5 Essential Do’s and Don'ts as a Customer Support Representative-ngDesk

1. 5 Essential Do’s and Don'ts as a Customer Support Representative When was the last time your customer support representative “wowed” your customer? Generally speaking, it costs 6 to 7 times more to acquire a new customer unlike retaining an existing one. As a matter of fact, customer service is the lifeblood of any business. If you are assuming that your long- term loyal customers love your brand. You are wrong. More often than not, they love your customer service representative. In fact, your hard-won clients don’t buy from you; they buy from your people, your employees! You cannot afford to make costly mistakes of losing your loyal clients. Isn’t it? For this reason, you need to make your customers believe in you. This is where you go the extra mile to impress, delight and surprise your customers through your interactions! In order to do the best work, manage leads and crack the deals, customer support representatives are the direct connection between your business and clients. Impeccable customer service from the customer support executive is sure to make all the difference. Goals of a Customer Support Representative In the first place, the goal of customer support executive is to solve customers’ problems quickly in a way that lead to a pleasant experience. Nevertheless, it goes before and beyond the initial purchase and continues throughout the sales process across each touch point until you close the deal. It’s up to your customer service representative not only to resolve support issues but also to improve credibility and cultivate long-term relationships. In the pursuit of customer support excellence, here are some essential do and don’ts that your customer service executive should live by to perform their job professionally: Do’s as a Customer Support Executive 1. Respect your customer Another key point of a strong customer service culture is customer service respect. Yes, if your customer service executive shows respectful behavior, even an unexpected and unpleasant situation turns out to be easy. So much depends on how your customer care executive behave, speak, interact, act or represent themselves in the workplace. 2. Be quick to respond Nothing will annoy the customer more than waiting for a long time for your response. Remember. If you are not making it easy to do business, your competitive rivals might steal even the most loyal customers. (Know More) Follow Us at