Here Are 5 Ways Customer Service Impacts Your Business | ngdesk.com

1. Here Are 5 Ways Customer Service Impacts Your Business Poor customer service is the #1 reason that clients stop doing business with you! Did you know that 96% of unhappy customers never complain? However, 91% will simply abandon the business and never come back. Despite being unhappy, your customer will tell their friends, but may not ever tell you. Hence, if customer service is not one of your main priorities, it is often too late to repair your online reputation. Missing out on your intuitive customer silently and giving them the reason to start visiting your competitors doesn’t seem fair, does it? In the competitive marketplace, if you are not helping your customers, switching to your competitors is not a big deal for them! Now, it might seem logical to ask why those customers won’t complain, rather than just keep quiet. But surprisingly, many businesses are still not convinced about improving their customer service experience.   Not just customer service, it’s quality customer service that matters   It’s important to realize that customer support doesn’t necessarily mean handling large amounts of customer telephone requests and complaints. In fact, excellent customer support, good customer service practices, and quality go far beyond that. 68% of customers will leave the business if they feel that they are not appreciated. That is to say, it’s the extra mile that you have to go by merely doing smaller acts to produce happy customers. For example, this can be as simple as how a receptionist treats a customer who walks in to make a payment, how you help your customer to choose a product, address a customer by his/her name, or how fast you resolve customer complaints makes a difference.    Remember, in this digital age of social media, bad news travels faster than air! No matter how established your business is, one negative customer experience can result in loss of customer loyalty, loss in profits, a damaged reputation and ultimately losing your best employees. Such negative consequences can be manipulated even before it occurs. The good news is that with quick actions of good customer support habits and practices, even the worst customer issues can be corrected and repaired. It’s just how and when your business resolves these customer service problems while making the customer experience special. Likewise, every business, whether small or big should consider the impact that customer service has on their bottom-line. (Know More) Follow US