rehabilitation Counselor: Gale Kline (419)625-8819
Bureau of Services for the Visually Impaired
serves people with low vision or blindness.
Ottawa County Vocational Rehabilitation Counselor BVR : Bobbi Miga (419)866-5811
Fees: none (must be eligible)
Continuing education, supplies & books
Work adjustment training
Tools & equipment, assistive or adaptive devices
Job placement, training and follow-up. Tory presents
Barb Bolen barbara.bolen@rsc.state.oh.usTory presents
Barb Bolen barbara.bolen@rsc.state.oh.us
90. Tory Presents
Bobbi Beck bobbi.beck@ocbmr.orgTory Presents
Bobbi Beck bobbi.beck@ocbmr.org
91. The Ability Center Hours M-F 8:30-5 www.abilitycenter.org (419)734-0330
Assists people w/ disabilities to live their lives as independently as possible. Core services include:
Advocacy Services
Systems Advocacy – on issues such as education, transportation, housing and personal attendant care.
Community Living and Information Services
Equipment Loan Program
Youth and Independent Living Skills Services
Youth Leadership Group- for youth ages 13-19 with disabilities
Home Modification and Ramp Program
Nursing Home Transition Program
Independent Living Assistance Program Tory Heilman theilman@abilitycenter.orgTory Heilman theilman@abilitycenter.org
92. Sight Center of Northwest Ohio The Sight Center provides services that maximize the independence of individuals who are blind or visually impaired and minimize the incidence of blindness through education and prevention.
Fees - - Sliding fee & third party (BSVI, Medicaid, Medicare, etc)
Rehabilitation Teaching
Orientation & Mobility
Technology Resource Center
Job Development Services and Employment Consultation
Visual Rehabilitation Assessment & Optical Aid Training
Education and Prevention of Blindness Services
Radio Reading Service (SCAN)
Talking Books
Roving Eye Mobile Unit
Dianne presents Dianne presents
93. Melanie presents
419.334.8943 Dental
419.334.4428 MedicalMelanie presents
419.334.8943 Dental
419.334.4428 Medical
94. Dianne PresentsDianne Presents
95. Tory Presents
419.241.6215Tory Presents
419.241.6215
96. Take Five BREAK
TIME!
97. Open Book! POP
QUIZ Run by Dianne Run by Dianne
98. Pop quiz questions What is the toll-free number for United Way?
Where is The Sutton Center located?
What are the times you can schedule rides for OCTA?
What are the three steps of The Protocol?
99. Pop quiz questions 1. 2-1-1
2. 1854 East Perry Street
Port Clinton
3. 8:00 a.m to 3:00 p.m.
4. Engage, Direct, Assure
100. Tory presents
Linda Hartlaub Tory presents
Linda Hartlaub
101. Tory Presents
419.855.3589Tory Presents
419.855.3589
102. Melanie presents Melanie presents
103. Dianne presents Marcia Jess: Jess.1@osu.eduDianne presents Marcia Jess: Jess.1@osu.edu
104. Tory Presents
Karen Demangos joyfulconnections@cros.net
Tory Presents
Karen Demangos joyfulconnections@cros.net
105. Tory Presents Tory Presents
106.
107. Dianne presents In Jeopardy Dianne presents In Jeopardy
108. In Jeopardy
109. RENT & UTILITIES $100
110. My landlord gave me until Friday to pay my rent, or else… RENT & UTILITIES
111. RENT & UTILITIES
112. FOOD & CLOTHING $200
113. My daughter needs food. Can you help her?
114. FOOD & CLOTHING
115. $400 ABUSE & NEGLECT
116. My ex is threatening to take my kid and I don’t know what to do! ABUSE & NEGLECT
117. ABUSE & NEGLECT
118. HEALTH & WELL-BEING $500
119. My son is having problems in school. I think he has a learning disability… HEALTH & WELL-BEING
120. HEALTH & WELL-BEING
121. FREE STUFF!
Tory’s
Tool Time County maps
United way 2-1-1 cards/pens/magnets
Evaluations County maps
United way 2-1-1 cards/pens/magnets
Evaluations
122. Evaluation Did We Answer Your Questions? All three present
Ask for e-mail addresses here.All three present
Ask for e-mail addresses here.
123. Other Ways To Learn/ Evaluations
Lunch Topics
E-mail Updates
Please fill out an evaluation of today’s training so we know how we have done and what we could do better in the future.
Ask for e-mail addresses here.Ask for e-mail addresses here.
124. HANDOUTS
Yellow Sheet Directory (Directory Committee)
Agency "Business Cards" (Ottawa County United Way? Email out to them )
Protocol Card with Top Questions (Ottawa County United Way)
United Way 2-1-1 Cards (Chris Galvin@ OC United Way)
PowerPoint Presentation minus Pop Quiz & In Jeopardy (Tory Heilman, Dianne Mortensen, and Melanie Gyde)
County Gov/t Offices - Alphabetical (Commissioners Office)
County Gov/t Offices - By Service (Commissioners Office)
Ohio Consumer Council Handbook and handouts
Senior Resource Directory ( Jodi @Area Office on Aging)
Ottawa County Senior Resource Guides ( Dianne Mortensen)
Map of Ottawa County (County Engineer's Office)
Certificates of Attendance ( OC Senior Resources)
Bags ( Ottawa County United Way)
Add “Top Questions” to protocol card
Add “Top Questions” to protocol card
125. Graduation!
126. The End THANK
YOU!