MAPPING THE ROAD TO SUCCESS WITH ISO 9001:2008

1. MAPPING THE ROAD TO SUCCESS WITH ISO 9001:2008 John D. Baranzelli, P.E. ISO Quality Assurance Officer

2. Learning Objectives • Why do we need quality management in government agencies? • What was IDOT’s experience with quality management? • What is ISO 9001? • How did IDOT implement ISO 9001? • What are some keys to success in implementing ISO 9001?

3. Why do we need quality management in government agencies?

4. Source: www.newsuem.com Access date: December 2 – 5, 2009

6. IDOT’s Experience

7. What is ISO 9001? • International organization for standardization • Generic requirements for a quality management system • Serves as a blueprint for construction of a quality management system • Third party certification can provide additional assurance

9. Customer Focus

10. Customer Focus • Customer satisfaction measurements • Customer complaint process • Internal Customers

11. Leadership

12. Leadership • Quality Policy • Quality Objectives • Management Commitment • Management Representative

13. Involvement of People

14. Involvement of People • Responsibilities and authorities • Training, Competency and Awareness • Quality objectives required at all levels

15. Process Approach

16. Process Approach • Document interrelation of processes • Document control • All processes must be monitored

17. System Approach To Management

18. System Approach To Management • Quality Manual • Quality management system planning • Management review

19. Continual Improvement

20. Continual Improvement • Corrective actions • Preventive actions • Internal audits • Measurements

21. Factual Approach to Decision-Making

22. Factual Approach to Decision-Making • Analysis of data • Should include statistical analysis • Allocation of resources tied to measureable outcomes

23. Mutually Beneficial Supplier Relationships

24. Mutually Beneficial Supplier Relationships • Purchasing process • Supplier evaluations • Supplier corrective actions

31. March to Certification

32. March to Certification

33. March to Certification

34. March to Certification

35. March to Certification

36. March to Certification

37. Certification Process

38. Certification Process

39. Certification Process

40. Certification Process

41. Certification Process

42. Certification Process

43. Keys to Success • Align Internal Audits with ISO 9001:2008 • Quality Objectives for all processes • Build a robust corrective/preventive action system • Create a solid management review process

44. STRATEGIC OBJECTIVE • Improved safety on state highway system • Improve diversity in the agency purchasing process • Reduce processing time QUALITY OBJECTIVE • Reduce number of fatal accidents • Reduce number of projects where DBE goal not met • Reduce the number of processing errors

45. RISK EVENT • Increased workload increases potential for fraud • Higher than expected bids • Increased potential of equipment failure PREVENTIVE ACTION • Outsource sample collection and monitoring • Develop targets for LA expenditure and monitor • Contingency plan for single/multiple equipment failures

46. Strategic Review Results ACT PLAN CHECK DO ACT PLAN CHECK DO Goals Operational Review

47. Number of Fatalities on Illinois State Highways

48. Construction Change Orders

49. ISO 9001 Registration…the future

50. Coming Soon!www.johnbaranzelli.com www.asq.org www.amazon.com www.barnesandnoble.com