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ITIL Foundation Exam Summary: Vendor ITIL Foundation Exam Code ITIL Foundation Full Exam Name ITIL Foundation Number of Questions 40 Sample Questions ITIL Foundation Exam Sample Questions and Answers ITIL Foundation Practice Test Practice Exam Passing Score 65% Time Limit 60 Minutes Exam Fee USD $150
ITIL Foundation Certification Syllabus Content: Syllabus Topics: ● Service management as a practice ● Functions ● The ITIL service lifecycle ● Roles ● Generic concepts and definitions ● Technology and architecture ● Key principles and models ● Competence and training ● Processes
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ITIL Foundation Sample Questions
Que.: 1. Which of the following is concerned with policy and direction? Options: a) Capacity management b) Governance c) Service design d) Service level management
Answer: b) Governance
Que.: 2. Software and technology are examples of which of the four Ps? Options: a) Processes b) Performance c) Products d) Partners
Answer: c) Products
Que.: 3. Who normally chairs a change advisory board (CAB)? Options: a) Change initiator b) Service owner c) Change manager d) Business relationship manager
Answer: c) Change manager
Que.: 4. Which process will regularly analyze incident data to identify discernable trends? Options: a) Service level management b) Problem management c) Change management d) Event management
Answer: b) Problem management
Que.: 5. What is the MAIN reason for a service provider to understand the five aspects of service design? Options: a) To prevent security breaches in mission critical services b) To ensure a holistic, results-driven approach c) To allow service design to cut costs d) To prevent breaches of service level agreements (SLAs)
Answer: b) To ensure a holistic, results-driven approach
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