Influencing Skills. Challenges/Confrontation-3 Steps. Recognize the incongruity Present it to the cx On the one hand… Evaluate the effect: how did the cx respond? (see box 9-3) Write down a challenge response for the following statements:. Some examples.
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Write down a challenge response for the following statements:
Cx: I have good genes…my grandma ate whatever she wanted and lived to 98…I’m not worried about my cholesterol level.
Cx: No friendship is perfect. Sometimes her criticism hurts my feelings, but that’s just how she is. I’m not going to take it personally.
Cx: I can always study more, but this teacher just doesn’t like me…it’s not really worth putting more time into because he’s not fair and picks on me.
How are influencing skills different than the basic listening sequence?
2. What is the meaning behind client words?
2. Why did they ask?
3. Genuinely and honestly
Write a true or false statement about the use of self-disclosure.