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The Art of Communicating

The Art of Communicating. The Art of Communicating. By the end of this session, you will be able to: Describe communication styles and skills Begin to anticipate how their personal communication style might “match” or “ clash” with other peoples’ styles at their sites

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The Art of Communicating

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  1. The Art of Communicating

  2. The Art of Communicating By the end of this session, you will be able to: • Describe communication styles and skills • Begin to anticipate how their personal communication style might “match” or “clash” with other peoples’ styles at their sites • Identify and discuss various strategies supervisors can use to successfully coach VISTAs and support sub-site supervisors throughout their year of service

  3. 1st Statement Rachelle should have spoken up during the meeting about feeling overwhelmed during the meeting.

  4. 2ndStatement E-mail was an appropriate way for Sally to share her concerns about Jake’s performance.

  5. Communication Case Study Questions: • Preventions: • What could the VISTAs have done to prevent the database issue? • What could the supervisor have done to prevent the database issue? • Interventions: • What could they have done during the situation? • Follow-up: • What could they do after the situation?

  6. Styles of Communication: Three Dimensions • Directness • Saving Face • Focus

  7. Facts About VISTA Supervision 70% of Alumni met one-on-one with their supervisor at least once a week, compared to 52% of Early Terminators. JBS International, 2013 • VISTAs who receive supervision and coaching: – Are the most satisfied and successful – Gain the greatest number of competencies compared to other types of training • Members who left service early had less one-on-one contact with their supervisors.

  8. Solid VISTA/Supervisor Relationships… Are spring boards for lives of service Grow knowledge, commitment and passion for poverty issue focus areas Cultivate service leadership and provide inspiration Help develop cross-cultural awareness and effectiveness

  9. Role Play Instructions Triads: Supervisor (intermediary or single-site) VISTA or Sub-site Supervisor Observer

  10. Constructive Feedback Model • State what you liked (if appropriate) • State specifically what needs to be improved • State why (context) • Engage in a discussion • Agree on a resolution

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