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Knowledge Continuity & Retention. Avi Kedem CKO, IAI- Israeli Aircraft Industries www.iai.co.il. Dr. Moria Levy CEO, ROM Knowledgeware www.kmrom.com. To Be Discussed. The Need. Methodology. The IAI Way. Summary. The Need. Why Is Knowledge Continuity an Issue?. The “Baby Boom”

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dr moria levy ceo rom knowledgeware www kmrom com

Knowledge Continuity & Retention

Avi Kedem

CKO, IAI- Israeli Aircraft Industries

www.iai.co.il

Dr. Moria Levy

CEO, ROM Knowledgeware

www.kmrom.com

slide2

To Be Discussed

The Need

Methodology

The IAI Way

Summary

why is knowledge continuity an issue
Why Is Knowledge Continuity an Issue?
  • The “Baby Boom”
  • An era of knowledge

"there is nothing new under the sun"

Ecclesiastes Chapter 1,9

there is a need
There is a Need !!!

Houston we have a problem

it is not that trivial i
It is Not That Trivial (I)

The knowledge in one’s brain is ENDLESS

it is not that trivial ii
It is Not That Trivial (II)

Managers are too busy with today’s tasks

it is not that trivial iii
It is Not That Trivial (III)

In order to be used, the knowledge has to be

readable and accessible

redefining the mission
Redefining the Mission

Minimizing organizational business loss

methodology
Methodology

Preliminary stage

Deciding: who's knowledge to preserve

(

)

1

Scope Definition

2

Knowledge Transfer

3

Integration

Published in Journal of Knowledge Management, Vol 15. No. 4, 2011

deciding who s knowledge to preserve
Deciding Who's Knowledge to Preserve

0

TIP: do not put too much energy into this stage (~5%)

scope what should be preserved
Scope: what should be preserved?

1

TIP I: be empathic working with the retiree

TIP II: prioritize. Ask- “SO WHAT?”

knowledge transfer
Knowledge Transfer

2

TIP I: structure the process

TIP II: structure the results (templates; structured wiki)

integration into organizational environment
Integration into Organizational Environment

3

TIP: regard as most critical step

!

methodology1
Methodology

Preliminary stage

Deciding: who's knowledge to preserve

(

)

1

Scope Definition

2

Knowledge Transfer

3

Integration

One more TIP: adjust to organizational characteristics

methodology in iai
Methodology in IAI

Scope Definition - Mapping

  • Mapping processes and subjects
  • Prioritizing according to criticality and complexity
  • Documenting
  • Packaging

Knowledge Capturing & Packaging

  • Designing user friendly interface
  • Building a performance support knowledge-base

Knowledge-base Creation

  • Embedding the knowledge into the organization’s processes
  • Reuse of the retained knowledge

Integration

mapping prioritization
Mapping & Prioritization

Scope Definition - Mapping

Knowledge Capturing & Packaging

Knowledge-base Creation

Integration

19

capturing packaging
Capturing & Packaging

Scope Definition - Mapping

Knowledge Capturing & Packaging

Knowledge-base Creation

Integration

designing building
Designing & Building

Scope Definition - Mapping

Knowledge Capturing & Packaging

Knowledge-base Creation

Integration

who is involved
Who Is Involved?
  • The retiring expert
  • The future expert
  • The process coordinator
  • KM consultant
  • Website developer
time investment
Time Investment
  • Duration: 4-6 month (net)
  • The expert, future expert: 6-10 hours a week each
personal insights l
Personal Insights (l)
  • Why is Knowledge Continuity an issue? In the US and Canada 20% of the total work force will leave this decade
  • Minimizing organizational business loss: the estimated loss of expert’s knowledge $100,000
  • Are experts willing to share their knowledge?
    • 70% Yes - anytime
    • 20% Yes - a year plus before retirement
    • 10% No
personal insights ll
Personal Insights (ll)
  • Essential prerequisites for success of knowledge retention
    • The experts: willingness to share their knowledge
    • The future expert / team: willingness and desire to learn and share
    • Manager: involvement in the process and support

(Managers are too busy with today’s tasks)

    • Adjust the methodology implementation to organizational characteristics
knowledge continuity
Knowledge Continuity

Existing team of experts

  • Objective: sharing explicit knowledge in an existing team of experts
  • Process: very similar to the one used for retiring expert
  • Mapping: processes & subjects related to team’s know-how
  • Knowledge Capturing: related to several experts
  • Emphasis: introducing a culture of constant sharing of explicit and tacit knowledge
slide29

Knowledge Continuity &Retention

ThankYou

Speakers:

Dr. Moria Levy

CEO, ROM Knowledgeware

  • moria@kmrom.com

Avi Kedem

CKO, IAI- Israeli Aircraft Industries

  • akedem@gmail.com