Automated Exchange Bonus Claims Processing for an Automotive Company

1. A Leading Automotive Company Automates Processing of Exchange Bonus Claims Using Nividous Smart Bots Organization This leading automotive company has the philosophy to create lasting relationships with customers, satisfy and motivate employees, and have healthy relationships with all partners. The company has a customer-centric approach and conducts business with the highest level of ethics. Processes automated Exchange bonus claim Industry Automotive Challenges The process of field sales representatives claiming their bonus for selling a car when there is a trade-in was manual and time-intensive. The sales-reps had to submit several documents such as driver license, car registration, car invoice, and insurance certificate as proof for the car sale transaction. The back-office team would receive these documents via email for verification and approval. These manual steps caused multiple challenges: The manual data extraction from all of the documents was highly time-intensive. There were several interactions required between sales-reps and reviewers for missing documents and incorrect data. Over 30% of bonus approval cases still required auditing to remove human errors. The verified data was manually entered into a document management system. Manual intervention at multiple stages led to an inability to meet service-level agreements. We have been able to eliminate almost 90% of our manual efforts for the exchange bonus claim process with the help of the Nividous platform’s Hyperautomation process is now streamlined and automated end-to-end freeing up our knowledge workers to focus on more productive tasks. capabilities. The Deputy Manager A leading automotive company As-is Process Data from uploaded documents are extracted for verification. QC Checker will verify correctness of data from document for extraction. Sales-Rep uploads missing documents. Create new sale bonus from email received from Sales-Rep Field Sale-Rep Upload Missing Documents Car Sale Bonus Automation Process Yes Mailroom/Backoffice Missing Documents? QC Check Data Extraction Audit sample approvals to maintain quality check Auto-respond email approval to Sales-Rep No Internal Bonus Payout Processors Approved Email Notification (Sales-Rep) 30% Update DMS System Bonus Approval Audit Check Bonus Payout Approve bonus payout if request meets eligibility criteria Email Notification (Sales-Rep) +1 (442) 444 2767 www.nividous.com contactus@nividous.com

2. Solution Nividous Smart Bots-enabled on-device data extraction and auto-approval through an integrated workflow allowed the customer to streamline the process and automate most of the manual operations. The sales-reps collect all the required documents in the field on their mobile device; the Bots with computer vision-based OCR capabilities accurately capture required data from a range of documents and images, and autofill the data in a mobile app-based form. The sales-reps can make corrections and verify the extracted data in real-time. The verified data and respective submitted documents are presented in a centralized and intuitive interface for reviewers to either approve or reject the claim. Reviewers can track the progress through a live workflow that is natively embedded in the platform and also get notified of new requests. Automated emails are triggered to sales-reps notifying them of an approval or a rejection. 10% (configurable) of approved bonus payouts are manually checked for auditing purposes. Approved data is entered by the Bot into a document management system and processed for bonus payout. Detailed insights are available through intuitive dashboards with slice and dice reporting for improving system efficiency and the business process. Optimized Process Sales-Rep uploads car information and documents to claim his sales bonus Field Sale-Rep on Mobile App Auto-respond with approval email to Sales-Rep Audit sample approvals to maintain quality check Car Sale Bonus Automation Process Approved Internal Bonus Payout Processors Email Notification (Sales-Rep) 10% Update DMS System Bonus Payout Audit Check Bonus Approval Email Notification (Sales-Rep) Approve bonus payout if request meets eligibility criteria Benefits For more information on Nividous' Hyperautomation platform visit https://nividous.com/hyperautomation/ 90% >80% >95% Reduction in errors Elimination of manual efforts Improved TAT ~ About Nividous Platform Nividous is one of the very few platforms that offer key Hyperautomation capabilities out of the box. RPA, Business Process Management and Artificial Intelligence, the key components of Hyperautomation have been developed natively within the platform. This combination of technologies allows for very sophisticated processes to be automated to free human workers from repetitive, mundane tasks. About Nividous Nividous helps you to unleash the true potential of your workforce by humanizing work with its Hyperautomation platform. Leveraging its tremendous domain expertise, the Nividous team offers vertical solutions that are RPA and AI-enabled and built on configurable process automation capabilities to empower businesses to operate with flexibility and agility. Nividous also offers end-to-end professional services allowing organizations to work at their peak efficiency with rapid ROI and lowest TCO. https://www.youtube.com/nividous/ https://twitter.com/nividous https://linkedin.com/company/nividous linkedin.com/company/nividous https://linkedin.com/company/nividous twitter.com/nividous https://twitter.com/nividous youtube.com/nividous https://www.youtube.com/nividous/ +1 (442) 444 2767 www.nividous.com contactus@nividous.com