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Presents Preparing For A Disaster To Recover Faster… Also Sponsored By

Presents Preparing For A Disaster To Recover Faster… Also Sponsored By. New Responsibilities at We Are IT. Devin Heese – Chief Technology Officer Kriss Gabel – Service Manager Jonathan Amerison – Service Desk Specialist Introductions. Ronald McDonald House. Food Donations Door Prizes

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Presents Preparing For A Disaster To Recover Faster… Also Sponsored By

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  1. Presents Preparing For A Disaster To Recover Faster…Also Sponsored By

  2. New Responsibilities at We Are IT • Devin Heese – Chief Technology Officer • Kriss Gabel – Service Manager • Jonathan Amerison – Service Desk Specialist • Introductions

  3. Ronald McDonald House • Food Donations • Door Prizes • $50 QT Gift Card • MicroSoft Office Professional • Microsoft Windows 7

  4. SNC2 Squared Office 710 W 26thStreet, Joplin MO

  5. It Just Happened To Your Business… • What are the first 3 actions you would take? • What problems might you encounter in successfully accomplishing these first steps? • How much time is acceptable for your business to accomplish these steps?

  6. Definitions • Business Continuity: Ability to run your business during and immediately after a disaster • Disaster Recovery: The long-term ability to rebuild your business capabilities after a disaster

  7. RPO VS RTO Disaster Recovery Timeline Disaster Lower Cost High Cost High Cost Lower Cost Restore Point Objective RPO How far back in time is your restore point? Restore Time Objective RTO How long will it take to restore your business?

  8. Why Do We All Need A Plan??? • Up to 40% of businesses affected by a natural or human-caused disaster never reopen. * • 75% of companies without BC/DR plans fail within three years of a disaster.** • Companies experiencing catastrophic data loss: ** • 43% of companies never reopened • 51% of companies closed within 2 years *Source: Insurance Information Institute **Source: HP Report: “Impact on US Small Business of Natural and Man-Made Disasters”

  9. Top 20 states / Number of major disastersdeclared 1955-2007 1. Texas 2. California 3. Florida 4. New York 5. Louisiana 6. Oklahoma 7. Alabama 8. Kentucky 9. Pennsylvania 10. Ohio Source: HP Report: “Impact on US Small Business of Natural and Man-Made Disasters” 11. Mississippi 12. Illinois 13. Arkansas 14. West Virginia 15. Washington 16. Virginia 17. Missouri 18. Minnesota 19. Tennessee 20. Kansas/Iowa

  10. Advantages Of Making A Plan • Helps to better: • Understand your operations • Establish business priorities • Identify inefficiencies • Reduces stress • Lower insurance costs • Puts employees & clients at ease • To meet industry compliancy • Increases business survival

  11. Do you see the risks ? • Insurance Office 1

  12. Do you see the risks ? Insurance Office Railroad Tracks that carry tons of hazardous materials every day Sporting Goods Store with warehouse full of ammunition, black powder, and swimming pool chemicals 1 2 3

  13. EvaluateThe Surroundings Some physical threats • Streams • Railroad tracks • Highways • Industries • Construction Some internal threats • Plumbing Failures • Poor wiring • Faulty HVAC • Structural Problems

  14. Other Types of Disasters • Utility Outage • Electrical Power • Phone Service Outage • Water Main Break • Sabotage • Technology Related • Cyber Attack • Computer Viruses • Hostage Situation • Pandemic • Strikes (Mail, Airline, Railroad, Trucking)

  15. Plan Overview • Establish RPO & RTO objectives • Establish communications • Build technology plan • Prepare departmental plans • Test • Evaluate & Revise

  16. Set RTO & RPO Objectives • How much will it cost to have the business shut down for • 1 hour, 1 day, 1 Week, 2 Weeks • What amount of data can I afford to lose? • How quickly do we need to have critical business functions operating? • How quickly will clients start seeking other sources?

  17. Establish Communications • Who needs to be notified? • How will they be notified? • What needs to be communicated? • Who is the point person? • For employees • For clients • Where will people report for work? • Where will your US mail be delivered?

  18. Build Your Technology Plan • Hardware • Servers, PCs • Phone Systems • Communications • Email • Phone service • Internet Service • Software • Media • Licenses • Data • Location • Delivery How will each of these be provided quickly? Where will all these be physically located quickly?

  19. Simplifying Your Plan with Total Rescue And Cloud Services • Total Rescue • Server Hardware • Server Software Media & Licenses • Server Data • Cloud Services • All Hardware • Media & Licenses • All Data • Internet Connectivity

  20. Departmental Recovery Plans • What department services/operations need to be restored first, second, third? • What is required to restore them • People • Facilities • Systems (hardware, software & data) • What materials need to be safeguarded off-site ahead of time? • Contact Lists • Check Stocks • Specialized tools/equipment • Merge the department plans in to a single plan

  21. Test, Evaluate & Revise • Test • Scheduled VS Unscheduled test • Disconnect systems • Lock people out • With ‘Pads’ or without ‘Pads’ • Evaluate • Were continuity & recovery objectives accomplished • What unforeseen obstacles were encountered? • What took longer than expected? • Revise • Revise to resolve shortcomings • Revise quarterly/annually

  22. Immediate Steps You Can Take • Review Your Existing Plan • Create Your Communications Reference Sheet • Identify Your Most Critical Business Functions • Create/Revise Your Written Plan • Build A Survival Kit • Educate Employees • Dry Run • List 3 actions you will take

  23. Questions? Please Complete The Survey Provided

  24. Business Continuity Assessment & Planning Toolkit • BC/DR Assessment & Planning Toolkit • Value: $250 • Two hour BC/DR planning review session • Value: $360 • Today Only: FREE • Mark your evaluation form for the FREE Toolkit

  25. Ronald McDonald House • Food Donations • Door Prizes • $50 QT Gift Card • Microsoft Windows 7 • Microsoft Office Professional

  26. During Business Hours VS After Hours During Business Hours After Hours More time to notify Employees Clients Vendors Safety is not an immediate concern Review next day’s schedules & commitments Instructions to employees • Employee Safety • Getting out • Verifying everyone’s safety • Possible opportunity to safeguard information • Time to notify stakeholders is Immediate • Communications • Family Members • Current projects/schedules • Vendors

  27. Types Of Disasters – Ranked By Frequency • Power outage • Hardware error • Fire • Flood • Hurricane • Software error • Snows/Ice/Wind storms • Contamination • Burst pipe • Forced evacuation • HVAC Failure • Riot Source: Disaster Recovery Institute

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