Haxton Sumayian Minibar Management 2010 Plan. In-room minibar has been plagued with problems in almost all hotels. Challenges come to mind such as guest refusal to admit minibar consumption, or the effort to open every single guestroom to verify if the minibar needs to be restocked.
Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.
In-room minibar has been plagued with problems in almost all hotels.
Challenges come to mind such as guest refusal to admit minibar consumption, or the effort to open every single guestroom to verify if the minibar needs to be restocked.
Technology can play a big role in alleviating some of the challenges we face in the day in day out.
Challenges of the current case
Housekeeping staff not involved in minibar operations
Minibar attendant are only called upon to check minibar during guest check out
Lack of proper documentations.
Possible threats to departments
Cohesion between departments
High turn over from the concern departments
Guest delay and complaints
There are three main categories —
Stand-alone: A stand-alone minibar has no electronic interfaces and every single room needs to be physically inspected to check for consumption.
A semi-automatic minibar alerts the central processor when they are opened.
An automatic minibar,It is interfaced with the hotel’s PMS, and can send consumption charges and request restocking.
How to tackle challenges of a minibar
NB: For efficiency purposes all minibars need to be locked either with key or with a sticker and signed against upon confirmed ok for the next guest use.