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Vertical Markets. Education, K-12 School. K – 12 Education Solution. Voice Mail - What can it do at school?. Voice Mail Call Screening Outbound Notification Call Announcement Mail Box. Voice Mail Call Screening.

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vertical markets

Vertical Markets

Education, K-12 School

voice mail what can it do at school
Voice Mail - What can it do at school?
  • Voice Mail Call Screening
  • Outbound Notification
  • Call Announcement Mail Box
voice mail call screening
Voice Mail Call Screening
  • Incoming calls answered by the Auto Attendant reducing the workload on the office staff
  • Voice Mail greeting can be used to make announcements about events or activities
  • Calls for teachers can be routed to the teacher’s telephone or to the teacher’s voice mailbox depending on the time of day or telephone status
  • Messages for teachers and staff are accurately recorded by Voice Mail – no more illegible or inaccurate hand written notes
  • Save Calling Party Number (if provided from the telephone company) for Return Calls
  • Opt-out features let caller speak to live person or sound night ringing after school hours
outbound notification what is it
Outbound Notification – What is it?
  • Makes outbound calls from a stored database
  • Dials calls from a text file
  • Delivers recorded voice message
  • Allows response via voice reply of DTMF dialing
  • Activated from telephone or Voice Mail management screen
    • Secure – User ID or password required to activate
outbound notification applications
Outbound Notification – Applications
  • Absentee Notification - Notify parents when child not in school
  • Notify parents to consult teacher when child grades not meeting standards
  • School closing or school activity notifications
  • Substitute Teacher Locator
  • Paper Trail of Notifications
    • Log calls in report
    • Call Results file with auto print option
    • Status of Notification calling displayed on-screen
announcement mail box
Announcement Mail Box
  • Plays announcements to callers
    • “School is closed today December 1, due to snow”
    • “The welcome home pep rally for our victorious team will be at 3:00 PM”
  • Announcement can be recorded from anywhere – after entering appropriate password
  • Schedule special greetings for holidays and weekends
security a priority for schools
Security – a priority for schools
  • Off-Hook Duress – send alarm when classroom telephone remains off hook without dialing
  • Call Recording for security, record threatening or malicious calls – 2 options
    • NVM Voice Mail
    • VSR ( Voice Security Recorder )
    • Analog recording device (connected to PGDAD)
  • E911 support
emergency 911 compatible
Emergency 911 Compatible
  • E911 Out Dialing
    • Sends number of extension that dialed 911 to identify location of problem
    • Requires ISDN or CAMA trunk
    • Compatible with 3rd party CAMA trunk interface
  • Dial 911 for Emergency Call. No need to dial trunk access code or press a any key.
    • Users not familiar with system to easily make Emergency calls
  • 911 Priority - Always has access to outgoing trunks
    • Overrides existing call if necessary to make outgoing call in an Emergency
  • Displays alarm at designated telephones. Displays extension number that dialed 911
  • Sounds alarm at designated telephones or to paging system
network schools and administrative offices
Network schools and administrative offices
  • Networking allows units at different locations to function as a single telephone system.
  • Voice Announce and Handsfree ICM across the Network
  • Common features and procedures at all locations – Feature Transparency
  • Share a common Voice Mail system from all network sites – reduces cost for Voice Mail
  • Share Trunk Facilities among sites
  • Unified numbering plan throughout the network.
network options
Network Options
  • Uses IP or PRI trunks
  • Up to 50 sites can be connected to the network
  • Network Aspire S to Aspire M/L
multi mode operation day night etc
Multi Mode Operation– (Day, Night, etc.)
  • Operations very depending on time of day.
    • Call handling –
      • Redirect calls to different extensions or Voice Mail after school hours
      • Call Forward Off Premises late at night
    • Access to trunks
    • Toll Restriction
    • Ringing
      • Play Ringing to Page Zone after hours so custodial staff can answer
      • Universal Answer allows call to be answered from any extension
wireless telephones
Wireless telephones
  • For administrators and security personnel, calls can be routed directly to their mobile wireless telephone.
    • No need to locate by paging
    • Don’t have to locate an extension telephone in order to respond to the page
  • Handle calls easily with multi button wireless telephones
  • Security personnel able to quickly make calls from anywhere in emergency.
    • Don’t have to search for telephone to place a call.
limit telephone usage manage telephone costs
Limit Telephone Usage – Manage telephone costs
  • Toll Restriction
    • Control what type calls extensions can make
      • Long Distance calls, Local calls or None
    • Restrict extensions by time of day
  • Long Conversation Cutoff
    • Telephones in public areas
    • Limit student conversations
  • SMDR keeps track of telephone usage
    • For a single site, Ultra CallAnalyst generates telephone activity reports
    • In Network installations, CallAnalyst Enterprise tracks and consolidates call data from multiple sites.
user convenience features
User Convenience Features
  • Softkeys provide guidance - makes features easy to use
  • Directory Dialing – search on-screen directory by name
  • Call Log Display
    • Shows Missed Calls (if Caller ID received)
    • Shows Dialed Calls
  • Call Announce Options
    • Call Announce with Handsfree Answer
    • Voice Over to Busy Telephone
    • Reverse Voice Over
  • Flexible Numbering Plan – match extension numbers and room numbers
caller id
Caller ID
  • Requires Caller ID service from telephone company
  • Sent to Digital Key telephones for display
    • See who is calling before call is answered
    • Show calling number and name (if received)
  • Sent to Analog telephones for display
  • Sent to Voice Mail for Call Back (Return Call)
  • Sent to Call Log for Missed Call display