ITIL Practitioner Certification Exam | Questions & Answers

1. ITIL Practitioner Exam Questions ITIL PRACTITIONER CERTIFICATION | QUESTIONS & ANSWERS ITIL Practitioner Practice Test and Preparation Guide GET COMPLETE DETAIL ON ITIL PRACTITIONER EXAM GUIDE TO CRACK ITIL PRACTITIONER. YOU CAN COLLECT ALL INFORMATION ON ITIL PRACTITIONER TUTORIAL, PRACTICE TEST, BOOKS, STUDY MATERIAL, EXAM QUESTIONS, AND SYLLABUS. FIRM YOUR KNOWLEDGE ON ITIL PRACTITIONER AND GET READY TO CRACK ITIL PRACTITIONER CERTIFICATION. EXPLORE ALL INFORMATION ON ITIL PRACTITIONER EXAM WITH THE NUMBER OF QUESTIONS, PASSING PERCENTAGE, AND TIME DURATION TO COMPLETE THE TEST. ITIL Practitioner 0

2. ITIL Practitioner Practice Test ITIL Practitioner– Certification offered by the ITIL Practitioner. Since you want to comprehend the ITIL Practitioner Question Bank, I am assuming you are already in the manner of preparation for your ITIL Practitioner Certification Exam. To prepare for the actual exam, all you need is to study the content of this exam questions. You can recognize the weak area with our premium ITIL Practitioner practice exams and help you to provide more focus on each syllabus topic covered. This method will help you to increase your confidence to pass the ITIL Practitioner certification with a better score. ITIL Practitioner Certification Practice Exam 1

3. ITIL Practitioner Exam Details Exam Name ITIL Practitioner Exam Code ITIL Practitioner Exam Fee USD $150 Exam Duration 135 Minutes Number of Questions 40 Passing Score 70% Format Multiple Choice Sample Questions ITIL Practitioner Exam Sample Questions and Answers Practice Exam ITIL Practitioner Practice Test ITIL Practitioner Certification Practice Exam 2

4. ITIL Practitioner Exam Syllabus Unit Content 1 - Apply the concept of ‘adopt and adapt’ when using ITIL guidance in a given context - Analyze the importance of each element of a service when planning and implementing service improvements 2 - Apply the ITSM guiding principles in a given context when planning and implementing service improvements 3 - Describe the purpose and main outputs of each step of the CSI Approach - Use the CSI Approach tools and techniques successfully in a given specific context - Apply the CSI approach to a given context, demonstrating an understanding of the critical competences, the guiding principles and the scientific method 4 - Define critical success factors (CSFs) using a relevant hierarchical approach - Determine key performance indicators (KPIs) to underpin a critical success factor - Analyze CSFs and KPIs in a given context to ensure that they are balanced between the four categories - Define a current state assessment in a given context - Design a report in a given context - Apply knowledge of metrics and measurement when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles 5 - Explain the nature, value, importance and benefits of good communication - Explain communication principles - Explain the purpose and value of communication tools and techniques - Use relevant communication tools and techniques to support improvement in a given context - Apply knowledge of communications when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles 6 - Explain the role and impact of OCM in successful improvement - Describe the purpose and value of OCM activities - Use relevant OCM tools and techniques to support improvement in a given context - Apply knowledge of OCM when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles ITIL Practitioner Exam Sample Questions ITIL Practitioner Certification Practice Exam 3

5. 01. Before acting according to the previous question, what should Frank do? A. Identify the right people to attend the meeting by using stakeholder communications plan. B. Plan the subject of the meeting and make sure he can justify it to avoid the situation mentioned in the exercise (“He told me to come.”) C. Identify the right people to attend the meeting by using the meeting action plan D. Identify the right people to attend the meeting by writing and an appropriate justification for the entire plan by writing a business case. Answer: C 02. Can the ITIL practitioner consider a request for change (RFC) to be a specialize form of a business case? Why or why not? A. Yes, the RFC address the justification for the change along with costs, options and risks. B. No. While there should be a business basis for the change, the RFC is always written after the business case with the justification for the expenditure has been approved. C. No, the RFC addresses a need for a change and may address the 7 Rs of change management (raised, reason, return, risks, resources, responsible and relationships). D. Yes, in fact the RFC really is a business case and should use the same template. Answer: A ITIL Practitioner Certification Practice Exam 4

6. 03.How does the CSI approach integrate with problem management? A. It doesn’t; these are two separate methods B. The CSI approach applies at the beginning of a project to ensure there is a defined current and end state and then at the end of the project to review the benefits derived from the project. C. Each completed CSI approach cycle applies at the beginning and between every project stage. D. Each individual stage of the CSI approach applies to a specific project stage. For example, the CSI approach vision applies to starting a project. Answer: C 04. How does the CSI approach support OCM? A. It doesn’t specifically; rather OCM should be included as part of the vision. B. It allows for iterative progress toward organizational change C. It provides a structured approach to avoid blame D. It provides for the capability to learn from the past Answer: B ITIL Practitioner Certification Practice Exam 5

7. 05. How does the CSI approach support the ITIL practitioner? A. It provides an iterative way to structure improvements B. It provides a way to address IT‐related changes C. It’s part of the ITIL practitioner toolkit D. It provides for leveraging to support improvements Answer: A 06. How does the transparency principle contribute to building a sense of urgency? A. It doesn’t directly, it’s the lack of transparency that restricts the possibility. B. It only specifically helps to create and sustain a sense of urgency if the bad information is fully visible. This allows for the urgent correction. C. It’s an important aspect of getting customers involved – and the recognition of the customer value proposition that helps create a sense of urgency. D. More people knowing what is happening and getting involved supports the sense of urgency because of the buy‐in and decreased resistance. Answer: D ITIL Practitioner Certification Practice Exam 6

8. 07. How should the principle to keep things simple be applied to metrics and measurement? A. The principle is really another way to focus on value – by not adding unnecessary steps B. Under the theory that what gets measured gets done, only include in what is measured the things that contribute to building value. C. The intent of the principle is to focus on utility and warranty. D. While there is an aspect of metrics inherent in the principle, the real purpose for the principle references reports (keep them short) and processes (don’t do non‐ essential stuff). Answer: B 08. How should the principle to work holistically be applied to metrics? A. Help to ensure metrics are balanced B. Helps ensure that only the things that are really important and add value are considered for measurement. C. It serves as a reminder to apply systems thinking D. Serves as a reminder to not only consider the process of performing the assessment, but also how the output of the assessment will be used and reported. Answer: D ITIL Practitioner Certification Practice Exam 7

9. 09. The CSI approach is integrated into RESILIA. What does this mean for the ITIL practitioner? A. It would be better if TIL, RESILIA and PRINCE2 were integrated by the practitioner B. Nothing they address separate areas. ITIL is best practice for IT service management; RESILIA is best practice for cyber resilience. C. The best thing for the ITIL practitioner is to apply GQM+Strategies to ensure the business and IT are involved in determining the correct approach to integrate RESILIA into ITIL D. The guidance provided for the ITIL practitioner can be used seamlessly with both RESILIA and ITIL. Answer: D 10. Which of the following is the best statement for the purpose for an assessment? A. Identify what isn’t working B. Analyze & understand performance and behavior. C. Identify gaps D. Identify current state Answer: B ITIL Practitioner Certification Practice Exam 8

10. Full Online Practice of ITIL Practitioner Certification ProcessExam.com is one of the world’s leading certifications, Online Practice Test providers. We partner with companies and individuals to address their requirements, rendering Mock Tests and Question Bank that encourages working professionals to attain their career goals. You can recognize the weak area with our premium ITIL Practitioner practice exams and help you to provide more focus on each syllabus topic covered. Start Online practice of ITIL Practitioner Exam by visiting URL https://www.processexam.com/itil/itil-practitioner ITIL Practitioner Certification Practice Exam 9