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The Safety Health of Maintenance Engineering (SHoMe) Tool. Steve Mason Principal Human Factors Consultant HSEC Ltd. Error Types & Action Strategies. Cannot physically achieve goal - improved ergonomics Slips & Lapses + Distractions - design & interlocks Mistakes - training, job aids

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the safety health of maintenance engineering shome tool

The Safety Health of Maintenance Engineering (SHoMe) Tool

Steve Mason

Principal Human Factors Consultant

HSEC Ltd

error types action strategies
Error Types & Action Strategies
  • Cannot physically achieve goal

- improved ergonomics

  • Slips & Lapses + Distractions

- design & interlocks

  • Mistakes

- training, job aids

  • Violations
  • - safety culture + organisational factors
existing guidelines tools
Existing Guidelines/Tools
  • Maintainability Design Handbook
  • Bretby Maintainability Index
  • HFRG Guide to reducing violations
  • HFRG Guide to reducing maintenance error
  • HSEC Human Factors Solutions
  • SHoMe
shome basic structure safety health of maintenance engineering
SHoMe Basic StructureSafety Health of Maintenance Engineering
  • Evidence of Non-Compliance
  • E.g: risk taking, errors through tiredness, supervisors condoning unapproved actions, etc
  • Potential Root Issues affecting Compliance
  • Factors known to have caused problems
  • Factors that could cause problems

Part(s) of Job Causing Most Difficulties

shome staff groups
SHoMe Staff Groups

Technical Certifying Staff

Technical Non-Certifying Staff

Management & Technical Support Staff

(e.g. planners, )

questionnaire administration8
Questionnaire Administration
  • Avoid issuing questionnaires & collecting them in at the end of a shift – response by committee!
  • Preferably – organise small groups, lead with introduction my management (& unions if possible)
  • Stress anonymity and purpose of the surveys
  • Emphasise that feedback will be given & acted upon (if appropriate)
  • Please: ensure correct question set is issued
prioritising results
Prioritising Results

Ranked Evidence of Non-Compliance

Ranked Major Root Issues [19]

Ranked Human Factors Issues – Generic Q

Ranked Issues – Organisational Q

hsec shome tool version 1 0 september 2003

HSEC SHoMe ToolVersion 1.0September 2003

This tool was developed by HSEC Ltd, on behalf of the UK CAA

The tool may be freely copied, distributed and used for flight safety purposes, but not resold for commercial purposes

The SHoMe tool must be used in conjunction with the user manual

The software is not supported

scoring criteria
Scoring Criteria

GENERIC QUESTIONNAIRE:

Good < 35

Worthy of Attention > 55

Concern > 65

ORGANISATIONAL QUESTIONNAIRE:

Probably Acceptable < 15

Concern > 30

using shome data
Using SHoMe data

Show Differences between Cert, Non-Cert, Support Staff

‘Big Picture’ – are there any major concerns?

typical questions
Typical Questions

Are there any significant differences between those who have worked in the Industry for > 20 years and those new to the Industry?

Are the problems with contract staff significantly different from those with permanent staff?

Differences within one company with staff at two sites.

Differences between those working long hours.

summary
SUMMARY

Human Factors Issues are important & need to be managed

SHoMe does not rely on incidents/near misses

SHoMe requires investment in time by all staff

Hopefully – we agree it complements existing tools

Freely available + option for Industry benchmarking