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Year To Date Calls Answered

Year To Date Calls Answered. Max Wait Time Calls Answered. Seconds. Minutes. Year To Date Calls Abandoned level 2. Year To Date Service Level % Levels 1 & 2. Incident Category Breakdown September 2006. Out of Scope Calls – 3,345. Service Requests created per Partner- September.

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Year To Date Calls Answered

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  1. Year To DateCalls Answered

  2. Max Wait TimeCalls Answered Seconds Minutes

  3. Year To DateCalls Abandoned level 2

  4. Year To DateService Level %Levels 1 & 2

  5. Incident Category Breakdown September 2006 Out of Scope Calls – 3,345

  6. Service Requests created per Partner- September

  7. Customer QuestionnaireQuestion 1 If the 101 Service was not available to you to report the issue that you have phoned about today, who if anybody would you have contacted ? Phone 999 89 17.84% Contact Local Police Station 86 17.23% Contact 0845 143 28.66% Call into Police Station 29 5.81% Phone Local Council 20 4.01% Police Officer in Street 7 1.40% 499 People Surveyed

  8. Customer QuestionnaireQuestion 2 Where did you hear about the 101 number that prompted your call today Television & Radio 77 15.59% Newspapers & Magazines 51 10.32% Websites 6 1.21% Word of Mouth 105 21.25% Leaflets 129 26.11% Posters 17 3.44% Other 109 22.06% 494 People Surveyed

  9. Customer Satisfaction Survey Out of 100 Surveys 91% are Very Satisfied or Satisfied 52% Very Satisfied 39% Satisfied 6% Neither Satisfied Or Dissatisfied 3% Dissatisfied 0% Very Dissatisfied

  10. Police Deployment to 101 calls

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