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Online Help Desk and Tech Assistants. Todd Whitlock Amy Graber North Daviess Community Schools. ND Technology Structure. One Technology Coordinator One Technician One Vocational Teacher Eleven Student Computer Technician Assistants (during the course of the day).

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online help desk and tech assistants

Online Help Desk and Tech Assistants

Todd Whitlock

Amy Graber

North Daviess Community Schools

nd technology structure
ND Technology Structure
  • One Technology Coordinator
  • One Technician
  • One Vocational Teacher
  • Eleven Student Computer Technician Assistants (during the course of the day)
liberian web based help desk
Liberian Web-based help desk
  • Free Available at
    • http://www.liberum.org/
  • Requirements
    • Windows NT/2000/XP with IIS 4.0 or higher
    • 1 MB of hard drive space for web pages
    • 5+ MB of hard drive space for database
    • A web browser
  • Users submit problems
  • Reps service problems
  • Knowledge base for reference
  • Email notification to submitter and rep(s)
set up of liberian help desk
Set-up of Liberian Help Desk
  • Install link for submission of problems
  • Create users
    • Set privileges
      • Users and reps
  • Create categories
    • Assign reps as default for each category
submit process problems
Submit/Process Problems
  • Users login and submit problems
  • Reps gets email notification of problem
  • Rep processes problem
    • Track time, priority, notes
    • Enter into database (optional)
    • Notify person that submitted problem via email (optional)
student tech assistants
Student Tech Assistants
  • One credit hour per semester
  • Class is offered Pass/Fail
  • Offered every period of the day
  • Ideally, teacher gets 1 prep hour
  • Vocational class, Business Technology Lab
tech assistants requirements
Tech Assistants Requirements
  • Application process
  • Three-two page technology review papers per grading period
  • Good academic standing
  • Trustworthy due to sensitive data
contact information
Contact Information

Todd Whitlock Amy Graber

Technology Coordinator Business Teacher

North Daviess Schools North Daviess Schools

812-636-8000 ext 1500 812-636-8000 ext 3114

whitlock@ndaviess.k12.in.usalgraber@ndaviess.k12.in.us

Corporation Web site http://www.ndaviess.k12.in.us

Link to Presentations

http://www.ndaviess.k12.in.us/whitlock/ice