Aim :

1. Aim : To ensure the integration of “Be the Best” into New Hire Training

2. Professional skills integration Agenda High level learning transfer Formal “Be the Best” module induction Blooms approach to learning transfer The What & Why – Bite size exercises Integration plan

3. Learning transfer

4. Formal Module introduction “Be the Best” module Learning Journal

5. Blooms approach to learning transfer Bloom’s Taxonomy - Evolution of learning • Hierarchical approach to embed and evolve learning 1) Recall of major ideas and concepts 2) Comprehension and translation 3) Application & analysis 4) Conclusions & evaluations Steps in a Mentoring program

6. The What & Why – Bite size exercises What : Activity No 1: “Pop Quiz” • Short, quick hit quiz on the fundamentals of “Be the Best” Why: • Blooms level 1: Recall of major ideas and concept • Reinforcement activities at regular and relevant points in NHT

7. The What & Why – Bite size exercises What : Activity No 2 : “The Strongest link” • Link desired behaviours to the 5 Service Qualities (Interactive & competitive exercise) Why: • Blooms level 2: Comprehension and translation • Reinforcement activities at regular and relevant points in NHT

8. The What & Why – Bite size exercises What : Activity No 3 : “A Question of Service” • Case study of CS interaction and group assessment of the 5 Service Qualities Why: • Blooms level 3: Application & analysis • Reinforcement activities at regular and relevant points in NHT

9. The What & Why – Bite size exercises What : Activity No 4 : “Connect 5” • Assess & summarize the application of the 5 service qualities in your new role Why: • Blooms level 4: Conclusions & evaluations • Reinforcement activities at regular and relevant points in NHT

10. Integration plan Be the Best

11. Post NHT? What : Supervisor/Mentor • “Be the Best” principles re-enforcement Why: • To ensure the message is supported and remains the focus post training. • Post training reinforcement with management/workshops etc