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Lessons Learned: EMS Implementation at Battelle and the Private Sector. Bet Zimmerman, CEP, EMS-A PNNL, ESH&Q EFCOG Conference March 9, 2005. Outline. Typical Challenges Organizational Change Success Factors Biggest mistakes I’ve seen Keys to success Questions. Typical Challenges.
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Lessons Learned:EMS Implementation at Battelle and the Private Sector Bet Zimmerman, CEP, EMS-A PNNL, ESH&Q EFCOG Conference March 9, 2005
Outline • Typical Challenges • Organizational Change Success Factors • Biggest mistakes I’ve seen • Keys to success • Questions 2
Typical Challenges • Lack of a burning platform 3
Typical Challenges • Competing initiatives • Lack of authority • People don’t like change! 4
Eight Organizational ChangeSuccess Factors Source: Evolving Agile in the Enterprise: Implementing XP on a Grand Scale, by MK Spayd, Quest Communications 5
Sponsorship • Upper AND middle management buy-in • Senior sponsor/advocate • Ownership vs. Wet Noodle • Elevate • Timely decisions 6
Change (Project) Team • Designate and support staff • Project manager • Dedicated project team with reps from line • Right people • Deal with turnover • Get a good consultant • Communicate and involve • Hold accountable • Use team effectively 8
Follow Change Methodology • Project management approach • Adequate resources • Plan • Train • Roll out • Monitor – measure change • Track assignments and actions • Revise as necessary 9
Change Methodology • Keep it simple • Try to take some work OUT of the system • Don’t build a system that will collapse under its own weight 10
Engage Stakeholders • Focus on those significantly affected and those whose support is critical • Don’t promise the moon • Don’t ignore middle manager! • Also work on “opinion leaders” 11
Empower Employees • Training • Just in time • Different venues • Lead auditor • Communication • Job definition 13
Long Term Focus - Flywheel effect Let confidence build with successes 14
Persistence • Be persistent and patient – you’re in it for the long haul "It wasn't a single switch that was thrown at one time” "These things don't happen overnight. They grow." 17
Biggest Mistakes I’ve seen • Sponsorship: • Lack of support from line and middle management • Burning platform: • Failure to articulate drivers and value • Change Methodology: • Inadequate resources • Wasted time • Overemphasis on paperwork/systems too complex • Long term focus • Lack of long term commitment 18
Keys to Overcoming Challenges • Sponsorship: • Committed executive leadership • Burning Platform: • Ignite the burning platform and offer solutions • Change Team • Authority • Use incentives and peer pressure • Alignment: • Build momentum • Communicate - Help people understand value, highlight successes • Long term Focus: • Give it time • Ignoring any factor reduces likelihood of success 19