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Chapter 14. Patient Education. PowerPoint® presentation to accompany: Medical Assisting Third Edition Booth, Whicker, Wyman, Pugh, Thompson. Learning Outcomes. 14.1 Identify the benefits of patient education. 14.2 Explain the role of the medical assistant in patient education.
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PowerPoint® presentation to accompany:
Booth, Whicker, Wyman, Pugh, Thompson
14.1 Identify the benefits of patient education.
14.2 Explain the role of the medical assistant in patienteducation.
14.3 Discuss factors that affect teaching and learning.
14.4 Describe patient education materials used in the medical office.
14.5 Explain how patient education can be used to promote good health habits.
14.6 Identify the types of information that should be included in the patient information packet.
14.7 Discuss techniques for educating patients with special needs.
14.8 Explain the benefits of patient education prior tosurgery, and identify types of preoperative teaching.
14.9 List educational resources that are available outside the medical office.
Is better informed about how to maintain a healthy state
Is often more compliant with treatment programs
Takes a more active role in medical care
What are the results of patient education?
ANSWER: Patients can take a more active role in their health care. They are more compliant with the treatment program, stay healthier, and are more satisfied clients of the medical practice.
Brochures, Booklets, and Fact Sheets
Medical office newsletters :
Community Assistance Directory
A valuable aid for referring patients to appropriate agencies
Videotapes and DVDs are used effectively to educate about complex subjects and procedures
Many physicians arrange classes and seminars for their patients
Health information web sites for general consumer health information
Types of Patient Education: Visual Materials
Lack of pictures so this medium may not appeal to patients.
Books cannot be removed from the office.
A medical assistant employed in a cardiology office is asked by the physicians to create some form of publication to educate patients about healthy heart habits. Which of the following mediums do you feel will be most effective and why?
Promoting Good Health ThroughEducation:Healthful Habits
Proper use of medications
Do not change dosage
Do not mix medications
Report unusual reactions
Tell doctor about any OTC medications
Promoting Good Health ThroughEducation:Protection from Injury
Promoting Good Health ThroughEducation:Preventive Measures
Three Levels of Prevention
Tuberculin skin test
Monthly self-breast exam
Adopting healthy eating habits
Bladder retraining programs
Categorize each of the following behaviors as a first, second, or third level of prevention.
All materials should be written at a sixth-grade level
Following their office visit, several patients inquire about the credentials of the practitioner seeing them during the visit. How can this information be made available to the patients?
ANSWER: Using a digital camera or other device, take photos of office personnel and place the photos with their credentials in the office content packet.
The medical assistant needs to instruct Mrs. Lorenzo, who is hearing impaired, about obtaining a urine specimen. What should the MA remember concerning patients with hearing impairments?
ANSWER: When instructing Mrs. Lorenzo, the medical assistant should talk in a quiet room and face Mrs. Lorenzo so she can see the MA’s mouth. The MA should speak a little louder and clearly but not shout at her. The MA should have Mrs. Lorenzo repeat the instructions to verify understanding.
The Role of the Medical Assistant
Benefits of Preoperative Education
Types of Preoperative Teaching
Includes explanations and demonstrations of certain techniques required after surgery. Patients are allowed to provide a return demonstration of the technique to validate understanding and technique accuracy
Provides the patient with descriptions of various sensations they may feel during the procedure
Informs patient of specific details about the procedure and needed restrictions before and/or after surgery
Describe the types of patient education.
ANSWER: The three types of patient education are:
Factual–Informspatients of specific details about a procedure and needed restrictions before and/or after surgery.
Sensory–Provides patients with descriptions of various sensations that may be felt during the procedure.
Participatory–Includes explanations and demonstrations of certain techniques required after surgery and requires that patients perform a return demonstration of the technique to validate understanding and technique accuracy.
Nursing home care
Visiting nurses’ care
American Cancer Society
American Diabetes Association
American Heart AssociationAdditional Educational Resources (cont.)
Note: These outside resources may be used by office personnel or patients to obtain educational information.
List resources that are available to provide patient education materials.
ANSWER: Community resources for patient education include libraries and patient resource rooms, computer resources, community resources such as home health, and health-related associations such as the AHA.
Apprehension, uncertainty, waiting, expectation, fear of surprise, do a patient more harm than any exertion.
~ Florence Nightingale