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Metrics for Agile/Lean Organizations

Metrics for Agile/Lean Organizations. Driving the right behavior. David J. Anderson President , David J. Anderson & Associates Management Consulting for Knowledge Workers. Agile Management Book. Most concepts in this presentation are available in the book. And New Kanban Book.

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Metrics for Agile/Lean Organizations

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  1. Metrics for Agile/Lean Organizations Driving the right behavior David J. Anderson President, David J. Anderson & AssociatesManagement Consulting for Knowledge Workers

  2. Agile Management Book Most concepts in this presentation are available in the book

  3. And New Kanban Book David J. Anderson & Associates Management Consulting for Knowledge Workers Detail informationabout Kanbancan be foundin my newbook Agile Israel2010

  4. The purpose of this presentation is to show how easily gathered non-intrusive metrics can be used on agile projects to facilitate quantitative management and achievement of Maturity Level 4

  5. Track WIPWIP is directly related to Lead Time and Quality Lead Time WIP

  6. CFD before Kanban Implemented WIP peaks at 144 CRs in December 2003 Double-staffing during handover to India

  7. CFD during improvement initiative Increased dev : test from 4:2 to 5:3 Changed dev : test ratio from 3:3 to 4:2 Zero Backlog Nov 22nd Changes start to take effect Starts to diverge again (demand > supply)

  8. Full chart shows improvement over time

  9. Example from Constant Contact (CTCT)

  10. Example from Constant Contact (CTCT)

  11. Intervention #2 : Mar 16 Total scope exceeds specification limit of 220 Features Intervention #1 : Feb 23 Manager attends daily meeting No more WIP, start finishing and stop starting Features But… Using Control Charts with CFDs

  12. Special Cause Event : Sep 1 Architect with signoff for code review leaves on 3 week vacation and his responsibilities are adopted by a Chief Programmer More Real Project Data

  13. Special Cause Event : Sep 1 Architect with signoff for code review leaves on 3 week vacation and his responsibilities are adopted by a Chief Programmer More WIP Control Analysis

  14. BBC Worldwide Bug Rates

  15. BBC Worldwide Days Blocked

  16. Mattias Skarin

  17. Velocity Control Charts

  18. Velocity Range Chart

  19. Iteration 1 Burndown

  20. Iteration 1 Cumulative Flow

  21. Burndown versus Cumulative Flow Comparison

  22. Iteration 2 Burndown

  23. Iteration 2 Cumulative Flow

  24. Burndown versus Cumulative Flow Comparison

  25. Cumulative Flow in a kanban (pull) system Business encouraged tore-triage backlog CR Only CR, Bugs and PDUs WIP growth due to additional resource allocation (good) and some sloppy management of kanban limits (bad)

  26. Issue Management Cumulative Flow

  27. Revisiting Cumulative Flow CR Only Lead Times are lengthening again due to environment rebuild and business requested delay waiting for expedite request 38 Days 35 Days 43 Days 53 Days 73 Days

  28. Executive Dashboard

  29. Due Date Performance Detail MARCH APRIL Majority of CRs range 30 -> 55 Outliers

  30. Parking Lot Chart

  31. Thank you! dja@djandersonassociates.com http://www.channelkanban.com/

  32. http://www.limitedwipsociety.org Yahoo! Groups: kanbandev http://www.kanban101.com

  33. About… David Anderson is a thought leader in managing effective software teams. He leads a consulting firm dedicated to improving economic performance of knowledge worker businesses – improving agility, reducing cycle times, improving productivity and efficiency in technology development. He has 25+ years experience in the software industry starting with computer games in the early 1980’s. He has led software teams delivering superior productivity and quality using innovative agile methods. He developed MSF for CMMI Process Improvement for Microsoft. He is a co-author of the SEI Technical Note, CMMI and Agile: Why not embrace both! David is the author of 2 books, Agile Management for Software Engineering – Applying the Theory of Constraints for Business Results, and Kanban – Successful Evolutionary Change for your Technology Business. David is a founder of the Lean Software & Systems Consortium, a not for profit dedicated to promoting greater professionalism and better economic outcomes in our industry. Email… dja@djandersonassociates.com

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