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Seminar on e-Governance and Development Impact, Accessibility and Sustainability 21-22 March 2005

Seminar on e-Governance and Development Impact, Accessibility and Sustainability 21-22 March 2005. A REPORT Dr. M V Ananthakrishnan Media Lab Asia, KReSIT Indian Institute of Technology, Mumbai. e-Governance: Its Acceptance? Prof. Banerjee, Dean, Research & International Relations, IIT

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Seminar on e-Governance and Development Impact, Accessibility and Sustainability 21-22 March 2005

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  1. Seminarone-Governance and DevelopmentImpact, Accessibility and Sustainability21-22 March 2005 A REPORT Dr. M V Ananthakrishnan Media Lab Asia, KReSIT Indian Institute of Technology, Mumbai

  2. e-Governance: Its Acceptance? • Prof. Banerjee, Dean, Research & International Relations, IIT • Need of buy-in is essential for acceptance of e-governance • Need to take care of the various Indian languages • Need of a cheap and user-friendly technology • Need to exploit the power of information • Need to include regional biases • Need to provide information that is CREDIBLE! • … and WHAT ARE PEOPLE’S EXPECTATIONS OF e-GOVERNANCE?

  3. What ails e-Governance? • Mr. Kharat, Mitra Consulting, Mumbai • Need of a framework to evaluate • Need to study the impact • Need to know the success factors of e-governance • Need to study the influence of people, culture, institution and finances on sustainability • Technology alone will not work • Most projects don’t survive beyond 2 years! • … MONITORING AND ANSWERABILITY ESSENTIAL

  4. e-Governance: Role of ICT • Prof. Atanu Ghosh, SJSOM, IIT • ICT is a hygiene factor and not a competitive advantage! • One need to take the dividends of ICT across the entire spectrum MANUAL PROCESS RE-ENGINEER AUTOMATE

  5. TheWarana Wire Village Project • Mr. Ram Mahuli, Finance Manager, Warana Project • Warana, a complex having sugar-co-operatives, milk production, markets, educational and health facilities • More than 20,000 farmers constitute the sugar co-operative • The wired network provides for • Weather predictions • The right product/crop at the right time • Healthcare data • Serves Kolhapur, Satara, Karad and Sangli • Introduction of Plastic money • LIC-developed software…but no support! • … Value addition of ICT seen in the rural life…in terms of good services

  6. e-Governance: Issues • Mr. Ram Mahuli, Finance Manager, Warana Project • Kiosks as potential contact centres • Financial Viability of Kiosks vis-à-vis e-governance • Possibility of additional services (data entry, printing, email etc.) • Redesign of kiosks to help old people and handicapped • Need of SHGs (success seen in solving diseases related to the sugarcane crop) • Example of AKSHAYA (in Kerala) • Operated by handicapped people • 11% are women, gainfully employed in ICT related services (Mallaparam) • Training of Blind people • Finance provided by ICICI Bank

  7. e-Governance: Projects of 3i Infotech • Mr. Shreenath, Head, e-Governance, 3i Infotech • Municipal Corporation of Delhi • The Status • Computer Literacy (<1%) • Indifference (cutting off opportunities for under-the table money!) • Identification of win-win areas for exploitation • Identification of a computer-savvy person in each department (started with the RTO) • Strategies • Buy in of stakeholders • Perception of role by oneself and by others • Government’s perception of e-governance

  8. e-Governance: Projects of 3i Infotech • Mr. Shreenath, Head, e-Governance, 3i Infotech • Uttaranchal • The Status • Not much information in the form of records • Strategies • Need of a new process • Data collection • Including data in the new process

  9. e-Governance: Projects of 3i Infotech • Mr. Shreenath, Head, e-Governance, 3i Infotech • TINXSYS (National Tax Information Exchange System) • Sales Tax • VAT (only accepted by Haryana) • Issues • Variations in tax levied by public bodies (across a state) • Strategies • Develop a model using a local body • Replicate across the state • Replicate across the country • Take care of variations and limitations

  10. e-Governance: Quo Vadis! • Mr. A Chaurasia, President, Force 3i • The Employment Exchanges • Lot of vacancies, especially the Central/State governments • Only 10% of seats are filled up each year! • Why?

  11. e-Governance: The Success Mantra! • Transparency of all types of data and information … at all levels • Availability of all versions of information…both FOR and AGAINST • (Prof. Damani & Prof Supratik Chakraborty, CSE, IIT, Mumbai) • Organisation of content should be such as to facilitate universal access (using ICT) • There should be no compartmentalisation of information (Right for Right, Left for Left!) • (Prof. Subuddhi, HSS, IIT, Mumbai & Prof Supratik Chakraborty, CSE, IIT, Mumbai)

  12. e-Governance: A New Paradigm • Prof. D Parthasarathy,HSS, IIT, Mumbai • Social & Cultural Issues, Social Inclusion • Factors favouring Sustainability • Social norms/values influencing decisions • The Warana Success Story • No contribution from government • People’s participation responsible for success (using ICT) • High degree of TRUST (Political. Social, Cultural) • The if’s & but’s • Local agents trusted more than third parties • Cost of travel (to get profits) over local prices • The n-logue model…its universality !

  13. e-Governance • Ongoing Doctoral Research in IIT • Computer Adoption: A study amongst Muslim youth • Ms. Farida & Prof. Rehana Ghadially • ICT & Governance Issues • Mr. Diganta Kumar Das • Internet & Dalit Social Movements • Mr. Bidhan C Dash

  14. e-Governance • Mr. Lokesh Chandra, Collector, Nagpur • Need of e-governance • Speed, efficiency • Transparency & Accountability • Monitoring & Control • Single Window • Information on Demand • Paperless Offices • Advantages • Improved efficiency • Reduced repetitive work • Reduced Time • Better Control

  15. e-Governance: Benefits • Employee • Better work, more productivity • Public • Transparency • Reduced legal tangles • Increased confidence in system • Others • Organised Data • Uniformity across board • Person independent

  16. e-Governance: Project ADHAR • Mr. Lokesh Chandra, Collector, Nagpur • 29823 Beneficiaries (?) costing the Nagpur Municipal Corporation Rs. 8.75 crores/year in disbursing their dues by Money Order • Beneficiaries included genuine, bogus and dead • Alarms in the form of bogus/dead beneficiaries and “commission” taken by the postman on delivery • Near impossible to verify authenticity of beneficiary data • Software developed to store personal details as well as thumb impressions of beneficiaries in database (updated every year) • Smart cards provided to each beneficiary (to go to nearest collectorate/mobile van for the handicapped/aged)) • Results! • Beneficiaries reduced to 13873 (a fall by 54%!) • Savings of Rs. 4,75 crores in benefits and Rs. 40 Lacs/year on commission!

  17. e-Governance: Other developments • Mr. Lokesh Chandra, Collector, Nagpur • Online Mutation (Scanning of documents and saving in the “soft” version • Help-line for voters • Access online at www.collrngp.com

  18. e-Governance: Initiatives& Outcomes • Vinod Kharat & Rahul Barkataky, MITRA • Some Schemes • Gyandoot ( Dhan MP, Rural) • Friends (Kerala, Urban) • e-seva (VOICE, AP, Urban) • Warana (Maharashtra, Rural) • Involved Parties (Corporate, International, Govt) • Have the benefits actually reached the end-user? • Framework for evaluation • Impact • Accessibility • Sustainability

  19. e-Governance: Initiatives & Outcomes • Vinod Kharat & Rahul Barkataky, MITRA • GYANDOOT • Findings • Mostly male users (98.2% with 24% belonging to SC) • Awareness increased • Prices always the latest! • Automation of Land Records • Development of an entrepreneur model (for additional income) • Accessibility • 49 kiosks over 13 blocks • Sustainability • Business model • Income for a kiosk is Rs. 1187

  20. e-Governance: Initiatives & Outcomes • Vinod Kharat & Rahul Barkataky, MITRA • WARANA • Findings • Infinite objectives • Not one objective fulfilled completely • Salaries paid by co-operatives • Impact • Increase in income $25/season • Annual savings > $ 187,000 • Ease of use on a 24/7 time-frame • Accessibility • Only for sugarcane growers for six months • Annual expenses of $548,000 • Not available for kiosks • Not economically viable

  21. e-Governance: Initiatives & Outcomes • Vinod Kharat & Rahul Barkataky, MITRA • VOICE and FRIENDS • Findings • Public utility services • …POSITIVE RESULTS

  22. e-Governance: Mission 2007 • Mr. Ravi Gupta, I4D • Knowledge Centres • Usage • Matrimony • Exam results • Mandi Prices • Weather (MSSRF + US Navy) • Bill Payments • Typing/correspondence • The villager needs info on • Agriculture • Water • Employment • Over Rs 2000 crores spent on collecting data/info • Availability and Problems in finding relevant data • Redundancy of data

  23. DISCUSSIONS

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