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Arnes

Arnes. Marko Bonač Arnes PR- meeting , Ljubljana 4 . 3 . 20 10. Content. users connectivity services staff budget relations. Some facts about Slovenia. 2 mio inhabitants 20.000 km2 borders to Italy , Austria , Hungary and Croatia 4 universities , > 1000 schools

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Arnes

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  1. Arnes Marko Bonač Arnes PR-meeting, Ljubljana 4. 3.2010

  2. Content • users • connectivity • services • staff • budget • relations

  3. Some facts about Slovenia • 2 mio inhabitants • 20.000 km2 • borders to Italy, Austria, HungaryandCroatia • 4 universities, > 1000 schools • NREN Arnesestablished in 1992

  4. Overview of work, staff and budget • “Academicnetwork” • SI-CERT • Servicesforschools • SIX (Slovenian internet exchange) • Registryfordomainsunder .si • Staff: 41 + students • Budget: 6,5 M EUR

  5. Governance • Supervisoryboard (appointed by the Ministry of higher education, science and technology and by the Ministry of education and sport) • This board approves the annual report and plan & budget for the next year • Thishas to beapprovedbythegovernment as well • Technical board (directors of university computer & informationcenters etc) • Discussion forum for development plans • General manager

  6. Users • Universities (4, 21 connections) • Researchinstitutes (58) • Secondaryschools (160) • Primaryschools (512) • Libraries, museums (179) • Totalnumberof R&E institutions: 1116 • 200.000+ endusers

  7. Schools • Why • A way to achieve critical mass in a small country • Politically rewarding • Schools need neutral help • Consequences • A lot of work • Connectivity is only one oftheservices • Different kind of work • Some tensions with commercial ISPs • Strategicquestion: develpment or support

  8. Internationalconnections • GÉANT • Leased fibre • Ljubljana – Vienna (Austria) • Ljubljana – Zagreb (Croatia) • Geant plus (10 Gbps IP + 10 Gbps for projects) • 5 Gbps are used for the access to commodity internet • GÉANT is relatively expensive for small countries

  9. Backbone – leased fibre

  10. Backbone – logical connections

  11. Ways to connect to thebackbone ArneshasPoPs in mayortowns The connection to PoP has to be paid by the organization Optical connections • Optical fibre (owned by organization) (186) • Optical fibre (owned by operator) (68) • Ethernet (46) Other connections • xDSL (719), CATV (62), ISDN (27) • Wireless (2), Leased line (6) Werecommentlayingopticalfibre in cities

  12. Services • Connectivity • Hostingphysicalandvirtualservers • E-mail (with anti-spam, anti-virus) • FTP server • Security (firewalls, Safer Internet, SI-CERT) • Multimedia (videoconferencing, streaming)

  13. Services cont. • Eduroam • AAI infrastructure • Education (IPv6, Safer Internet programme ..) • Helpdesk (for all services) • Applications for schools • portal, • repository for e-content, • community based tools for learning e.g. Moodle

  14. User support • Basic (general) user support • First contact, covers administration procedures • More than 100.000 calls per year • Technical support and advice for using services • More than 15.000 cases per year • Advice and support for organizations in connecting their LANs to Arnes • More than 300 connections per year • Protectingusersnetworks

  15. Arnesstaff (41) • Planning, managing the backbone (3,8) • Establishing, managing connections, firewalls (7,0) • Individual access service (1,1) • User services (6,4) • Multimedia (2,6) • Communication with users (schools) (2,5) • Projects for safer internet (0,9) • Eduroam and AAI development (3,8) • SI-CERT (3,1) • Domain registration and DNS (4,5) • Internal IT support (1,6) • Administration (4,6) • Students for usersupport (10 FTE)

  16. Expenditure (EUR)

  17. Income (EUR)

  18. Relations • Endusers • Theyknowyouifyouprovideservicesdirectly to them • Organisations • Technicalperson(s) knowyou • “problem” ifeverythingworkswell

  19. Relations • General public • In the past: accessforchildren • Securityincidents – SI-CERT • Children – Safer Internet • ICT in schools • Domainregistration • Géant

  20. Relations • Ministry (providingfundsforArnes) • In the past: all EU projectswereseen in a positiveway • What are othercountriesdoing ? • Are allNRENs in GN3/GEANT ? • Problem: officialschangeeveryfouryears • Need to adapt to specificwishes(Safer Internet, SI-CERT, Servicesforschoolsetc)

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