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Designing a Strategic Travel Program

Designing a Strategic Travel Program. May 22, 2008 Ginger Monahan ginger911@comcast.net 856-630-8281. My Background. Worked in Procurement for 12 years handling Global Travel Program, Global IT & Telecomm, Company Car Fleet, Marketing, Human Resources, Finance, Public Relations

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Designing a Strategic Travel Program

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  1. Designing a Strategic Travel Program May 22, 2008 Ginger Monahan ginger911@comcast.net 856-630-8281

  2. My Background • Worked in Procurement for 12 years handling Global Travel Program, Global IT & Telecomm, Company Car Fleet, Marketing, Human Resources, Finance, Public Relations • Past 4 years responsible for Global Travel Program – selecting once TMC, implementation, outsourcing of program

  3. Know Your Current Travel Program • What is your current program? • In house, outsourced, one TMC, several TMC’s, no program at all? • What is your objective? • Where do you see the program once implemented? • What is your spend? • TMC’s look at this, helps with contract negotiations

  4. Know Your Current Travel Program • Do you have a T&E Card Program? • Are you expecting your employees to pay themselves? • Do you have current policies • Travel and Travel & Expense • Remember cultural differences • Global, regional, country

  5. Starting a Strategic Travel Program • Senior Management Support • Market the concept • Establish a Travel Council • Establish a Travel Team with regional or business unit managers • Establish Travel Focus Groups – the day to day users • Define Roles and Responsibilities

  6. Select a Travel Management Company • What to look for~ • Cultural fit • Global – TMC or partnerships • What size of customer will you be? • Automated tools, technology • Reports • Implementation plan • References • Price!!

  7. Implementation • Detailed timeline, dates and responsibilities • Buy in from everyone • Make sure you have resources available • Consider a phased approach

  8. On-going Communication is Important • Yearly meetings with the Travel Council • Monthly meetings with the Travel Team • Quarterly meeting with the Focus Groups • Monthly newsletters to the traveler • Set up an internal travel website

  9. Using the data to your benefit • Able to negotiate better • Airline contracts • Hotel contracts • Rental Car contracts • Rail contracts

  10. Success! • Use data to demonstrate programs success • Survey the users • “No news is good news”

  11. Questions??

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