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Chapter 14. Patient Education. PowerPoint® presentation to accompany: Medical Assisting Third Edition Booth, Whicker, Wyman, Pugh, Thompson. Learning Outcomes. 14.1 Identify the benefits of patient education. 14.2 Explain the role of the medical assistant in patient education.

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Presentation Transcript
slide1

Chapter 14

Patient Education

PowerPoint® presentation to accompany:

Medical Assisting

Third Edition

Booth, Whicker, Wyman, Pugh, Thompson

learning outcomes
Learning Outcomes

14.1 Identify the benefits of patient education.

14.2 Explain the role of the medical assistant in patienteducation.

14.3 Discuss factors that affect teaching and learning.

14.4 Describe patient education materials used in the medical office.

learning outcomes cont
Learning Outcomes (cont.)

14.5 Explain how patient education can be used to promote good health habits.

14.6 Identify the types of information that should be included in the patient information packet.

14.7 Discuss techniques for educating patients with special needs.

learning outcomes cont4
Learning Outcomes (cont.)

14.8 Explain the benefits of patient education prior tosurgery, and identify types of preoperative teaching.

14.9 List educational resources that are available outside the medical office.

introduction
Introduction
  • Health education = lifelong pursuit
  • Medical professionals
    • Encourage and teach health habits and behaviors
  • Medical assistants
    • Recognize and overcome roadblocks to education
    • Become comfortable with teaching
    • Lead others to their highest level of health
the educated patient
The Educated Patient

Is better informed about how to maintain a healthy state

Is often more compliant with treatment programs

Takes a more active role in medical care

the educated patient cont
The Educated Patient (cont.)
  • Benefits to the medical office
    • Patients are more satisfied
    • Patients are more likely to follow instructions so tests do not have to be rescheduled
    • Patients are less likely to call the office with questions, so staff spends less time on the telephone
  • Medical assistant
    • More interaction with the patient
    • Assess educational needs at every visit
apply your knowledge
Apply Your Knowledge

What are the results of patient education?

ANSWER: Patients can take a more active role in their health care. They are more compliant with the treatment program, stay healthier, and are more satisfied clients of the medical practice.

EXCELLENT!

types of patient education printed materials
Types of Patient Education: Printed Materials

Brochures, Booklets, and Fact Sheets

  • Explain procedures that are performed in the medical office
  • Provide information about specific diseases and medical conditions
  • Provide information to help patients stay healthy
slide10

Types of Patient Education: Printed Materials

Educational Newsletters

Medical office newsletters :

  • Are written by the doctor or office staff
  • Contain practical health care tips
  • Offer updates on office policies
  • Provides information about new diagnostic tests and equipment
slide11

Types of Patient Education: Printed Materials

Community Assistance Directory

A valuable aid for referring patients to appropriate agencies

Meals

on

Wheels

Day

Care

Centers

Medical

Services

slide12

Videotapes and DVDs are used effectively to educate about complex subjects and procedures

Many physicians arrange classes and seminars for their patients

Health information web sites for general consumer health information

Types of Patient Education: Visual Materials

apply your knowledge13
Apply Your Knowledge

Answer:

Lack of pictures so this medium may not appeal to patients.

Books cannot be removed from the office.

RIGHT!

A medical assistant employed in a cardiology office is asked by the physicians to create some form of publication to educate patients about healthy heart habits. Which of the following mediums do you feel will be most effective and why?

  • Create a fact sheet with text explaining common heart diseases.
  • Check out several books on healthy habits that affect the heart from the local library.
  • Create a brochure with pictures and text to focus on dietary habits and other habits that affect heart functioning.
promoting good health through education
Promoting Good Health Through Education
  • Healthis a complex concept involving physical, mental, emotional, and social influences working together.
  • Consumer Education has helped Americans become more aware of good health practices.
  • Ways to achieve good health
    • Develop good health habits
    • Protect self from injury
    • Take preventive measures to protect against disease and illness
promoting good health through education healthful habits
Promoting Good Health ThroughEducation:Healthful Habits

Adequate Rest

Regular Exercise

Good Nutrition

slide16

Limit Alcohol Intake

No Smoking

Work

Leisure

Balance

Promoting Good Health ThroughEducation:Healthful Habits

slide17
Safety tips to prevent injuries

At home

At work

At play

Proper use of medications

Do not change dosage

Do not mix medications

Report unusual reactions

Tell doctor about any OTC medications

Promoting Good Health ThroughEducation:Protection from Injury

slide18

Rehabilitation

Screening

Health-promoting

behaviors

Promoting Good Health ThroughEducation:Preventive Measures

Three Levels of Prevention

Third Level

Secondary Level

Improve

Functioning

Diagnostic Testing

Primary Level

"CAUTION"

apply your knowledge19
Apply Your Knowledge

Tuberculin skin test

Monthly self-breast exam

Adopting healthy eating habits

Annual mammograms

Bladder retraining programs

Categorize each of the following behaviors as a first, second, or third level of prevention.

ANSWER:

2nd

1st

GOOD!

1st

2nd

3rd

the patient information packet
The Patient Information Packet
  • Benefits of the Information Packet
    • Improves relationships between the office and the patients
      • Simple, inexpensive, and effective medium
    • Provides important information about the office policies and staff roles
    • Excellent marketing tool

All materials should be written at a sixth-grade level

slide21

The Patient Information Packet (cont.)

  • Contents
  • Introduction to the office
  • Physician’s qualifications
  • Description of the practice
  • Introduction to the office staff
  • Office hours
  • Appointment scheduling
slide22

The Patient Information Packet (cont.)

  • Contents
  • Telephone policy
  • Payment policies
  • Insurance policies
  • Patient confidentiality statement
  • Other information
slide23

The Patient Information Packet: Distribution

  • Patients must receive and read the information packet in order for the materials to be effective
    • Hand the packet to new patients and review the contents with them
    • Mail the packet to patients prior to the initial visit if time permits
    • Keep additional copies available in the office where patients can access them easily
    • For patients with special concerns, pictures and charts may be needed to communicate the information
slide24

The Patient Information Packet: Special Concerns

  • Patients who cannot read well or cannot speak or understand English
    • Use pictures and charts
    • Translations
    • Family or friends may be able to read it to them
  • Match learning materials to patient needs and level of understanding
apply your knowledge25
Apply Your Knowledge

Following their office visit, several patients inquire about the credentials of the practitioner seeing them during the visit. How can this information be made available to the patients?

ANSWER: Using a digital camera or other device, take photos of office personnel and place the photos with their credentials in the office content packet.

IMPRESSIVE!

educating patients with special needs
Elderly patients

Show respect

Put information in writing

Adjust procedures as needed when limitations are present

Educating Patients with Special Needs
educating patients with special needs cont
Educating Patients with Special Needs(cont.)
  • Patients with mental impairments
    • Use tact and empathy
    • Speak at the patient’s level of understanding
    • Common conditions
      • Dementia
      • Alzheimer’s disease
      • Emotional problems
      • Drug addiction
      • Mental retardation
educating patients with special needs cont28
Educating Patients with Special Needs(cont.)
  • Patients with hearing impairments
    • The ability to hear is not a measure of intelligence
  • Patients with visual impairments
    • Use normal tone of voice
    • Verify that all verbal instructions have been heard correctly
  • Multicultural issues
    • Patients from diverse cultures may have different beliefs about the causes and treatments of their illness.
apply your knowledge29
Apply Your Knowledge

The medical assistant needs to instruct Mrs. Lorenzo, who is hearing impaired, about obtaining a urine specimen. What should the MA remember concerning patients with hearing impairments?

ANSWER: When instructing Mrs. Lorenzo, the medical assistant should talk in a quiet room and face Mrs. Lorenzo so she can see the MA’s mouth. The MA should speak a little louder and clearly but not shout at her. The MA should have Mrs. Lorenzo repeat the instructions to verify understanding.

GOOD ANSWER!

patient education prior to surgery
Patient Education Prior to Surgery

Preoperative

Instructions

Informed Consent

Postoperative Instructions

The Role of the Medical Assistant

Educational

Legal

patient education prior to surgery cont
Patient Education Prior to Surgery (cont.)

Benefits of Preoperative Education

  • Increases patients’ overall satisfaction
  • Reduces patient anxiety and fear
  • Reduces use of pain medication
  • Reduces complications following surgery
  • Reduces recovery time
patient education prior to surgery cont32
Patient Education Prior to Surgery (cont.)

Factual

Sensory

Participatory

Types of Preoperative Teaching

Includes explanations and demonstrations of certain techniques required after surgery. Patients are allowed to provide a return demonstration of the technique to validate understanding and technique accuracy

Provides the patient with descriptions of various sensations they may feel during the procedure

Informs patient of specific details about the procedure and needed restrictions before and/or after surgery

slide33

Patient Education Prior to Surgery (cont.)

  • Using anatomical models
    • A visual representation helpspatients better understand what will take place
  • Helping patients relieve anxiety
    • Allow extra time for patients to grasp information
    • Use positive words when possible
    • Have family members present
slide34

Patient Education Prior to Surgery (cont.)

  • Verifying patient understanding
    • Have patients explain to you in their own words their understanding of what has been taught
    • Use return demonstrations to validate understanding of procedural instructions
apply your knowledge35
Apply Your Knowledge

Right Answer!

Describe the types of patient education.

ANSWER: The three types of patient education are:

Factual–Informspatients of specific details about a procedure and needed restrictions before and/or after surgery.

Sensory–Provides patients with descriptions of various sensations that may be felt during the procedure.

Participatory–Includes explanations and demonstrations of certain techniques required after surgery and requires that patients perform a return demonstration of the technique to validate understanding and technique accuracy.

additional educational resources
Libraries

Public libraries

Hospital patient resource rooms

Computer resources

Online services

CD-ROMs

Additional Educational Resources
additional educational resources cont
Community resources

Nursing home care

Visiting nurses’ care

Counseling

Rehabilitation

Associations

American Cancer Society

American Diabetes Association

American Heart Association

Additional Educational Resources (cont.)

Note: These outside resources may be used by office personnel or patients to obtain educational information.

apply your knowledge38
Apply Your Knowledge

List resources that are available to provide patient education materials.

ANSWER: Community resources for patient education include libraries and patient resource rooms, computer resources, community resources such as home health, and health-related associations such as the AHA.

Correct!

in summary
Patient education is key to patient care

Knowledgeable patient

Active in own medical care

Aware of benefits of activities to promote and protect health

Reasons for patient education

Understand condition

Prepare for procedures

Policies of office

Use resources available

In Summary
slide40

End of Chapter 14

Apprehension, uncertainty, waiting, expectation, fear of surprise, do a patient more harm than any exertion.

~ Florence Nightingale