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How to Prepare for ITIL 4 Foundation Exam?
ITIL 4 Foundation Exam Summary: Vendor ITIL Exam Code ITIL 4 Foundation Full Exam Name ITIL 4 Foundation Number of Questions 40 Sample Questions ITIL 4 Foundation Exam Sample Questions and Answers ITIL 4 Foundation Practice Test Practice Exam Passing Score 65% Time Limit 60 Minutes Exam Fee USD $150
ITIL 4 Foundation Certification Syllabus Content: Syllabus Topics: Understand the key concepts of service management Understand how the ITIL guiding principles can help an organization adopt and adapt service management Understand the four dimensions of service management Understand the purpose and components of the ITIL service value system Understand the activities of the service value chain, and how they interconnect Know the purpose and key terms of 15 ITIL practices Understand 7 ITIL practices
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ITIL 4 Foundation Sample Questions
Que.: 1. How should an organization include third-party suppliers in the continual improvement of services? Options: a) Ensure suppliers include details of their approach to service improvement in contracts b) Require evidence that the supplier uses agile development methods c) Require evidence that the supplier implements all improvements using project management practices d) Ensure that all supplier problem management activities result in improvements
Answer: a) Ensure suppliers include details of their approach to service improvement in contracts
Que.: 2. What is the reason for using a balanced bundle of service metrics? Options: a) It reduces the number of metrics that need to be collected b) It reports each service element separately c) It provides an outcome-based view of services d) It facilitates the automatic collection of metrics
Answer: c) It provides an outcome-based view of services
Que.: 3. Why should incidents be prioritized? Options: a) To help automated matching of incidents to problems or known errors b) To identify which support team the incident should be escalated to c) To ensure that incidents with the highest business impact are resolved first d) To encourage a high level of collaboration within and between teams
Answer: c) To ensure that incidents with the highest business impact are resolved first
Que.: 4. Which guiding principle recommends assessing the current state and deciding what can be reused? Options: a) Focus on value b) Start where you are c) Collaborate and promote visibility d) Progress iteratively with feedback
Answer: b) Start where you are
Que.: 5. How do all value chain activities transform inputs to outputs? Options: a) By determining service demand b) By using a combination of practices c) By using a single functional team d) By implementing process automation
Answer: b) By using a combination of practices
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